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Olena T
terrible experience!
The Irish Parachute and Skydiving Club的点评
点评：Extremely disappointing experience. I would not recommend this club.
I bought a tandem skydive as a birthday gift for my boyfriend, originally booked for 15 March. Unfortunately, due to bad weather, the jump was cancelled. This was not the club’s fault—they informed me by email in advance, but I didn’t notice the message, so we travelled there unnecessarily.
We rescheduled for 6 June, but once again the jump was cancelled because of the weather. We then booked 1 July. On that day, we were delayed because we couldn’t get a taxi. I emailed the club to let them know we would be late, and they replied that it was absolutely fine.
We arrived around 11:00 a.m., completed all the paperwork, and waited. We watched the people who had arrived before us jump, but then new people kept arriving and were also taken before us. We were left until the very end. Eventually, my boyfriend boarded the aircraft, but due to the wind, it had to return without completing the jump. We were told to either come back the next day or reschedule again.
We booked another date for 2 August at 11:00 a.m. We arrived at 10:45 a.m., checked in, filled out the paperwork again, and waited. Once again, people who arrived at the same time as us jumped. People who arrived after us also jumped. We, along with several other Russian-speaking customers, were left until the very end. One Russian-speaking man had a booking for 1:30 p.m., yet he ended up jumping together with my boyfriend, despite our booking being for 11:00 a.m.
I cannot say for certain why this happened, but it genuinely felt as though Russian-speaking customers were consistently treated as a lower priority. The reception staff were unable to explain why later bookings were repeatedly being called before earlier ones.
After waiting the entire day, at around 5:45 p.m., we were told that our jump had been cancelled once again because of the weather.
I completely understand that weather is beyond anyone’s control, and safety must always come first. However, what I cannot understand is the organisation. If customers are asked to book a specific time, why is that time ignored? Why are people with later bookings allowed to jump first while others wait for hours without any explanation?
We have now lost multiple full days, travelled to the club several times, and still have not been able to complete the jump. This has been incredibly frustrating and disappointing. I truly regret choosing this club and cannot recommend it based on our experience. I hope the management improves communication, scheduling, and fairness towards all customers, regardless of the language they speak.
I bought a tandem skydive as a birthday gift for my boyfriend, originally booked for 15 March. Unfortunately, due to bad weather, the jump was cancelled. This was not the club’s fault—they informed me by email in advance, but I didn’t notice the message, so we travelled there unnecessarily.
We rescheduled for 6 June, but once again the jump was cancelled because of the weather. We then booked 1 July. On that day, we were delayed because we couldn’t get a taxi. I emailed the club to let them know we would be late, and they replied that it was absolutely fine.
We arrived around 11:00 a.m., completed all the paperwork, and waited. We watched the people who had arrived before us jump, but then new people kept arriving and were also taken before us. We were left until the very end. Eventually, my boyfriend boarded the aircraft, but due to the wind, it had to return without completing the jump. We were told to either come back the next day or reschedule again.
We booked another date for 2 August at 11:00 a.m. We arrived at 10:45 a.m., checked in, filled out the paperwork again, and waited. Once again, people who arrived at the same time as us jumped. People who arrived after us also jumped. We, along with several other Russian-speaking customers, were left until the very end. One Russian-speaking man had a booking for 1:30 p.m., yet he ended up jumping together with my boyfriend, despite our booking being for 11:00 a.m.
I cannot say for certain why this happened, but it genuinely felt as though Russian-speaking customers were consistently treated as a lower priority. The reception staff were unable to explain why later bookings were repeatedly being called before earlier ones.
After waiting the entire day, at around 5:45 p.m., we were told that our jump had been cancelled once again because of the weather.
I completely understand that weather is beyond anyone’s control, and safety must always come first. However, what I cannot understand is the organisation. If customers are asked to book a specific time, why is that time ignored? Why are people with later bookings allowed to jump first while others wait for hours without any explanation?
We have now lost multiple full days, travelled to the club several times, and still have not been able to complete the jump. This has been incredibly frustrating and disappointing. I truly regret choosing this club and cannot recommend it based on our experience. I hope the management improves communication, scheduling, and fairness towards all customers, regardless of the language they speak.
