下载App
旅行
账户
Shenesemoo12
Rude reception ladies. Misleading info
EA White Oak Leisure Centre的点评
点评：It was my second time visiting after having a wonderful first time at the swimming pool. We decided to return with my dad. Upon arrival the young lady at reception was quite rude and after me saying we were for the swimming pool she said “where are you going?” in quite a demeaning manner. We looked past that. We were then greeted to a group of misbehaving kids in the changing areas who were not supervised. We looked past that. Before getting into the pool we noticed the depth had changed from 1m (our first visit) to 2m. We were confused by this as it is NOT STATED on the website when booking slots. My dad could not join us in the pool as he is a bit nervous of not being able to touch the bottom. We explained this to the lifeguard and he was very understanding and said we could ask for a refund for my dad at reception. He also said it states online when the depth of the pool changes (it does not) so how do they expect people to know this information? A lovely supervisor approached my dad and had mentioned to him that he could take up swimming lessons etc (thank you for your kind approach). We did not complete our full hour slot. We then approached reception to ask for a refund. The two young ladies were still chatting amongst themselves whilst we were trying to get their attention, we then explained what had happened and she very quickly said she could not do a refund (in a very blunt manner). She then called the supervisor over and he was once again very kind and said to offer us a credit to our account. Why couldn’t she mention that? And perhaps put a smile on her face? Your reception ladies definitely need some training. It completely puts people off. And please include the change of pool depth on your website.
翻译：这是我第二次来这里，第一次在游泳池玩得很开心。我们决定和爸爸一起再来一次。我们到达后，接待处的年轻女士非常粗鲁，在我说我们是去游泳池之后，她用相当贬低的语气问我们“你要去哪里？”我们没在意。然后，我们在更衣区遇到了一群行为不端的孩子，他们没有人看管。我们没在意。在进入游泳池之前，我们注意到深度从 1 米（我们第一次来）变成了 2 米。我们对此感到很困惑，因为预订时网站上没有说明。我爸爸不能和我们一起去游泳池，因为他有点紧张，怕摸不到池底。我们向救生员解释了这一点，他非常理解，并说我们可以在接待处为我爸爸要求退款。他还说，泳池深度何时变化，网上都有说明（但并没有），那么他们怎么能指望人们知道这些信息呢？一位友善的主管找到了我爸爸，并告诉他可以去上游泳课等等（谢谢您的好意）。我们没有完成我们设定的游泳小时数。然后我们来到前台要求退款。当我们试图引起她们的注意时，那两位年轻女士仍在聊天，我们解释了发生的事情，她很快表示无法退款（语气非常生硬）。然后她叫来了主管，主管再次非常友好地表示可以给我们的账户打点折扣。为什么她不提一下呢？或者让她笑一笑？你们的接待员确实需要一些培训。她们会让人很反感。还有，请在你们的网站上公布泳池深度的变化。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
