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Jacksons Nurseries的点评
点评：I ordered a Christmas tree in August for December delivery, expecting plenty of time for quality control. Unfortunately, the tree that arrived was significantly shorter than the size I paid for (£84 including delivery) and in a very thin, poor condition.
I contacted customer service requesting either a replacement or a full refund. Instead, I was offered only a 50% refund, presented as non-negotiable. The wording of the response was particularly frustrating: “I’ll increase it to 50% for you and get that processed shortly, so the tree will effectively be half price, i.e. quite a meaningful reduction.” This was done without my agreement and felt dismissive of the issue.
A tree that is not the advertised size or quality is not acceptable, regardless of the discount applied after the fact. Half a refund is not satisfactory when the product does not meet the description. I still request a FULL refund.
If I am able to upload photographs, I will so customers can judge for themselves whether they want to trust this company with something as important as their Christmas.
I contacted customer service requesting either a replacement or a full refund. Instead, I was offered only a 50% refund, presented as non-negotiable. The wording of the response was particularly frustrating: “I’ll increase it to 50% for you and get that processed shortly, so the tree will effectively be half price, i.e. quite a meaningful reduction.” This was done without my agreement and felt dismissive of the issue.
A tree that is not the advertised size or quality is not acceptable, regardless of the discount applied after the fact. Half a refund is not satisfactory when the product does not meet the description. I still request a FULL refund.
If I am able to upload photographs, I will so customers can judge for themselves whether they want to trust this company with something as important as their Christmas.
翻译：我八月份订购了一棵圣诞树，预计十二月份送达，当时以为会有充足的时间进行质量检查。结果，收到的树比我支付的价格（含运费84英镑）矮得多，而且非常稀疏，状况很差。
我联系了客服，要求更换或全额退款。然而，他们只愿意退还50%的款项，而且没有商量的余地。他们的回复尤其令人恼火：“我会帮您把退款比例提高到50%，并尽快处理，这样这棵树实际上就相当于半价了，也就是相当大的折扣。” 这样做完全没有征求我的同意，而且感觉他们对我的问题漠不关心。
无论事后如何折扣，一棵与广告宣传的尺寸和质量不符的树都是不可接受的。产品与描述不符，只退一半的款是远远不够的。我仍然要求全额退款。
如果可以上传照片，我会上传，以便其他顾客可以自行判断是否愿意把圣诞节这么重要的事情托付给这家公司。
我联系了客服，要求更换或全额退款。然而，他们只愿意退还50%的款项，而且没有商量的余地。他们的回复尤其令人恼火：“我会帮您把退款比例提高到50%，并尽快处理，这样这棵树实际上就相当于半价了，也就是相当大的折扣。” 这样做完全没有征求我的同意，而且感觉他们对我的问题漠不关心。
无论事后如何折扣，一棵与广告宣传的尺寸和质量不符的树都是不可接受的。产品与描述不符，只退一半的款是远远不够的。我仍然要求全额退款。
如果可以上传照片，我会上传，以便其他顾客可以自行判断是否愿意把圣诞节这么重要的事情托付给这家公司。
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