翻译：一次极其令人失望的体验。我绝对不会推荐这家俱乐部。
我买了双人跳伞套餐作为送给男朋友的生日礼物，原定日期为3月15日。可惜由于天气恶劣，跳伞活动被取消了。这并非俱乐部的过错——他们提前发邮件通知了我，只是我没注意到那条消息，结果我们白白跑了一趟。
我们重新预约在6月6日，但又因为天气原因，跳伞再次取消。后来我们又定在了7月1日。就在那天，我们迟到了，因为叫不到出租车。我给俱乐部发邮件说明我们会晚到，他们回复说完全没关系。
我们大约在上午11点到达，填完了所有表格后便开始等待。我们看到比我们先到的人依次跳下，但随后又有新的人不断到来，他们也都在我们之前被带去跳伞。我们则被留到了最后。最终，我的男朋友登上了飞机，但由于风太大，飞机没能完成跳伞任务就返航了。我们被嘱咐要么第二天再来，要么重新预约。
我们重新预约到了8月2日上午11点。我们于上午10点45分到达，办理了登记手续，又填写了一遍表格，然后等待。和之前一样，和我们同时到达的人也都跳了。比我们晚到的人也跳了。而我们以及其他几位说俄语的顾客则被留到了最后。有个说俄语的男子预约的时间是下午1点半，结果他最终还是和我的男朋友一起跳了。尽管我们预约的时间是上午11点。
我无法确定为什么会出现这种情况，但真的感觉讲俄语的顾客始终被视作优先级较低的群体。前台工作人员也无法解释为何较晚的预约总能比我们早的预约先被安排。
等了一整天后，下午5点45分左右，我们被告知由于天气原因，我们的跳伞活动再次被取消了。我完全理解天气是任何人都无法控制的，安全也始终应当放在首位。然而，让我无法理解的是俱乐部的运作方式。既然要求顾客预约特定的时间，为何这个时间又会被无视呢？为什么预约时间靠后的人可以优先体验，而其他人却要毫无解释地等待数小时呢？
现在我们已经白白浪费了好几天时间，也多次前往俱乐部，但至今仍未能完成跳伞体验。这一过程真是令人沮丧又失望至极。我真心后悔选择了这家俱乐部，以我们的经历来看，实在不值得推荐。希望管理层能够改善沟通方式、合理安排日程，并确保对所有顾客一视同仁，无论他们说哪种语言。
我买了双人跳伞套餐作为送给男朋友的生日礼物，原定日期为3月15日。可惜由于天气恶劣，跳伞活动被取消了。这并非俱乐部的过错——他们提前发邮件通知了我，只是我没注意到那条消息，结果我们白白跑了一趟。
我们重新预约在6月6日，但又因为天气原因，跳伞再次取消。后来我们又定在了7月1日。就在那天，我们迟到了，因为叫不到出租车。我给俱乐部发邮件说明我们会晚到，他们回复说完全没关系。
我们大约在上午11点到达，填完了所有表格后便开始等待。我们看到比我们先到的人依次跳下，但随后又有新的人不断到来，他们也都在我们之前被带去跳伞。我们则被留到了最后。最终，我的男朋友登上了飞机，但由于风太大，飞机没能完成跳伞任务就返航了。我们被嘱咐要么第二天再来，要么重新预约。
我们重新预约到了8月2日上午11点。我们于上午10点45分到达，办理了登记手续，又填写了一遍表格，然后等待。和之前一样，和我们同时到达的人也都跳了。比我们晚到的人也跳了。而我们以及其他几位说俄语的顾客则被留到了最后。有个说俄语的男子预约的时间是下午1点半，结果他最终还是和我的男朋友一起跳了。尽管我们预约的时间是上午11点。
我无法确定为什么会出现这种情况，但真的感觉讲俄语的顾客始终被视作优先级较低的群体。前台工作人员也无法解释为何较晚的预约总能比我们早的预约先被安排。
等了一整天后，下午5点45分左右，我们被告知由于天气原因，我们的跳伞活动再次被取消了。我完全理解天气是任何人都无法控制的，安全也始终应当放在首位。然而，让我无法理解的是俱乐部的运作方式。既然要求顾客预约特定的时间，为何这个时间又会被无视呢？为什么预约时间靠后的人可以优先体验，而其他人却要毫无解释地等待数小时呢？
现在我们已经白白浪费了好几天时间，也多次前往俱乐部，但至今仍未能完成跳伞体验。这一过程真是令人沮丧又失望至极。我真心后悔选择了这家俱乐部，以我们的经历来看，实在不值得推荐。希望管理层能够改善沟通方式、合理安排日程，并确保对所有顾客一视同仁，无论他们说哪种语言。
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