点评:Whilst holidaying nearby we opted to visit this independent cinema having overlooked it on our previous holidays in Cornwall. We loved the concept of an independent cinema, historic buildings being repurposed and lovely decor throughout.
However, our visit was somewhat unfriendly and lacked warmth. There was no interest in it being our first visit as holidaymakers and no explanation as to where toilets were, the purchasing of food or drinks, which door to exit or enter the screen etc.
It was clean throughout but we felt that the legroom was a little tight despite being 5ft 1. We only saw one member of staff when purchasing tickets and given a plastic box with our ice cream in and again with no explanation as to why or where to put this. The staff member was a bit abrupt. There was clearly no buzz about the place which you would usually have at a cinema, particularly as frequent cinema goers. We were the only people in the screen for the film. No staff checked in on us or were present when we left by what we think was the correct way out, which wasn’t clear. It was all a bit odd and quite off putting.
It was a disappointing visit and sadly we do not think we will return. We feel that there is lack of good customer service at the cinema, which we feel should be present as standard and encourages people to want to visit again and suggest others do so too.
翻译:在附近度假期间,我们选择去了这家独立影院,之前去康沃尔度假时没去成。我们很喜欢独立影院的概念,历史建筑被重新利用,室内装潢也很漂亮。
然而,我们的这次体验却略显冷淡,缺乏温暖。作为第一次度假,影院方面没有给我们任何解释,也没有人告诉我们洗手间在哪里、如何购买食物或饮料、从哪个门进出等等。
影院整体很干净,但尽管我们身高5英尺1英寸(约1.73米),但腿部空间还是有点狭窄。我们买票时只看到一名工作人员,工作人员给了我们一个装着冰淇淋的塑料盒子,同样没有解释为什么,也没有解释要把冰淇淋放在哪里。工作人员的态度有点生硬。这里显然没有电影院常见的那种热闹氛围,尤其是对于经常去电影院的人来说。我们是影院里唯一的观影者。没有工作人员来打卡,也没有人在我们认为正确的出口处等候,这让我们很困惑。一切都有点奇怪,让人很不舒服。
这是一次令人失望的观影体验,遗憾的是,我们觉得以后不会再来了。我们觉得这家电影院缺乏优质的客户服务,而优质的客户服务应该作为标准,鼓励人们再次光临,并建议其他人也这样做。