旅行
账户
Tripadvisor用户
DO NOT TRUST THIS WOMAN
Gilmartins Craft Shop的点评
点评：If I could give zero stars I would, I’ve just had the most HORRENDOUS customer service experience I’ve ever had in my life from Pauline. I purchased a claddagh ring for my fiancé for Christmas, the payment cleared from my bank. I received a call from Pauline at approximately 8:30pm at night when I was sitting next to said fiancé (inappropriate time to call out of the blue), informing me that she had ‘priced the item wrong on the website and it was more expensive than what I’d paid’ which was very odd seeing as it’s a professional website and not on Marketplace - surely she should be more careful about her pricing?
She admitted that it was her error alone. Seeing as it was her mistake and NOT mine, she agreed to honour the original payment, so I was happy enough despite being annoyed with the fact that I received a phone call at night time, in front of the person I’d purchased the surprise gift for, and extremely stressed with the unexpected information.
After having agreed to honour the original payment (which I have in writing), I received an email out of nowhere saying that my purchase had been ‘refunded’ without agreeing to a refund and having had no conversation surrounding it. The last I’d heard from Pauline, I was assured that the original purchase would be honoured and that I’d be receiving my purchase.
The transaction has been stressful from start to finish and this woman cannot be trusted to price her own items correctly, to rectify her mistakes or to honour her own word. AVOID AVOID AVOID!!!!
She admitted that it was her error alone. Seeing as it was her mistake and NOT mine, she agreed to honour the original payment, so I was happy enough despite being annoyed with the fact that I received a phone call at night time, in front of the person I’d purchased the surprise gift for, and extremely stressed with the unexpected information.
After having agreed to honour the original payment (which I have in writing), I received an email out of nowhere saying that my purchase had been ‘refunded’ without agreeing to a refund and having had no conversation surrounding it. The last I’d heard from Pauline, I was assured that the original purchase would be honoured and that I’d be receiving my purchase.
The transaction has been stressful from start to finish and this woman cannot be trusted to price her own items correctly, to rectify her mistakes or to honour her own word. AVOID AVOID AVOID!!!!
翻译：如果可以给零星，我会给，因为 Pauline 的客户服务体验太糟糕了。我买了一枚克拉达戒指作为圣诞礼物送给我的未婚夫，款项已从我的银行结清。大约晚上 8:30，我正坐在未婚夫旁边（突然打电话的时间不太合适），接到 Pauline 的电话，她告诉我“网站上的商品定价错误，比我支付的价格还贵”，这很奇怪，因为这是一个专业网站，而不是 Marketplace - 她应该更谨慎地定价吗？
她承认这是她自己的错误。鉴于这是她的错误，而不是我的错误，她同意兑现原始付款，所以我很高兴，尽管我对自己在晚上接到电话感到恼火，而且是在我购买惊喜礼物的人面前，并且对意外的信息感到非常紧张。
在同意履行原始付款（我已以书面形式付款）后，我突然收到一封电子邮件，说我的购买已被“退款”，但没有同意退款，也没有就此进行任何对话。我最后一次收到 Pauline 的来信时，她向我保证，原始购买将得到履行，我将收到我的购买。
交易从头到尾都很紧张，这个女人不能被信任能正确定价自己的物品，纠正自己的错误或信守自己的诺言。避免，避免，避免！！！！
她承认这是她自己的错误。鉴于这是她的错误，而不是我的错误，她同意兑现原始付款，所以我很高兴，尽管我对自己在晚上接到电话感到恼火，而且是在我购买惊喜礼物的人面前，并且对意外的信息感到非常紧张。
在同意履行原始付款（我已以书面形式付款）后，我突然收到一封电子邮件，说我的购买已被“退款”，但没有同意退款，也没有就此进行任何对话。我最后一次收到 Pauline 的来信时，她向我保证，原始购买将得到履行，我将收到我的购买。
交易从头到尾都很紧张，这个女人不能被信任能正确定价自己的物品，纠正自己的错误或信守自己的诺言。避免，避免，避免！！！！
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
