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Alanna M
Holiday Blues Before Even Going On Our Holiday
Lilliardsedge Golf Course的点评
点评：Oh, we definitely have the holiday blues before even our holiday…😔
Yesterday afternoon – just 2 days before we were due to go on holiday – we received a phone call out of the blue to say our holiday had been cancelled. No email, no prior warning, no explanation. This is also outside your own 72-hour cancellation policy, which makes the whole situation even more frustrating.
We still haven’t been given a proper reason, but I can only assume it’s due to overbooking. The irony is that we booked this holiday over a year ago, and this isn’t even the first time this has happened to us. We’ve previously had a booking cancelled just days before because of overbooking too.
The lack of communication has been absolutely shocking. My mum was told yesterday that someone would call her back after looking into what had happened, but nobody has. To make matters worse, the woman on the phone even said she’d heard about the issue on Friday, yet nobody thought to contact us until yesterday afternoon.
To say we’re disappointed is an understatement. My children are heartbroken, especially as we’ve had two wonderful holidays here before and genuinely loved the place. We were really looking forward to making more memories.
We’ve now taken annual leave from work for nothing, and we’ve also paid for other bookings and activities that we now need to try and get refunded. We fully expect to be compensated, especially as this cancellation appears to be outside your own 72-hour policy.
The whole situation has been handled terribly from start to finish. Absolutely unacceptable!
‼️‼️We’ve now discovered that the lodge we had booked was advertised for sale yesterday, before we were even informed that our holiday had been cancelled. That suggests this didn’t happen overnight and raises even more questions about why we weren’t notified sooner.
If the lodge had already been put up for sale, surely there was enough time to communicate with customers who had bookings. Instead, we were left until just two days before our holiday to receive a phone call out of the blue, despite the company’s own 72-hour cancellation policy.
Yesterday afternoon – just 2 days before we were due to go on holiday – we received a phone call out of the blue to say our holiday had been cancelled. No email, no prior warning, no explanation. This is also outside your own 72-hour cancellation policy, which makes the whole situation even more frustrating.
We still haven’t been given a proper reason, but I can only assume it’s due to overbooking. The irony is that we booked this holiday over a year ago, and this isn’t even the first time this has happened to us. We’ve previously had a booking cancelled just days before because of overbooking too.
The lack of communication has been absolutely shocking. My mum was told yesterday that someone would call her back after looking into what had happened, but nobody has. To make matters worse, the woman on the phone even said she’d heard about the issue on Friday, yet nobody thought to contact us until yesterday afternoon.
To say we’re disappointed is an understatement. My children are heartbroken, especially as we’ve had two wonderful holidays here before and genuinely loved the place. We were really looking forward to making more memories.
We’ve now taken annual leave from work for nothing, and we’ve also paid for other bookings and activities that we now need to try and get refunded. We fully expect to be compensated, especially as this cancellation appears to be outside your own 72-hour policy.
The whole situation has been handled terribly from start to finish. Absolutely unacceptable!
‼️‼️We’ve now discovered that the lodge we had booked was advertised for sale yesterday, before we were even informed that our holiday had been cancelled. That suggests this didn’t happen overnight and raises even more questions about why we weren’t notified sooner.
If the lodge had already been put up for sale, surely there was enough time to communicate with customers who had bookings. Instead, we were left until just two days before our holiday to receive a phone call out of the blue, despite the company’s own 72-hour cancellation policy.
翻译：唉，我们还没开始度假呢，就已经感到心情低落了……😔
昨天下午——就在我们原定度假日期的两天前——我们突然接到电话，说我们的假期被取消了。没有邮件通知，没有事先警告，也没有任何解释。这甚至违背了贵方规定的72小时取消政策，让整个情况更加令人沮丧。
我们至今仍未得到合理的理由，但我只能推测是因为预订人数过多所致。具有讽刺意味的是，我们一年前就预订了这次度假，而这甚至不是我们第一次遇到这种情况。之前也曾出现过因为订房人数超量而导致预订被取消的情况，当时也是在出发前几天发生的。
他们的沟通缺失简直令人震惊。昨天，我妈妈被告知会有人在调查清楚情况后给她回电话，但至今无人联系。更糟糕的是，那个接电话的女工作人员甚至说她周五就听说了这个问题。然而直到昨天下午，才有人想到联系我们。
说我们感到失望都算是轻描淡写了。我的孩子们伤心欲绝，尤其是因为我们之前曾在那里度过两次愉快的假期，我们真心喜欢那个地方。我们原本满怀期待地想要在那里创造更多美好回忆。
如今，我们白白请了年假，还支付了其他预订项目的费用以及各项活动的费用，现在还得设法申请退款。我们完全有理由获得补偿。尤其是这次取消似乎违背了您们自己设定的72小时政策。
整个事件的处理从头到尾都糟糕透顶。绝对不可接受！
‼️‼️我们现在发现，我们预订的旅舍其实昨天就已经被挂牌出售了，而那时我们还未收到度假被取消的通知。这说明事情并非一夜之间发生的，这也让我们更加疑惑：为何我们没有更早得到通知呢？
如果那家旅舍早就被挂牌出售了……显然，公司有足够的时间与已预订的顾客进行沟通。然而，尽管该公司有72小时取消政策，我们直到度假前两天才突然接到电话。
昨天下午——就在我们原定度假日期的两天前——我们突然接到电话，说我们的假期被取消了。没有邮件通知，没有事先警告，也没有任何解释。这甚至违背了贵方规定的72小时取消政策，让整个情况更加令人沮丧。
我们至今仍未得到合理的理由，但我只能推测是因为预订人数过多所致。具有讽刺意味的是，我们一年前就预订了这次度假，而这甚至不是我们第一次遇到这种情况。之前也曾出现过因为订房人数超量而导致预订被取消的情况，当时也是在出发前几天发生的。
他们的沟通缺失简直令人震惊。昨天，我妈妈被告知会有人在调查清楚情况后给她回电话，但至今无人联系。更糟糕的是，那个接电话的女工作人员甚至说她周五就听说了这个问题。然而直到昨天下午，才有人想到联系我们。
说我们感到失望都算是轻描淡写了。我的孩子们伤心欲绝，尤其是因为我们之前曾在那里度过两次愉快的假期，我们真心喜欢那个地方。我们原本满怀期待地想要在那里创造更多美好回忆。
如今，我们白白请了年假，还支付了其他预订项目的费用以及各项活动的费用，现在还得设法申请退款。我们完全有理由获得补偿。尤其是这次取消似乎违背了您们自己设定的72小时政策。
整个事件的处理从头到尾都糟糕透顶。绝对不可接受！
‼️‼️我们现在发现，我们预订的旅舍其实昨天就已经被挂牌出售了，而那时我们还未收到度假被取消的通知。这说明事情并非一夜之间发生的，这也让我们更加疑惑：为何我们没有更早得到通知呢？
如果那家旅舍早就被挂牌出售了……显然，公司有足够的时间与已预订的顾客进行沟通。然而，尽管该公司有72小时取消政策，我们直到度假前两天才突然接到电话。
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