点评:Disgusting customer service! Told we couldn’t order food at lunch time as they were too busy but we could if we paid the extra time in the next session and ordered later. 12 tables taken with quite a lot enjoying food so can’t seem to manage more than 6/7 tables waiting. Booked over lunch time with the kitchen closed at 11:50 and only reopened in the next session at 13:15 with people that had travelled in the school holidays to meet for food and play. Place inside is dirty and disgusting. Far better places with cleaner play and more professionally ran. Wasn’t going to leave a review on trip advisor but after leaving one on Facebook was basically called a liar and then blocked. (Speaks for itself the customer service as most places would apologise and try and correct mistakes) I thought I’d warn others. Used to be a great place but whoever has taken over is very unprofessional and with ridiculous prices added in. Don’t recommend in the slightest!
翻译:糟糕的客户服务!他们告诉我们午餐时间点不了餐,因为太忙了,但如果我们在下次用餐时支付额外费用并稍后点餐,就可以点餐。12 张桌子已经占了,很多人都在享受美食,所以似乎只能等 6/7 张桌子。午餐时间预订的座位,厨房 11:50 就关门了,直到下个时段 13:15 才重新开放,接待的是学校假期期间来这里吃饭和玩耍的人。里面又脏又恶心。有比这里更好的地方,游乐场所更干净,管理也更专业。本来不打算在猫途鹰上留下评论,但在 Facebook 上留下评论后,他们基本上称我为骗子,然后就把我屏蔽了。(客户服务不言而喻,因为大多数地方都会道歉并尝试纠正错误)我想我应该警告其他人。曾经是一个很棒的地方,但现在接手的人非常不专业,而且还加价离谱。一点也不推荐!