点评:Staff are always polite, professional, have a smile on their face and are very helpful. Service is always very efficient, unlike local competitors. Signs that Hoyts must have happy employees and hold them accountable to high standards. Very refreshing in this day and age of little customer service wherever you go. Why I always return to Hoyts Charlestown. Love the reclining seats. The Popcorn refills for members and the less hectic environment. No long queues when you have efficient staff.
Only downfall is the current parking situation. Landlords of complex have closed a massive Carpark, for tenants only parking. Leaving around 100 unused but unaccessible to the public car parking spaces. Other parking area is all filled up by 9 am for staff for the Charlestown Square Shopping Centre. So leave plenty of time to find, if your lucky, a Carpark close by.
翻译:工作人员总是彬彬有礼、专业,脸上挂着微笑,而且非常乐于助人。与当地竞争对手不同,服务总是非常高效。有迹象表明霍伊茨必须拥有快乐的员工并让他们对高标准负责。在当今时代,无论您走到哪里,客户服务都很少,非常令人耳目一新。为什么我总是回到霍伊茨查尔斯敦。喜欢可躺式座椅。爆米花可以为会员补充,也可以让环境不那么忙碌。当您拥有高效的员工时,就不会排很长的队。
唯一的缺点是目前的停车状况。综合大楼的房东关闭了一个大型停车场,仅供租户停车。留下约 100 个未使用但无法使用的公共停车位。其他停车场在上午 9 点之前已全部停满,供查尔斯顿广场购物中心的工作人员使用。因此,如果幸运的话,请留出充足的时间寻找附近的停车场。