点评:Chateau cancelled our wine tour 30 mins before we arrived today. We booked late yesterday and availability was shown. They emailed early today to say the tour was in French only and gave us choice to cancel. We replied in french to say one of us spoke French and would translate for the other and that we did not wish to cancel. We also spoke to the tour booking site to confirm we did not want to cancel. 30 mins ahead of our arrival via train and a long walk. They told us they had cancelled as the person who was conducting our tour had gone home! This was really really disappointing as we had booked this for our anniversary. We felt it was really bad customer service and wonder if we would have been treated better if we were French. Thank you Chateau for ruining our anniversary!
翻译:城堡在我们今天到达前 30 分钟取消了我们的葡萄酒之旅。我们昨天预订得很晚,并显示了空房情况。他们今天早些时候发电子邮件说这次旅行只有法语,并让我们选择取消。我们用法语回复说我们其中一个人会说法语,可以为另一个人翻译,而且我们不想取消。我们还与旅游预订网站联系以确认我们不想取消。比我们提前 30 分钟乘火车到达,然后步行很长一段路。他们告诉我们他们已经取消了,因为带领我们旅行的人已经回家了!这真的很令人失望,因为我们预订了这家酒店来庆祝我们的周年纪念日。我们觉得这是非常糟糕的客户服务,并且想知道如果我们是法国人是否会受到更好的对待。谢谢城堡破坏了我们的周年纪念日!