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Roman M
Beautiful view in Beautiful city but be careful
Alanya Kalesi的点评
点评：⚠️ BE CAREFUL WITH THE TICKET PRICE AT THE CASH DESK
We visited Alanya Castle with our 2.5-year-old son on 29 September 2026. The entrance price clearly displayed at the ticket office was €12 per adult, so for two adults we expected to pay €24 in total.
We paid by card because we did not have Turkish cash. Only afterwards, when we checked our Currensea transaction, we discovered that we had actually been charged 1,789.44 TL (approximately €32.16) — around €8 more than the €24 we expected to pay.
We immediately went back to the cashier, who turned out to be the manager. When we questioned the additional charge, she was initially very unpleasant and confrontational and told us that the extra 450 TL was for an audio guide.
The problem is that:
• nobody asked us whether we wanted an audio guide;
• nobody informed us that an additional charge would be made;
• we did not request an audio guide;
• we were not given headphones, a device, a code, or any other audio guide service;
• we received absolutely nothing in exchange for the additional 450 TL.
We entered the castle believing that we were simply paying €12 per adult, exactly as displayed at the ticket office.
The way the situation was handled was particularly unpleasant. The manager was already closing the cash desk when we approached her. Instead of stopping to explain the charge, she told us to go to another cash desk and started walking away. We had to follow her — the three of us, including our 2.5-year-old child — to the other cash desk.
Even there, she did not immediately return the money. It took some time before she finally gave us the refund, and throughout the process her attitude towards us was extremely unpleasant.
She also pointed towards a camera and recorded the moment when she was returning our money.
After we challenged the charge, the manager returned exactly 450 TL to us.
Another employee subsequently apologised to us and, according to what was said to us, acknowledged that this was a scam.
After the refund, we were charged 1,339.44 TL, which corresponds to roughly the €24 we expected to pay for two adult tickets.
We came to visit an important historical attraction with our young child, but unfortunately this experience completely spoiled our visit. The issue was not simply the money — it was the fact that an additional charge was made without our knowledge or consent, followed by an extremely unpleasant attitude when we questioned it.
We are sharing this review so other visitors, especially those paying by card, are aware and check their transaction immediately after paying. Make sure you have not been charged for an audio guide or any other service that you did not request.
We expected to pay the clearly displayed ticket price and to have a normal experience at a major historical attraction. Unfortunately, the way this situation was handled left us very disappointed.
We visited Alanya Castle with our 2.5-year-old son on 29 September 2026. The entrance price clearly displayed at the ticket office was €12 per adult, so for two adults we expected to pay €24 in total.
We paid by card because we did not have Turkish cash. Only afterwards, when we checked our Currensea transaction, we discovered that we had actually been charged 1,789.44 TL (approximately €32.16) — around €8 more than the €24 we expected to pay.
We immediately went back to the cashier, who turned out to be the manager. When we questioned the additional charge, she was initially very unpleasant and confrontational and told us that the extra 450 TL was for an audio guide.
The problem is that:
• nobody asked us whether we wanted an audio guide;
• nobody informed us that an additional charge would be made;
• we did not request an audio guide;
• we were not given headphones, a device, a code, or any other audio guide service;
• we received absolutely nothing in exchange for the additional 450 TL.
We entered the castle believing that we were simply paying €12 per adult, exactly as displayed at the ticket office.
The way the situation was handled was particularly unpleasant. The manager was already closing the cash desk when we approached her. Instead of stopping to explain the charge, she told us to go to another cash desk and started walking away. We had to follow her — the three of us, including our 2.5-year-old child — to the other cash desk.
Even there, she did not immediately return the money. It took some time before she finally gave us the refund, and throughout the process her attitude towards us was extremely unpleasant.
She also pointed towards a camera and recorded the moment when she was returning our money.
After we challenged the charge, the manager returned exactly 450 TL to us.
Another employee subsequently apologised to us and, according to what was said to us, acknowledged that this was a scam.
After the refund, we were charged 1,339.44 TL, which corresponds to roughly the €24 we expected to pay for two adult tickets.
We came to visit an important historical attraction with our young child, but unfortunately this experience completely spoiled our visit. The issue was not simply the money — it was the fact that an additional charge was made without our knowledge or consent, followed by an extremely unpleasant attitude when we questioned it.
We are sharing this review so other visitors, especially those paying by card, are aware and check their transaction immediately after paying. Make sure you have not been charged for an audio guide or any other service that you did not request.
We expected to pay the clearly displayed ticket price and to have a normal experience at a major historical attraction. Unfortunately, the way this situation was handled left us very disappointed.
