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Robert P
Abysmal Service from the Isle of Man Steam Packet Company.
Steam Packet Company的点评
点评：Cancellation of Ferry Liverpool July 28th 11-15
Now the couple who booked have received there monies back for Ferry travel that was cancelled I can give my feedback:-
2 couples.
To say this was one of the worst travel experiences of our lives is an understatement.
1) informed at 18-00 hours day before our sailing from Liverpool at 11-15 that ferry was cancelled (no time to cancel our hotel on Isle of Man).
2) Given option to get 14-15 ferry from Heysham if we arrived at Liverpool for 10-30 when we got there told no places available and only option was 02-15 following day from Heysham, ridiculous.
3) When asked what had happened told Liverpool staff couldn't speak as all bookings made at Isle of Man office.
What a way to treat your customers, we therefore had to cancel as no information on or if return ferry would run, also to arrive at 06-30 following day and attempt to enjoy our 3 day trip would be exhausting.
Couldn't receive any costs back from our booked hotel so we lost over£300.
What a way to treat your customers.
Now the couple who booked have received there monies back for Ferry travel that was cancelled I can give my feedback:-
2 couples.
To say this was one of the worst travel experiences of our lives is an understatement.
1) informed at 18-00 hours day before our sailing from Liverpool at 11-15 that ferry was cancelled (no time to cancel our hotel on Isle of Man).
2) Given option to get 14-15 ferry from Heysham if we arrived at Liverpool for 10-30 when we got there told no places available and only option was 02-15 following day from Heysham, ridiculous.
3) When asked what had happened told Liverpool staff couldn't speak as all bookings made at Isle of Man office.
What a way to treat your customers, we therefore had to cancel as no information on or if return ferry would run, also to arrive at 06-30 following day and attempt to enjoy our 3 day trip would be exhausting.
Couldn't receive any costs back from our booked hotel so we lost over£300.
What a way to treat your customers.
翻译：7月28日11:15利物浦渡轮取消
现在，预订的那对夫妇已经收到了被取消的渡轮旅行的退款。我可以给出我的反馈：-
2对夫妇。
说这是我们一生中最糟糕的旅行经历之一，一点也不夸张。
1) 在我们11:15从利物浦出发的前一天18:00，他们才通知我们渡轮取消了（根本没时间取消我们在马恩岛的酒店）。
2) 如果我们10:30到达利物浦，可以选择乘坐14:15从希舍姆出发的渡轮，但到达利物浦后，却被告知没有空位，唯一的选择是第二天2:15从希舍姆出发，真是太荒唐了。
3) 当被问及发生了什么事时，利物浦的工作人员无法回答，因为所有预订都是在马恩岛办公室进行的。
你们真是太善待顾客了！我们不得不取消行程，因为没有回程渡轮的信息，也不知道它是否开通。而且第二天早上6点30分才到，还要费劲地享受三天的行程，真是太累了。
我们预订的酒店没有退还任何费用，所以我们损失了300多英镑。
你们真是太善待顾客了。
现在，预订的那对夫妇已经收到了被取消的渡轮旅行的退款。我可以给出我的反馈：-
2对夫妇。
说这是我们一生中最糟糕的旅行经历之一，一点也不夸张。
1) 在我们11:15从利物浦出发的前一天18:00，他们才通知我们渡轮取消了（根本没时间取消我们在马恩岛的酒店）。
2) 如果我们10:30到达利物浦，可以选择乘坐14:15从希舍姆出发的渡轮，但到达利物浦后，却被告知没有空位，唯一的选择是第二天2:15从希舍姆出发，真是太荒唐了。
3) 当被问及发生了什么事时，利物浦的工作人员无法回答，因为所有预订都是在马恩岛办公室进行的。
你们真是太善待顾客了！我们不得不取消行程，因为没有回程渡轮的信息，也不知道它是否开通。而且第二天早上6点30分才到，还要费劲地享受三天的行程，真是太累了。
我们预订的酒店没有退还任何费用，所以我们损失了300多英镑。
你们真是太善待顾客了。
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