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Jax T
Avoid ABBA RENTALS
Abba Travel的点评
点评：If I could give 0 I would. Booked a buggy 8 days in advance, paid in full at the time of the booking. On the booking it asks for all details such as age which I stated correctly. Fast forward to the date of pick up and it hit my pick up time, I arranged delivery to my hotel on the booking form as it was free within 10km from the office. It gets to the pick up time and I’ve still yet to hear anything from the company, no calls, no texts, no emails. I wait for 10 minutes to go by and call the company. No answer. I get a call back, it’s bad signal so we message on WhatsApp instead. He asks for name of hotel and booking confirmation number. Then for a photo of my Driving license. I sent this and he replied ‘too young 😂’. Firstly not a very professional look to your business. Disgusting behaviour. Secondly, why did you let me book and then wait 8 days, till after the booking was even due, as at this point the buggy is already late, to then tell me this. As of 2 hours later I’m still waiting for a full refund, any form of apology and the only response I’ve had to asking when I’ll get my refund is ‘soon’. Disgusting company, I’d stay far away. Unorganised, rude and disrespectful. Clearly no idea how to run a company or handle staff.
翻译：如果可以打零分，我会的。提前 8 天预订了一辆越野车，并在预订时全额付款。预订时，系统会询问我所有的详细信息，例如年龄，我正确填写了年龄。快进到取车日期，正好是取车时间，我在预订表上安排了送车到我的酒店，因为距离办公室 10 公里以内是免费的。到了取车时间，我仍然没有收到公司的任何消息，没有电话，没有短信，没有电子邮件。我等了 10 分钟才打电话给公司。没有人接听。我接到了回电，但信号不好，所以我们改为在 WhatsApp 上发消息。他询问酒店名称和预订确认号码。然后要了我的驾照照片。我发了照片，他回复说“太年轻了😂”。首先，你们的公司看起来不太专业。行为令人厌恶。其次，为什么你们让我预订，然后等了 8 天才告诉我这个，甚至预订都已经到期了，而此时越野车已经晚了。两个小时过去了，我还在等全额退款，也不知道什么形式的道歉，而我问退款什么时候能到，得到的回复也只是“很快”。这家公司太恶心了，我以后肯定离这家公司远点。公司管理混乱，粗鲁无礼，毫无礼貌。显然，他们根本不懂得如何经营公司，也不知道如何管理员工。
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