旅行
账户
Tripadvisor用户
Extremely Poor Customer Service- Was Physically Attacked By Staff
Lomprayah Boat Transfer的点评
点评：
I am deeply disheartened by the treatment I received from Lomprayah on August 21, 2024. My experience on their ferry was nothing short of a nightmare.
The issues began when a staff member (as pictured in the attached pictures) directed us to seats in front of the baggage area. Despite our concerns about the accumulating luggage potentially blocking our feet, the same staff member insisted we stay there, then argued with us when we tried to address the issue. Her behavior was not only dismissive but also confrontational and rude.
Things took a turn for the worse at the Samui stop. The staff member demanded we move our bags from the seat next to us and began handling our belongings aggressively and throwing our bookbags on the floor because I did not move fast enough. Keep in mind that a lot of the people there also had her things on the seat, but she did not harass them. Despite my clear request for her to stop touching my things and to speak with her supervisor, she ignored me and continued to act in a highly unprofessional manner. This escalated into a physical altercation in which she scratched and pushed me, which was both shocking and humiliating in front of other passengers.
The lack of intervention from other staff members and the overall poor handling of the situation made it clear that such behavior might be tolerated within their team. As a result, I felt compelled to share my experience publicly, as no passenger should be subjected to such mistreatment.
I hope Lomprayah ferry takes immediate action to address these issues and improve their customer service standards. My trip to Thailand was marred by this unfortunate incident, and I sincerely hope that future passengers will not have to endure similar experiences.
I am deeply disheartened by the treatment I received from Lomprayah on August 21, 2024. My experience on their ferry was nothing short of a nightmare.
The issues began when a staff member (as pictured in the attached pictures) directed us to seats in front of the baggage area. Despite our concerns about the accumulating luggage potentially blocking our feet, the same staff member insisted we stay there, then argued with us when we tried to address the issue. Her behavior was not only dismissive but also confrontational and rude.
Things took a turn for the worse at the Samui stop. The staff member demanded we move our bags from the seat next to us and began handling our belongings aggressively and throwing our bookbags on the floor because I did not move fast enough. Keep in mind that a lot of the people there also had her things on the seat, but she did not harass them. Despite my clear request for her to stop touching my things and to speak with her supervisor, she ignored me and continued to act in a highly unprofessional manner. This escalated into a physical altercation in which she scratched and pushed me, which was both shocking and humiliating in front of other passengers.
The lack of intervention from other staff members and the overall poor handling of the situation made it clear that such behavior might be tolerated within their team. As a result, I felt compelled to share my experience publicly, as no passenger should be subjected to such mistreatment.
I hope Lomprayah ferry takes immediate action to address these issues and improve their customer service standards. My trip to Thailand was marred by this unfortunate incident, and I sincerely hope that future passengers will not have to endure similar experiences.
翻译：
2024 年 8 月 21 日，Lomprayah 对待我的方式让我深感沮丧。我乘坐渡轮的经历简直就是一场噩梦。
问题始于一名工作人员（如附图所示）将我们带到行李区前面的座位。尽管我们担心堆积的行李可能会挡住我们的脚，但同一名工作人员坚持让我们留在那里，然后在我们试图解决这个问题时与我们争吵。她的行为不仅轻蔑，而且挑衅和粗鲁。
在苏梅岛站，情况变得更糟。工作人员要求我们将行李从旁边的座位上移开，并开始粗暴地处理我们的物品，并将我们的书包扔到地上，因为我的动作不够快。请记住，那里的很多人也把她的东西放在座位上，但她没有骚扰他们。尽管我明确要求她停止触碰我的东西并与她的主管交谈，但她还是无视我，继续表现出极不专业的行为。这升级为一场肢体冲突，她抓伤并推搡我，这在其他乘客面前既令人震惊又令人羞辱。
其他工作人员缺乏干预，以及对情况的整体处理不当，清楚地表明他们的团队可能会容忍这种行为。因此，我觉得有必要公开分享我的经历，因为任何乘客都不应该受到这种虐待。
我希望 Lomprayah 渡轮立即采取行动解决这些问题并提高他们的客户服务标准。我的泰国之旅因这起不幸的事件而蒙羞，我真诚地希望未来的乘客不会再经历类似的经历。
2024 年 8 月 21 日，Lomprayah 对待我的方式让我深感沮丧。我乘坐渡轮的经历简直就是一场噩梦。
问题始于一名工作人员（如附图所示）将我们带到行李区前面的座位。尽管我们担心堆积的行李可能会挡住我们的脚，但同一名工作人员坚持让我们留在那里，然后在我们试图解决这个问题时与我们争吵。她的行为不仅轻蔑，而且挑衅和粗鲁。
在苏梅岛站，情况变得更糟。工作人员要求我们将行李从旁边的座位上移开，并开始粗暴地处理我们的物品，并将我们的书包扔到地上，因为我的动作不够快。请记住，那里的很多人也把她的东西放在座位上，但她没有骚扰他们。尽管我明确要求她停止触碰我的东西并与她的主管交谈，但她还是无视我，继续表现出极不专业的行为。这升级为一场肢体冲突，她抓伤并推搡我，这在其他乘客面前既令人震惊又令人羞辱。
其他工作人员缺乏干预，以及对情况的整体处理不当，清楚地表明他们的团队可能会容忍这种行为。因此，我觉得有必要公开分享我的经历，因为任何乘客都不应该受到这种虐待。
我希望 Lomprayah 渡轮立即采取行动解决这些问题并提高他们的客户服务标准。我的泰国之旅因这起不幸的事件而蒙羞，我真诚地希望未来的乘客不会再经历类似的经历。
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