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2gillyh
Fishguard to Rosslare, a painful journey
Stena Line的点评
点评：We received a message from Stena a few minutes before arriving to check in at the port before our departure, to apologise that the lifts were out of order. This was a real problem for me as I had had a knee replacement operation a month previously, and have to take stairs one at a time and slowly, holding up other passengers. Our car was loaded onto the lower deck which was four long flights of stairs to the floor where the restaurants are, and where our cabin was booked. We returned today, a week later, and received the same message this morning, to find that the lift had still not been fixed, and we subsequently learned that it has been broken for several weeks, which is wholly unacceptable! The reputation of Stena Line among local Irish is that this is not unusual, and that it usually runs very late, so they recommend taking any other ferry company but to avoid Stena. I wish we had known before booking. Pull your socks up Stena, in this day and age this is just not good enough and there can be no excuse. If I had been in a wheelchair I would have had to have remained in the hold for the whole journey….
翻译：出发前几分钟，我们收到了Stena轮船公司的短信，说电梯坏了，需要去港口办理登船手续。这对我来说真是个问题，因为我一个月前刚做过膝关节置换手术，每次只能爬一级楼梯，而且很慢，耽误了其他乘客。我们的车被抬到下层甲板，爬了四层长长的楼梯才到餐厅所在的楼层，也就是我们预订的舱位所在楼层。一周后的今天，我们再次返回，今天早上又收到了同样的短信，发现电梯还没修好，后来我们得知电梯已经坏了好几个星期了，这简直让人无法接受！Stena轮船公司在爱尔兰当地人心目中的口碑是电梯坏了并不罕见，而且通常运营到很晚，所以他们建议乘坐其他渡轮公司，但不要乘坐Stena轮船。真希望我们在预订之前就知道这一点。Stena，加油，在如今这个时代，电梯坏了根本就不应该，也没有任何借口。如果我坐在轮椅上，那么整个旅程我就必须呆在货舱里……
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