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DISGRACEFUL
Stansted Express的点评
点评：Absolutely disgraceful experience with Greater Anglia / Stansted Express. I travelled from Liverpool Street to Stansted Airport and tapped my phone like I normally do on UK trains, not realising that contactless tapping isn’t valid for Stansted Airport. The worst part? The barriers literally opened when I tapped, so obviously I believed it was accepted — then at the exit gate they hit me with a penalty fare, even though I offered to pay the correct ticket on the spot.
The staff were rude, cold and completely unwilling to listen — it honestly felt like they were there to catch people out, not help passengers. And I wasn’t the only one: there were multiple tourists around me making the exact same mistake and also being fined. This genuinely feels like a deliberate tourist trap.
Shocking service and a terrible experience.
The staff were rude, cold and completely unwilling to listen — it honestly felt like they were there to catch people out, not help passengers. And I wasn’t the only one: there were multiple tourists around me making the exact same mistake and also being fined. This genuinely feels like a deliberate tourist trap.
Shocking service and a terrible experience.
翻译：乘坐Greater Anglia/Stansted Express的经历简直糟糕透顶。我从利物浦街车站乘车前往斯坦斯特德机场，像往常在英国火车上一样刷卡进站，却没意识到非接触式支付在斯坦斯特德机场无效。更糟糕的是，我刷卡后闸机竟然真的打开了，我当然以为支付成功了——结果在出口闸机，他们竟然还罚了我一笔罚款，尽管我当场就表示愿意支付正确的车票费用。
工作人员态度恶劣、冷漠，完全不听取乘客的意见——感觉他们根本不是来帮助乘客的，而是专门来坑人的。而且我不是唯一一个：周围好几个游客都犯了同样的错误，也被罚款了。这简直就是个故意设的坑。
服务差劲，体验糟糕透顶。
工作人员态度恶劣、冷漠，完全不听取乘客的意见——感觉他们根本不是来帮助乘客的，而是专门来坑人的。而且我不是唯一一个：周围好几个游客都犯了同样的错误，也被罚款了。这简直就是个故意设的坑。
服务差劲，体验糟糕透顶。
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