点评:Never again would I use Galaxy.Morgan was great on the phone when booking but once issues arose he didn’t want to know.Never returned calls and basically fobbed us off.The Hotel (Which he said was fantastic) was the biggest dump we have ever stayed in.Ants and Bugs in the beds,Wires hanging out the walls,air conditioning flooded and also had wires hanging out of it,Human Excrement on the bathroom floor,Dirty Rusty Fridge,Cigarette Stubbs on the floor in the living area etc etc etc.We did manage to move hotels but this was only because we complained to the Hotel Directly.On our return home we had photographs to back up what we stayed in.On contacting Morgan (Galaxy) on numerous occasions we were offered 7•5% off our next holiday if we booked with them 😂.I would never Galaxy again as long as I have a hole in my backside.Rip off merchants who are happy to give you the chat to get your hard earned money but have no idea where there sending you and don’t want to know you if there’s an issue.The cheek of the man to even say it was our fault for not reporting it to the Rep on site (Who wasn’t seen in the whole week we was there) !!! We have had to go to our Solicitor to get at least some compensation.Please Don’t Waste Your Money and Book with a Competent Travel agent.Photos have been attached so you can see 1st hand what the Company deems as acceptable Holiday accommodation.
翻译:我再也不会使用 Galaxy 了。摩根在电话里预订时表现很好,但一旦出现问题,他却不想知道。从不回电话,基本上是在敷衍我们。酒店(他说这很棒)是我们住过的最大的垃圾场。床上有蚂蚁和虫子,电线从墙里伸出来,空调被水淹没,电线也从里面伸出来,浴室地板上有人类排泄物,肮脏生锈的冰箱,客厅地板上有香烟头等等等等。我们确实设法换了酒店,但这只是因为我们直接向酒店投诉了。回家后,我们有照片可以证明我们住过什么。我们多次联系摩根(Galaxy),他们说如果我们在他们那里预订,下次假期可以享受 7•5% 的折扣😂。只要我屁股上有个洞,我再也不会住 Galaxy 了。敲诈商人,他们很乐意和你聊天以骗取你辛苦赚来的钱,却不知道他们把你送到哪里如果有问题,我们不想了解你的情况。这个人竟然厚颜无耻,甚至说这是我们的错,因为我们没有向现场代表报告(我们在那里的整整一周都没有见过他)!!!我们不得不去找律师,至少获得一些赔偿。请不要浪费你的钱,并通过一家有能力的旅行社预订。已附上照片,以便您可以亲眼看到公司认为可以接受的假日住宿。