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Dreadful
St. George's Park的点评
点评：Second time I have stayed here in a week. My husband is working in staffs for the next few mths and we decided we would break up his travel by staying here a night or 2 a week.
Last Thursday - arrived - had booked the presidential suite. It was absolutely freezing - clearly had not been stayed in for a while. After numerous phone calls and visits we had to move rooms.
To say it defeated the purpose of us staying is an understatement.
That said the staff were lovely and so helpful.
Roll on this week - we re back - same issue - heating is not working and we have to move rooms again.
A suggested alternative was that we sleep in a room that the heating was working in and leave our stuff in the room we booked a floor below !
Disgraceful - we re diamond club members stay in Hilton’s all over the world and have never had this type of issue.
Again some staff members Chris for Maintance team - above and beyond - total professional and we were grateful .
But in general - just not good enough and dreadful experience
Last Thursday - arrived - had booked the presidential suite. It was absolutely freezing - clearly had not been stayed in for a while. After numerous phone calls and visits we had to move rooms.
To say it defeated the purpose of us staying is an understatement.
That said the staff were lovely and so helpful.
Roll on this week - we re back - same issue - heating is not working and we have to move rooms again.
A suggested alternative was that we sleep in a room that the heating was working in and leave our stuff in the room we booked a floor below !
Disgraceful - we re diamond club members stay in Hilton’s all over the world and have never had this type of issue.
Again some staff members Chris for Maintance team - above and beyond - total professional and we were grateful .
But in general - just not good enough and dreadful experience
翻译：这是我一周内第二次入住这家酒店。我丈夫接下来几个月都要在斯塔福德郡工作，我们决定每周在这里住一两晚，让他的旅途不那么漫长。
上周四——我们抵达酒店——预订的是总统套房。房间冷得要命——显然已经很久没人住了。打了无数个电话，也亲自去了一趟，我们不得不换房间。
这完全违背了我们入住的初衷，简直是轻描淡写。
不过，酒店员工非常友善，也很乐于助人。
这周我们又来了——同样的问题——暖气坏了，我们不得不再次换房间。
酒店竟然建议我们睡在暖气正常的房间里，把行李留在我们预订的楼下房间！
真是太糟糕了——我们是希尔顿钻石会员，住过世界各地的希尔顿酒店，从来没遇到过这种问题。
再次感谢维修团队的克里斯——他非常敬业，专业素养极高，我们对此非常感激。
但总的来说——实在是不够好，体验糟糕透了。
上周四——我们抵达酒店——预订的是总统套房。房间冷得要命——显然已经很久没人住了。打了无数个电话，也亲自去了一趟，我们不得不换房间。
这完全违背了我们入住的初衷，简直是轻描淡写。
不过，酒店员工非常友善，也很乐于助人。
这周我们又来了——同样的问题——暖气坏了，我们不得不再次换房间。
酒店竟然建议我们睡在暖气正常的房间里，把行李留在我们预订的楼下房间！
真是太糟糕了——我们是希尔顿钻石会员，住过世界各地的希尔顿酒店，从来没遇到过这种问题。
再次感谢维修团队的克里斯——他非常敬业，专业素养极高，我们对此非常感激。
但总的来说——实在是不够好，体验糟糕透了。
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