旅行
账户
pauline p
Good festival horrible customer service
Tomorrowland Belgium的点评
点评：Overall the theatrics and music was amazing. My complaints are around customer service and general processes. First if you are coming from Antwerp by train it is a 30 minute or more walk every day. 2 times a day to get to the festival entrance and back. If the organization offered a shuttle service I’m sure people would pay to use it. Next the lines to get your bracelet are so long and not to mention you are standing in the heat for hours. I had a friend who stayed in line and when he got to the front counter was told he was at the wrong counter and had to walk another 30 minutes to the other side, at which point he ended up fainting due to heat and exhaustion. Additionally, some peoples bracelets did not work and after waiting an hour in line to get their bracelet they had to wait another hour to fix it. Having more people to direct you where to go from the beginning instead of forcing people to wait in line for customer service would fix this. The next thing is the pearls system. This is the festival currency. I didn’t even know about the refund process until the end of the festival. It was written in small text on a peace of paper at the manual refill counter but there was nothing about a “deadline”. After a month and a half of enjoying the rest of summer I went to look to see if i could get a refund. when i reached out to customer service their simple response, was “is it was posted online there is nothing we can do about it.” Which I find complete BS. For an organization that already charges extremely high prices for tickets, food and drinks this to me is extremely unreasonable and clearly a money grab.
翻译：总的来说，戏剧和音乐都很棒。我的抱怨是关于客户服务和一般流程。首先，如果你从安特卫普乘火车来，每天要步行 30 分钟或更长时间。每天两次往返于节日入口。如果组织方提供班车服务，我相信人们会付费使用它。其次，领取手链的队伍太长了，更不用说你要在高温下站上几个小时。我有一个朋友一直在排队，当他到达前台时，被告知他走错了柜台，必须再走 30 分钟到另一边，这时他最终因炎热和疲惫而晕倒了。此外，有些人的手链不起作用，在排队等了一个小时才拿到手链后，他们不得不再等一个小时来修好它。从一开始就有更多的人指导你去哪里，而不是强迫人们排队等待客户服务，可以解决这个问题。下一个是珍珠系统。这是节日货币。直到节日结束，我才知道退款流程。手动充值柜台的一张纸上用小文字写着，但上面没有“最后期限”一说。在享受了一个半月的夏日余生后，我去看看能否退款。当我联系客服时，他们只是简单地回复说“如果是网上发布的，我们无能为力。”我觉得这完全是胡说八道。对于一个已经收取高昂门票、食品和饮料价格的组织来说，这对我来说非常不合理，显然是捞钱的手段。
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