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Blake C
Going Downhill. Don't return.
威廉斯堡殖民地的点评
点评：I have been here many times, but never experienced the hassles involved with this visit. They now charge to parking, in a parking lot with signs so bad I didn't know that they said to pay for parking until I was nearly in the building. The parking lot is full of pot holes and the lines are barely visible. This was only the beginning.
I purchased tix online since it seems to be the only way to get any discount. However, I never got the email with the tix or instructions. I did not want to set up an account with another password to remember, and it said it wasn't necessary, but it wouldn't give me tix until I did. When we arrived, there was a long line of people who purchased tix in advance. So, by buying in advance, and paying for them, I had to input my cc information, address, etc., basically do what a customer service rep is paid to do, but I got nothing for it. I still had to wait in a long line. I complained about how difficult the process was and was sent to a different line to speak to a manager. I was so mad I just wanted a refund, including the parking, but they couldn't give me back that $10.
I eventually went in, but found many of the workers in foul moods. It was a hot day, and I got the impression they didn't want to be there.
I complained to CW about my experience but have not received any acknowledgement or apology. While I have been there in the past, I have no desire to go back. It seems stale and considering their lack of customer service, I do not recommend them to anyone for more than one visit. They have gone down hill and deserve to be closed.
I purchased tix online since it seems to be the only way to get any discount. However, I never got the email with the tix or instructions. I did not want to set up an account with another password to remember, and it said it wasn't necessary, but it wouldn't give me tix until I did. When we arrived, there was a long line of people who purchased tix in advance. So, by buying in advance, and paying for them, I had to input my cc information, address, etc., basically do what a customer service rep is paid to do, but I got nothing for it. I still had to wait in a long line. I complained about how difficult the process was and was sent to a different line to speak to a manager. I was so mad I just wanted a refund, including the parking, but they couldn't give me back that $10.
I eventually went in, but found many of the workers in foul moods. It was a hot day, and I got the impression they didn't want to be there.
I complained to CW about my experience but have not received any acknowledgement or apology. While I have been there in the past, I have no desire to go back. It seems stale and considering their lack of customer service, I do not recommend them to anyone for more than one visit. They have gone down hill and deserve to be closed.
翻译：我来过这里很多次，但从未经历过这次的麻烦。他们现在要收取停车费，停车场的标志太糟糕了，我快进楼时才知道他们说要付费停车。停车场到处都是坑洼，停车线几乎看不见。这仅仅是个开始。
我在网上买了票，因为这似乎是获得折扣的唯一途径。但是，我从未收到包含门票或说明的电子邮件。我不想设置一个需要记住另一个密码的账户，他们说不需要，但是除非我记住，否则他们不会给我门票。我们到达时，有很多人排着长队，他们是提前买票的。所以，通过提前买票和付款，我必须输入我的信用卡信息、地址等，基本上就是做客服代表该做的事情，但我什么也没得到。我仍然不得不排长队。我抱怨了这个过程有多么困难，然后被转到另一条队伍去见经理。我当时气得要退款，包括停车费，但他们却不肯退还那10美元。
我最终还是去了，却发现很多员工的情绪都很低落。那天天气很热，我感觉他们好像不想待在那里。
我向CW投诉了我的经历，但至今没有收到任何回复或道歉。虽然我以前去过那里，但我再也不想去了。这家店感觉很陈旧，而且考虑到他们缺乏客户服务，我不会推荐任何人再去一次。他们已经走下坡路了，应该关门大吉。
我在网上买了票，因为这似乎是获得折扣的唯一途径。但是，我从未收到包含门票或说明的电子邮件。我不想设置一个需要记住另一个密码的账户，他们说不需要，但是除非我记住，否则他们不会给我门票。我们到达时，有很多人排着长队，他们是提前买票的。所以，通过提前买票和付款，我必须输入我的信用卡信息、地址等，基本上就是做客服代表该做的事情，但我什么也没得到。我仍然不得不排长队。我抱怨了这个过程有多么困难，然后被转到另一条队伍去见经理。我当时气得要退款，包括停车费，但他们却不肯退还那10美元。
我最终还是去了，却发现很多员工的情绪都很低落。那天天气很热，我感觉他们好像不想待在那里。
我向CW投诉了我的经历，但至今没有收到任何回复或道歉。虽然我以前去过那里，但我再也不想去了。这家店感觉很陈旧，而且考虑到他们缺乏客户服务，我不会推荐任何人再去一次。他们已经走下坡路了，应该关门大吉。
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