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Dumitru C
Avoid these people
Abba Travel的点评
点评：We rented a quad for one day in Tsilivi, Zakynthos, from the rental agency located opposite Hotel Contessina. The person serving us was Romeo, who I understand is the owner.
There were two options: €50 for an older quad or €60 for a newer one, and we chose the €60 option.
Unfortunately, the experience was very disappointing.
First, the quad was handed to us with virtually no petrol. The day before, while on a guided quad tour, we had actually seen people stranded because their rental quads had run out of fuel. We obviously didn’t want that to happen to us, so we decided to fill the tank completely. This cost us €32.
Romeo told us that we should return the quad with the same amount of petrol as when we received it. However, when the quad is handed over virtually empty, how are we supposed to know exactly how much petrol to put back? Rather than risk running out, we filled it completely.
During the whole day we used approximately €5 worth of petrol, meaning there was around €27 worth of fuel left when we returned the quad.
We asked Romeo if we could receive the difference back. He refused.
We then tried to find a reasonable compromise. I offered to keep the quad for a couple of hours the following day in exchange for the unused fuel, so we weren’t even insisting on getting the money back. He refused this too.
We went back and forth for around 10 minutes, and there was simply no willingness to find a fair solution.
Also, the tyres on the quad appeared quite worn, which didn’t give us much confidence from a safety point of view.
What makes this particularly frustrating is that we paid €60 for the rental and then another €32 for fuel that we largely didn’t use, and when we tried to find a reasonable solution, we were simply told no.
The quad rental itself wasn’t the main problem — the way the fuel issue was handled was. In our opinion, if a vehicle is handed over virtually empty, the customer shouldn’t be put in a position where they either risk running out of fuel or potentially leave €20–€30 of fuel behind.
Very disappointing customer service. We would not rent from this agency again.
There were two options: €50 for an older quad or €60 for a newer one, and we chose the €60 option.
Unfortunately, the experience was very disappointing.
First, the quad was handed to us with virtually no petrol. The day before, while on a guided quad tour, we had actually seen people stranded because their rental quads had run out of fuel. We obviously didn’t want that to happen to us, so we decided to fill the tank completely. This cost us €32.
Romeo told us that we should return the quad with the same amount of petrol as when we received it. However, when the quad is handed over virtually empty, how are we supposed to know exactly how much petrol to put back? Rather than risk running out, we filled it completely.
During the whole day we used approximately €5 worth of petrol, meaning there was around €27 worth of fuel left when we returned the quad.
We asked Romeo if we could receive the difference back. He refused.
We then tried to find a reasonable compromise. I offered to keep the quad for a couple of hours the following day in exchange for the unused fuel, so we weren’t even insisting on getting the money back. He refused this too.
We went back and forth for around 10 minutes, and there was simply no willingness to find a fair solution.
Also, the tyres on the quad appeared quite worn, which didn’t give us much confidence from a safety point of view.
What makes this particularly frustrating is that we paid €60 for the rental and then another €32 for fuel that we largely didn’t use, and when we tried to find a reasonable solution, we were simply told no.
The quad rental itself wasn’t the main problem — the way the fuel issue was handled was. In our opinion, if a vehicle is handed over virtually empty, the customer shouldn’t be put in a position where they either risk running out of fuel or potentially leave €20–€30 of fuel behind.
Very disappointing customer service. We would not rent from this agency again.
翻译：我们在扎金索斯岛的齐利维从位于康特西纳酒店对面的租赁店租了一辆沙滩车，租期为一天。接待我们的是罗密欧，据我所知他是这家店的老板。
有两种选择：50欧元可以租到一辆较旧的沙滩车，60欧元则能租到一辆较新的。我们选择了60欧元的选项。
可惜，这次体验实在令人失望。
首先，我们拿到的沙滩车几乎没油了。前一天，我们还参加了有导游带领的沙滩车之旅。我们确实见过有人因为租来的摩托车燃油耗尽而被困的情况。我们当然不希望这种事发生在自己身上，于是决定把油箱加满。这花费了我们32欧元。
罗密欧告诉我们，还车时应确保油箱内的汽油量与取车时一样多。然而，当车辆被交还时油箱几乎是空的，我们又怎么知道该加多少油才合适呢？为了避免出现燃油耗尽的情况，我们还是把油箱加满了。一整天下来，我们大约使用了价值5欧元的汽油，也就是说，当我们归还四轮车时，还剩下价值约27欧元的燃料。
我们询问罗密欧是否可以退还这笔差额。他拒绝了。
随后我们试图达成一个合理的妥协方案。我提议第二天把四轮车再用几个小时，以此来换取那些未使用的燃料，也就是说我们甚至并不坚持要拿回钱款。但他还是拒绝了。
我们来回讨论了大约10分钟。根本没有人愿意寻求一个公平的解决方案。
此外，那辆四轮车上的轮胎看起来相当磨损，从安全角度来看这让我们没什么信心。
最让人沮丧的是，我们支付了60欧元用于租车，又额外支付了32欧元购买燃油，但实际上我们几乎没怎么用到那些油。当我们试图寻求一个合理的解决办法时，得到的回应却只有“不行”。
四轮车租赁本身并非主要问题——真正有问题的是燃油问题的处理方式。在我们看来，如果车辆交付时几乎没油了，就不应该让顾客陷入要么燃油耗尽、要么白白浪费掉20至30欧元价值的燃油的境地。
客户服务极其糟糕。我们不会再从这个租赁公司租车了。
有两种选择：50欧元可以租到一辆较旧的沙滩车，60欧元则能租到一辆较新的。我们选择了60欧元的选项。
可惜，这次体验实在令人失望。
首先，我们拿到的沙滩车几乎没油了。前一天，我们还参加了有导游带领的沙滩车之旅。我们确实见过有人因为租来的摩托车燃油耗尽而被困的情况。我们当然不希望这种事发生在自己身上，于是决定把油箱加满。这花费了我们32欧元。
罗密欧告诉我们，还车时应确保油箱内的汽油量与取车时一样多。然而，当车辆被交还时油箱几乎是空的，我们又怎么知道该加多少油才合适呢？为了避免出现燃油耗尽的情况，我们还是把油箱加满了。一整天下来，我们大约使用了价值5欧元的汽油，也就是说，当我们归还四轮车时，还剩下价值约27欧元的燃料。
我们询问罗密欧是否可以退还这笔差额。他拒绝了。
随后我们试图达成一个合理的妥协方案。我提议第二天把四轮车再用几个小时，以此来换取那些未使用的燃料，也就是说我们甚至并不坚持要拿回钱款。但他还是拒绝了。
我们来回讨论了大约10分钟。根本没有人愿意寻求一个公平的解决方案。
此外，那辆四轮车上的轮胎看起来相当磨损，从安全角度来看这让我们没什么信心。
最让人沮丧的是，我们支付了60欧元用于租车，又额外支付了32欧元购买燃油，但实际上我们几乎没怎么用到那些油。当我们试图寻求一个合理的解决办法时，得到的回应却只有“不行”。
四轮车租赁本身并非主要问题——真正有问题的是燃油问题的处理方式。在我们看来，如果车辆交付时几乎没油了，就不应该让顾客陷入要么燃油耗尽、要么白白浪费掉20至30欧元价值的燃油的境地。
客户服务极其糟糕。我们不会再从这个租赁公司租车了。
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