点评:We visited your Ottery St Mary branch and ordered a light lunch from your restaurant at 1.30pm. By 2.15pm, we had a pot of tea but still not food. My wife managed to get the attention of a young waitress who apologised and said she would attend to it immediately. When the food arrived the bread was dry and farmhouse was more like craft cheese slices. The ham was similar to supermarket quality. We managed to get the attention of a young manager. She poked the bread and said it was dry arranged a refund and considered she'd addressed the issue. She didn't apologise and didn't seem bothered about the fact I hadn't eaten and whether I was still hungry and said if that was the only complaint in all the years wed been coming we had done very well. To say I was surprised and disgusted is an understatement.
翻译:我们下午1点半去了你们位于奥特里圣玛丽的分店,在餐厅点了一份简餐。到了2点15分,我们喝了一壶茶,但食物还没上。我妻子好不容易才引起一位年轻女服务员的注意,她道了歉,并表示会立即处理。食物上来后,面包很干,农家奶酪更像是手工奶酪片。火腿的品质也跟超市里的差不多。我们又设法引起了一位年轻经理的注意。她戳了戳面包,说面包很干,安排了退款,并表示已经解决了问题。她没有道歉,似乎也不在意我还没吃上饭,也不关心我是否还饿着肚子,反而说如果我们这么多年来只遇到过一次这样的抱怨,那你们做得已经很好了。我当时的感受真是既惊讶又失望,这还不足以形容我的感受。