旅行
账户
Jelena K
1
Tricked many passangers on Christmas Day!!!
National Express - UK Coach的点评
点评：Me and many other passangers couldn't take booked coach as it arrived at the different bus stop. I have travelled with the National Express from the London Golders Green Station for 14 years already. I always took a coach from the Golders Green Stop GE. For some reason, on the 25th of December, they changed the bus route pick-up point for a different location. They didn't even highlight it on the tickets for their passangers to pay some attention. On the ticket, it says Golders Green Rd, Stop GN. The difference is only in one letter but cost me a lot of money and stress on my Christmas Day.
I am just wondering why they didn't put a little more information on our tickets? One little extra word on our tickets would make us all get on that coach instead of paying for taxis. Even the stop called not Golders Green Rd Stop GN but Finchley Road Stop GN as Golders Green Stop GN is not searchable on the google. On their website from the Route Map, I can only find London Golders Green Bus Station Stop GE, Stop GT, and stop GV, but any information about the location of stop GN is missing. On the tickets, they should put at least the same information that they use for their staff on the system. On their system Stop GN has extra details for Golders Green: Golders Green Rd, AT COSTA COFFEE.
National Express refused to give me any refund. I was waiting almost one hour on the bus stop for the scheduled booked coach which one never arrived at it's usual location and I had to pay a lot of money for the taxi to catch my flight.
Terrible service and the lack of support!!!
I am just wondering why they didn't put a little more information on our tickets? One little extra word on our tickets would make us all get on that coach instead of paying for taxis. Even the stop called not Golders Green Rd Stop GN but Finchley Road Stop GN as Golders Green Stop GN is not searchable on the google. On their website from the Route Map, I can only find London Golders Green Bus Station Stop GE, Stop GT, and stop GV, but any information about the location of stop GN is missing. On the tickets, they should put at least the same information that they use for their staff on the system. On their system Stop GN has extra details for Golders Green: Golders Green Rd, AT COSTA COFFEE.
National Express refused to give me any refund. I was waiting almost one hour on the bus stop for the scheduled booked coach which one never arrived at it's usual location and I had to pay a lot of money for the taxi to catch my flight.
Terrible service and the lack of support!!!
翻译：我和许多其他乘客无法乘坐预订的长途汽车，因为它到达的站点不同。我乘坐从伦敦 Golders Green 站出发的国家快运 (National Express) 火车已经 14 年了。我总是从 Golders Green Stop GE 乘坐长途汽车。出于某种原因，12 月 25 日，他们将公交路线的上车点改为了其他位置。他们甚至没有在车票上突出显示以提醒乘客注意。车票上写着 Golders Green Rd, Stop GN。只有一个字母的差别，但却让我在圣诞节花了不少钱，还让我压力很大。我只是想知道他们为什么不在我们的车票上多放一点信息？只要车票上多加一个字，我们就会都坐上那辆长途汽车，而不是付钱坐出租车。甚至站点也不叫 Golders Green Rd Stop GN 而是 Finchley Road Stop GN，因为 Golders Green Stop GN 在谷歌上无法搜索到。在他们的网站上，从路线图上，我只能找到伦敦 Golders Green 巴士站 GE、GT 和 GV，但缺少有关 GN 站位置的任何信息。在车票上，他们应该至少提供与系统上工作人员相同的信息。在他们的系统中，GN 站有 Golders Green 的额外详细信息：Golders Green Rd，在 COSTA COFFEE。
National Express 拒绝给我任何退款。我在巴士站等了将近一个小时，等着预定的长途汽车，但那辆车从来没有到达它的正常位置，我不得不花很多钱打车赶上我的航班。
糟糕的服务，缺乏支持！！！
National Express 拒绝给我任何退款。我在巴士站等了将近一个小时，等着预定的长途汽车，但那辆车从来没有到达它的正常位置，我不得不花很多钱打车赶上我的航班。
糟糕的服务，缺乏支持！！！
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