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Fauz A
Urgent Complaint: Mishandling and Non-Delivery of WES Transcript by Pakistan Post
General Post Office Lahore的点评
点评：I deeply regret using Pakistan Post Office to send my transcript to WES Canada. Not only did they charge an outrageous 1700 PKR plus a bogus “recovery insurance,” but they utterly failed to deliver the document. The staff neglected to enter the required CDS and EAD ID online, an unforgivable oversight that directly caused the failure, and asking me to go to the same branch and tell the staff to update it.To make matters worse, the transcript was returned in a torn, taped-up condition, rendering it completely useless. This level of carelessness is not just unprofessional, it’s disgraceful and unethical.
Your incompetence has cost me valuable time and money, and the damage is irreversible. I will strongly warn others do not trust Pakistan Post with anything important. Your service is unreliable, Your processes are broken, and the accountability is nonexistent. Neither Director International Postal Services Noor-Ul-Saba nor Chairman/Director General Samiullah Khan and Complaints Registration (Federal Ombudsman)
Dr. Jamal Yosuf has the decency to answer calls or respond to complaints. It’s a pathetic excuse for a national institution, and the leadership clearly reflects that.
Your incompetence has cost me valuable time and money, and the damage is irreversible. I will strongly warn others do not trust Pakistan Post with anything important. Your service is unreliable, Your processes are broken, and the accountability is nonexistent. Neither Director International Postal Services Noor-Ul-Saba nor Chairman/Director General Samiullah Khan and Complaints Registration (Federal Ombudsman)
Dr. Jamal Yosuf has the decency to answer calls or respond to complaints. It’s a pathetic excuse for a national institution, and the leadership clearly reflects that.
翻译：我非常后悔通过巴基斯坦邮局将我的成绩单寄送到WES加拿大。他们不仅收取了高达1700巴基斯坦卢比的巨额费用，还伪造了一张“恢复保险”，而且根本没能把文件寄到。工作人员竟然没有在线填写所需的CDS和EAD ID信息，这个不可饶恕的疏忽直接导致了文件寄送失败。他们还要求我去同一家分行，告诉工作人员更新信息。更糟糕的是，成绩单被退回时，已经破损、胶带封住，完全无法使用。这种程度的疏忽不仅不专业，更是可耻且不道德。
你们的无能浪费了我宝贵的时间和金钱，造成的损失是无法挽回的。我强烈警告大家，不要把任何重要的事情托付给巴基斯坦邮局。你们的服务不可靠，流程混乱，而且问责机制缺失。无论是国际邮政服务局局长努尔·乌尔·萨巴，还是投诉登记处（联邦监察员）主席兼局长萨米乌拉·汗，
贾马尔·优素福博士都缺乏应有的礼貌，没有接听电话或回应投诉。对于一个国家机构来说，这简直是可悲的借口，领导层也清楚地反映了这一点。
你们的无能浪费了我宝贵的时间和金钱，造成的损失是无法挽回的。我强烈警告大家，不要把任何重要的事情托付给巴基斯坦邮局。你们的服务不可靠，流程混乱，而且问责机制缺失。无论是国际邮政服务局局长努尔·乌尔·萨巴，还是投诉登记处（联邦监察员）主席兼局长萨米乌拉·汗，
贾马尔·优素福博士都缺乏应有的礼貌，没有接听电话或回应投诉。对于一个国家机构来说，这简直是可悲的借口，领导层也清楚地反映了这一点。
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