旅行
账户
Global2343250****
Lack of fairness and respect for customers! Be aware!
Stansted Express的点评
点评：It's unfortunate that there's no proper support for tourists who aren't familiar with the service. My family and I didn't realise that we couldn't use contactless payment for this trip (as is possible all over London). When we arrived at the airport, we were informed that the payment we had made was not valid for the Stansted Express. We immediately apologised for the error and offered to regularise the situation by paying for the four corresponding tickets. However, the Stansted Express colleagues refused to accept our explanation and imposed a fine of £50 per person, in addition to the value of the tickets. This kind of treatment of customers and tourists who make a huge contribution to the country and the company is regrettable. Even more regrettable is the lack of fairness in the application of this penalty, as I have witnessed other people, in the same situation and at the same time, have their fine waived by the service agents. I have made an appeal and am awaiting a response.
Frankly, I was very disappointed with London and with the service, which I sincerely do not consider using again and would not recommend to anyone I know.
I would also point out that it would be nice to receive a response from the GreaterAnglia company, which I don't think usually responds to the criticisms expressed here by various customers.
Frankly, I was very disappointed with London and with the service, which I sincerely do not consider using again and would not recommend to anyone I know.
I would also point out that it would be nice to receive a response from the GreaterAnglia company, which I don't think usually responds to the criticisms expressed here by various customers.
翻译：不幸的是，对于不熟悉这项服务的游客，没有适当的支持。我和我的家人没有意识到我们不能在这次旅行中使用非接触式支付（伦敦各地都可以使用）。当我们到达机场时，我们被告知我们支付的款项不适用于斯坦斯特德快车。我们立即为错误道歉，并提出通过支付四张相应的车票来规范这种情况。然而，斯坦斯特德快车的同事拒绝接受我们的解释，并在车票价值之外对每人处以 50 英镑的罚款。这种对待为国家和公司做出巨大贡献的客户和游客的方式令人遗憾。更令人遗憾的是，这种处罚的执行缺乏公平性，因为我目睹了其他人在同样的情况下，同时被服务人员免除了罚款。我已经提出上诉，正在等待答复。
坦白说，我对伦敦和那里的服务非常失望，我真心不会考虑再次使用，也不会向我认识的任何人推荐。
我还要指出的是，如果能收到 GreaterAnglia 公司的回复就更好了，我认为该公司通常不会回应各种客户在这里表达的批评。
坦白说，我对伦敦和那里的服务非常失望，我真心不会考虑再次使用，也不会向我认识的任何人推荐。
我还要指出的是，如果能收到 GreaterAnglia 公司的回复就更好了，我认为该公司通常不会回应各种客户在这里表达的批评。
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