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One star is way too much for this
Adventure 001 Experiences的点评
点评：This was my birthday present LAST YEAR in July. I’ve honestly had happy tears when I’ve received it so you can imagine my disappointment when they’ve cancelled our flight first time. Weather conditions apparently, we’ve understood and payed extra to upgrade and book another flight. Months later, we woke up all excited, got ready and drove to the meeting point (almost 2 hours away).
On the way there, we’ve received a phone call informing us that our flight was cancelled due to weather conditions this morning (our flight was at 4.30 PM) but due to their poor organisation everything was delayed so we can’t fly anymore.
Dom, a very rude manager, called me upon my request to tell me very sharply that is nothing they can do. He also repeatedly said that no one forced us to book the experience so basically it’s not his problem. Honestly, I’m not sure how he find himself in the management position, but was definitely NOT because of his customer service!
Long story short, experience paid for almost one year ago, upgraded couple of months later so we can actually find a spot, cancelled twice and a manager that is happy to receive payments for a service that is never provided.
One star is way too much for this!
On the way there, we’ve received a phone call informing us that our flight was cancelled due to weather conditions this morning (our flight was at 4.30 PM) but due to their poor organisation everything was delayed so we can’t fly anymore.
Dom, a very rude manager, called me upon my request to tell me very sharply that is nothing they can do. He also repeatedly said that no one forced us to book the experience so basically it’s not his problem. Honestly, I’m not sure how he find himself in the management position, but was definitely NOT because of his customer service!
Long story short, experience paid for almost one year ago, upgraded couple of months later so we can actually find a spot, cancelled twice and a manager that is happy to receive payments for a service that is never provided.
One star is way too much for this!
翻译：这是我去年七月的生日礼物。收到礼物的时候我真的喜极而泣，所以你可以想象他们第一次取消我们的航班时我有多失望。他们说是天气原因，我们理解，也额外付费升舱并改签了航班。几个月后，我们兴高采烈地醒来，收拾好行装，驱车前往集合地点（将近两个小时的车程）。
途中，我们接到电话，被告知由于今天早上的天气原因，我们的航班被取消了（我们原本的航班是下午4:30），但由于他们糟糕的组织安排，所有行程都被延误了，所以我们无法继续飞行。
一位名叫Dom的经理态度非常恶劣，应我的要求给我打了电话，语气生硬地告诉我他们无能为力。他还反复强调，没有人强迫我们预订这个体验项目，所以这根本不是他的问题。说实话，我真不知道他是怎么当上经理的，但绝对不是因为他糟糕的客户服务！
长话短说，差不多一年前付的钱，几个月后为了能找到位置才升级，结果取消了两次，经理却乐得收钱却没提供服务。
一颗星都嫌多！
途中，我们接到电话，被告知由于今天早上的天气原因，我们的航班被取消了（我们原本的航班是下午4:30），但由于他们糟糕的组织安排，所有行程都被延误了，所以我们无法继续飞行。
一位名叫Dom的经理态度非常恶劣，应我的要求给我打了电话，语气生硬地告诉我他们无能为力。他还反复强调，没有人强迫我们预订这个体验项目，所以这根本不是他的问题。说实话，我真不知道他是怎么当上经理的，但绝对不是因为他糟糕的客户服务！
长话短说，差不多一年前付的钱，几个月后为了能找到位置才升级，结果取消了两次，经理却乐得收钱却没提供服务。
一颗星都嫌多！
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