点评:The third time we have visited the Black Lion as part of our annual pilgrimage to Stanhope for the great Weekender music festival. On each occasion we live in hope that the landlady might have mellowed but sadly that’s not the case. We popped in on a Sunday afternoon to be greeted by not one single person other than the aforementioned person. Some half decent crack on the tennis followed but it went downhill after that. Whilst sharing a sentimental video on our phone with admittedly the volume on, we were told in no uncertain terms that should some other customers come into the pub we would have to mute immediately. Why anyone bothers to put up with this attitude is beyond me…no customer service skills at all which certainly may explain the lack of clientele. This is such a shame because it’s a lovely little pub but we all agreed that would be our final visit.
翻译:这是我们第三次造访黑狮酒吧,这是我们每年都会去斯坦霍普参加周末音乐节的行程之一。每次我们都希望老板娘能和蔼一些,但很遗憾,事实并非如此。我们周日下午去了那里,结果除了前面提到的那位之外,没有一个人接待我们。之后,我们打了几场还算不错的网球,但之后就越来越糟了。我们一边用手机分享一段感人的视频,音量也确实开得很大,一边被明确告知,如果有其他顾客进来,必须立即静音。我实在想不通为什么有人要忍受这种态度……他们完全没有客服技巧,这或许就是为什么顾客不多的原因。这真是太遗憾了,因为这是一家很棒的小酒吧,但我们一致认为,这将是我们最后一次来这里了。