翻译：⚠️ 请务必留意售票处的票价！
2026年9月29日，我们带着2岁半的儿子参观了阿兰亚城堡。售票处明确标示的成人门票价格为12欧元/人，因此我们原以为两位成人总共只需支付24欧元。
由于我们身上没有土耳其里拉现金，便使用信用卡付款。直到事后查看Currensea的交易记录时，我们才发现实际被扣款金额为1,789.44土耳其里拉（约合32欧元）。16) —— 比我们预期要支付的24欧元多出约8欧元。
我们立刻回到收银处，发现收银员其实就是经理。当我们询问这笔额外费用的原因时，她起初态度很差且充满对抗性，还告诉我们那额外的450土耳其里拉是用来租用语音导览器的费用。
问题在于：
• 没有人询问我们是否需要语音导览器；
• 没有人告知我们会产生额外费用；
• 我们并未要求使用语音导览器；
• 我们也没有拿到耳机或相关设备。一种代码，或者任何其他音频导览服务；
• 对于额外的450土耳其里拉费用，我们完全没有得到任何回报。
我们进入城堡时以为自己只需支付每位成人12欧元的费用，这与售票处所标注的价格完全一致。
处理此事的方式实在令人不快。当我们走近时，经理正在关闭收银台。她没有停下来解释这笔收费的缘由，而是让我们去另一个收银台，随后便转身离开。我们三个人——包括我们2岁半的孩子——不得不跟着她去另一个收银台。
即便到了那里，她也没有立刻把钱退还给我们。过了好一会儿她才把退款给我们，而整个过程中她对我们的态度极其恶劣。
她还指着摄像头，录下了退还我们钱款的那一刻。
在我们对收费提出质疑后，经理才把整整450土耳其里拉退还给我们。随后，另一名员工向我们道歉，据我们所知，他也承认这确实是一场骗局。
退款之后，我们又被扣款1,339.44土耳其里拉，这一数额大致相当于我们原本预计为两张成人票所支付的24欧元。
我们带着年幼的孩子前来参观一处重要的历史景点，可惜这次经历彻底破坏了我们的游览体验。问题并不单纯在于费用——而是他们在我们毫不知情且未经同意的情况下额外收费，而当我们提出质疑时，他们的态度又极其恶劣。
我们分享这条评价，是希望其他游客，尤其是使用信用卡支付的顾客能够引以为戒，在付款后立刻核对自己的交易记录。务必确认自己没有被收取任何未要求的语音导览服务或其他服务的费用。我们本以为只需支付明确标明的票价，就能在这一著名历史景点获得正常的游览体验。可惜，事情的处理方式让我们大失所望。
2026年9月29日，我们带着2岁半的儿子参观了阿兰亚城堡。售票处明确标示的成人门票价格为12欧元/人，因此我们原以为两位成人总共只需支付24欧元。
由于我们身上没有土耳其里拉现金，便使用信用卡付款。直到事后查看Currensea的交易记录时，我们才发现实际被扣款金额为1,789.44土耳其里拉（约合32欧元）。16) —— 比我们预期要支付的24欧元多出约8欧元。
我们立刻回到收银处，发现收银员其实就是经理。当我们询问这笔额外费用的原因时，她起初态度很差且充满对抗性，还告诉我们那额外的450土耳其里拉是用来租用语音导览器的费用。
问题在于：
• 没有人询问我们是否需要语音导览器；
• 没有人告知我们会产生额外费用；
• 我们并未要求使用语音导览器；
• 我们也没有拿到耳机或相关设备。一种代码，或者任何其他音频导览服务；
• 对于额外的450土耳其里拉费用，我们完全没有得到任何回报。
我们进入城堡时以为自己只需支付每位成人12欧元的费用，这与售票处所标注的价格完全一致。
处理此事的方式实在令人不快。当我们走近时，经理正在关闭收银台。她没有停下来解释这笔收费的缘由，而是让我们去另一个收银台，随后便转身离开。我们三个人——包括我们2岁半的孩子——不得不跟着她去另一个收银台。
即便到了那里，她也没有立刻把钱退还给我们。过了好一会儿她才把退款给我们，而整个过程中她对我们的态度极其恶劣。
她还指着摄像头，录下了退还我们钱款的那一刻。
在我们对收费提出质疑后，经理才把整整450土耳其里拉退还给我们。随后，另一名员工向我们道歉，据我们所知，他也承认这确实是一场骗局。
退款之后，我们又被扣款1,339.44土耳其里拉，这一数额大致相当于我们原本预计为两张成人票所支付的24欧元。
我们带着年幼的孩子前来参观一处重要的历史景点，可惜这次经历彻底破坏了我们的游览体验。问题并不单纯在于费用——而是他们在我们毫不知情且未经同意的情况下额外收费，而当我们提出质疑时，他们的态度又极其恶劣。
我们分享这条评价，是希望其他游客，尤其是使用信用卡支付的顾客能够引以为戒，在付款后立刻核对自己的交易记录。务必确认自己没有被收取任何未要求的语音导览服务或其他服务的费用。我们本以为只需支付明确标明的票价，就能在这一著名历史景点获得正常的游览体验。可惜，事情的处理方式让我们大失所望。
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