旅行
账户
Tony W
Great boats, customer service by a KAREN!!!
Silverline Marine的点评
点评：Arrived to collect our boat, to book in etc, to be advised that we were late at 1.30 pm and the staff were waiting to go home.
As someone who has mobility issues, my partner isn't very stable on his feet, so I had to park near to the boat (considering i'm an HGV driver for a licing, this wasn't a problem) and allow my partner to exit the car and get aboard the boat.
A female older lady came over to my partner, asked him why he was on a boat if he wasn't able to walk properly. This felt odd!! Looks from the lady still, muttering under her breath, very uneasy!! I had a majorly bad feeling about this!!
I eventually got so annoyed that I went in to return the keys to the office and said 'forget this holiday, were leaving. you've made us feel totally unwelcome'
I emailed silverline to complain, advise them of these issues and why I felt the need to leave our fully paid holiday (£1400) and suggest that we re-booked at their cost. This was out-rightly refused saying 'it was our decision to leave, your problem not ours'.
No appology, no reasons for the rudeness, looks of disgust etc....nope. Just a feable excuse!! KAREN service!
So I went back to hoseasons (who I had booked through). There was nothing in the holiday insurance that covered this situation, so I claimed the full cost via my credit card.
I would think VERY clearly about using silverline marine. Reminds me of the kitchen of Karens. If you know, you know!!!
The only thing missing was a load of curse phrases!
As someone who has mobility issues, my partner isn't very stable on his feet, so I had to park near to the boat (considering i'm an HGV driver for a licing, this wasn't a problem) and allow my partner to exit the car and get aboard the boat.
A female older lady came over to my partner, asked him why he was on a boat if he wasn't able to walk properly. This felt odd!! Looks from the lady still, muttering under her breath, very uneasy!! I had a majorly bad feeling about this!!
I eventually got so annoyed that I went in to return the keys to the office and said 'forget this holiday, were leaving. you've made us feel totally unwelcome'
I emailed silverline to complain, advise them of these issues and why I felt the need to leave our fully paid holiday (£1400) and suggest that we re-booked at their cost. This was out-rightly refused saying 'it was our decision to leave, your problem not ours'.
No appology, no reasons for the rudeness, looks of disgust etc....nope. Just a feable excuse!! KAREN service!
So I went back to hoseasons (who I had booked through). There was nothing in the holiday insurance that covered this situation, so I claimed the full cost via my credit card.
I would think VERY clearly about using silverline marine. Reminds me of the kitchen of Karens. If you know, you know!!!
The only thing missing was a load of curse phrases!
翻译：我们到达后去取船、登记等，却被告知我们下午 1:30 就迟到了，工作人员正在等我们回家。
作为一个行动不便的人，我的伴侣站不稳，所以我不得不把车停在船附近（考虑到我是一名 HGV 司机，这不是问题），让我的伴侣下车上船。
一位年长的女士走到我的伴侣面前，问他如果不能正常行走，为什么还要上船。这感觉很奇怪！！那位女士的表情仍然很严肃，低声嘟囔着，非常不安！！我有一种非常不好的感觉！！
最后我非常恼火，我走进去把钥匙还给办公室，说“忘了这个假期，我要走了。”你让我们觉得自己完全不受欢迎'
我给 silverline 发了电子邮件投诉，告诉他们这些问题以及为什么我觉得有必要放弃我们全额支付的假期（1400 英镑），并建议我们重新预订，费用由他们承担。他们断然拒绝了，说“这是我们的决定，不是你的问题，不是我们的问题”。
没有道歉，没有理由粗鲁无礼，脸上露出厌恶的表情等等......没有。只是一个可行的借口！！KAREN 服务！
所以我回到了 hoseasons（我通过他们预订的）。假期保险中没有涵盖这种情况的内容，所以我通过信用卡索取了全额费用。
我会非常清楚地考虑使用 silverline marine。让我想起了 Karens 的厨房。如果你知道，你就知道！！！
唯一缺少的是一堆诅咒短语！
作为一个行动不便的人，我的伴侣站不稳，所以我不得不把车停在船附近（考虑到我是一名 HGV 司机，这不是问题），让我的伴侣下车上船。
一位年长的女士走到我的伴侣面前，问他如果不能正常行走，为什么还要上船。这感觉很奇怪！！那位女士的表情仍然很严肃，低声嘟囔着，非常不安！！我有一种非常不好的感觉！！
最后我非常恼火，我走进去把钥匙还给办公室，说“忘了这个假期，我要走了。”你让我们觉得自己完全不受欢迎'
我给 silverline 发了电子邮件投诉，告诉他们这些问题以及为什么我觉得有必要放弃我们全额支付的假期（1400 英镑），并建议我们重新预订，费用由他们承担。他们断然拒绝了，说“这是我们的决定，不是你的问题，不是我们的问题”。
没有道歉，没有理由粗鲁无礼，脸上露出厌恶的表情等等......没有。只是一个可行的借口！！KAREN 服务！
所以我回到了 hoseasons（我通过他们预订的）。假期保险中没有涵盖这种情况的内容，所以我通过信用卡索取了全额费用。
我会非常清楚地考虑使用 silverline marine。让我想起了 Karens 的厨房。如果你知道，你就知道！！！
唯一缺少的是一堆诅咒短语！
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