点评:If I could give this zero stars I would. Me and my girlfriend bought two one day tickets for the Friday of the festival both INCLUDING refund in case we were unable to make it. Our flight was delayed and we decided not to go in the end with the assumption that we were able to get our refund back since we purchased the refundable tickets specifically in case we couldn’t go. I spent 2 weeks trying to email them and had to keep on emailing them as they were ignoring and not responding to my emails. They denied my refund of about €90 for our two tickets and said that “it is not a valid reason and doesn’t comply with terms and conditions”. The customer service is absolutely brutal and all they care about is the money that goes into their pockets. I will never go to this festival or pay them a cent but make sure when you buy a ticket that you go because even the refundable tickets you won’t get your money back.
翻译:如果我可以给这家酒店零星评价的话,我会给的。我和女朋友买了两张周五的一日票,包括退款,以防我们无法参加。我们的航班延误了,我们最终决定不去,因为我们购买了可退款的门票,以防我们无法参加,所以我们以为我们可以拿回退款。我花了两周的时间给他们发邮件,但他们一直忽略我的电子邮件,不回复,我不得不继续发邮件。他们拒绝退还我们两张票约 90 欧元的款项,并说“这不是一个正当理由,也不符合条款和条件”。客户服务非常粗暴,他们只关心进自己口袋的钱。我永远不会去这个音乐节,也不会给他们一分钱,但买票时一定要去,因为即使是可退款的票,你也拿不回你的钱。