下载App
旅行
账户
C0astalWalker
Poor customer service
Rathlin Island Ferry Ltd的点评
点评：I booked a couple of weeks before, but after booking a storm was forecast for the day I had booked. However I was unable to contact the company the day before to find out if it was going ahead. There is NO telephone number provided and all their "social media" feeds have not been updated for months. There was nothing on the website and were still taking bookings for that day.
They finally told me the ferry was cancelled on the day (by email), when I was already on the way there (so out of pocket) it was cancelled, which is far too late. There also isn't an automatic refund, you have to wait for them to call you first. So I ended up paying to take the bus and train to get there on the basis it was still running. leaving me out of pocket because they give too little notice.
So whilst the ferry might be OK I don't know because I didn't get to go and I found the communication poor and the lack of telephone number unacceptable. Customer service needs to be improved. Giving you less than 2 hours notice of cancellation and no telephone number listed isn't good enough when weather conditions had been forecast days in advance, with a weather warning in place.
They finally told me the ferry was cancelled on the day (by email), when I was already on the way there (so out of pocket) it was cancelled, which is far too late. There also isn't an automatic refund, you have to wait for them to call you first. So I ended up paying to take the bus and train to get there on the basis it was still running. leaving me out of pocket because they give too little notice.
So whilst the ferry might be OK I don't know because I didn't get to go and I found the communication poor and the lack of telephone number unacceptable. Customer service needs to be improved. Giving you less than 2 hours notice of cancellation and no telephone number listed isn't good enough when weather conditions had been forecast days in advance, with a weather warning in place.
翻译：我提前几周就预订了，但预订后，天气预报说我预订的那天会有暴风雨。然而，我前一天没能联系到公司，不知道渡轮是否还能继续运营。他们没有提供电话号码，而且他们所有的“社交媒体”信息都好几个月没更新了。网站上什么信息都没有，而且他们还在接受当天的预订。
最后他们通过电子邮件告诉我渡轮当天取消了，而我当时已经在路上了（所以得自掏腰包），这实在太晚了。而且没有自动退款，你必须等他们先给你打电话。所以我最终自费坐公交车和火车去那里，因为渡轮当时还在运营。他们提前通知的时间太短，让我自掏腰包。
所以，虽然渡轮可能还不错，但我也不知道，因为我没去，而且我觉得沟通不畅，没有电话号码，这简直令人无法接受。客户服务需要改进。在天气状况已经提前几天预报并发布天气预警的情况下，只给您不到 2 小时的取消通知并且没有列出电话号码是不够的。
最后他们通过电子邮件告诉我渡轮当天取消了，而我当时已经在路上了（所以得自掏腰包），这实在太晚了。而且没有自动退款，你必须等他们先给你打电话。所以我最终自费坐公交车和火车去那里，因为渡轮当时还在运营。他们提前通知的时间太短，让我自掏腰包。
所以，虽然渡轮可能还不错，但我也不知道，因为我没去，而且我觉得沟通不畅，没有电话号码，这简直令人无法接受。客户服务需要改进。在天气状况已经提前几天预报并发布天气预警的情况下，只给您不到 2 小时的取消通知并且没有列出电话号码是不够的。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
