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Explorer73****
Beach and Butterfly House Were Great, BUT
Callaway Resort & Gardens的点评
点评：First and foremost, Callaway Gardens was absolutely lovely and Robin Beach was gorgeous. We spent most of the day on a Wednesday, and half the day on a Thursday, at Robin Beach. It was so peaceful and the sand was pristine. Our visit to the Butterfly Center was magical and, in its gift shop, Nancy and Tenille were quite pleasant and very helpful. The visit to the Discovery Center was quite unpleasant, however. We arrived just in time for the Birds of Prey show, but an employee directed us to the outdoor amphitheater, providing inaccurate directions. A second employee provided better directions to the outdoor amphitheater, but after we walked there, a sign informed us that the show had been moved inside the Discovery Center. When we walked all the way back to the Discovery Center, we stopped at the Information Desk for directions, but the employee was on the phone. (‘Kelley’ was the name displayed on the plate at the desk.) I understand that responding to telephone calls is a job duty, but basic customer service etiquette directs the employee to acknowledge the customer standing at the desk and inform the customer that they will be assisted momentarily. The employee continued her phone conversation and we, however, only received her peeved expression - no help. Finally, we gave up and continued our search, only to learn that the show was underway and we likely would not be allowed to enter. That was a very unpleasant end to an otherwise enjoyable visit to Callaway Gardens.
翻译：首先，卡拉威花园美极了，罗宾海滩也美得令人窒息。我们周三在罗宾海滩度过了大半天，周四又在海滩待了半天。那里宁静祥和，沙滩洁白无瑕。蝴蝶中心的参观之旅妙不可言，礼品店里的南希和特尼尔热情友好，乐于助人。然而，探索中心的参观之旅却并不愉快。我们到的时候正好赶上猛禽表演，但一位员工却把我们带到了露天剧场，而且方向不准确。另一位员工提供了更准确的露天剧场方向，但我们走到那里后，看到一个指示牌，说表演已经移到了探索中心内。我们一路走回探索中心，在服务台停下来问路，但那位员工正在打电话。 （服务台牌子上的名字是“凯利”。）我知道接电话是工作职责，但基本的客户服务礼仪要求员工主动联系站在服务台的顾客，并告知他们稍后会得到帮助。员工继续打电话，然而我们只听到她一脸恼怒——没有得到任何帮助。最后，我们放弃了，继续寻找，却发现演出正在进行中，很可能无法入场。这给原本愉快的卡拉威花园之旅画上了非常不愉快的句号。
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