点评:Spain is a beautiful country, Santiago a wonderful city and the people of Spain are great people! Tournride not so much. They are renting old bicycles that are falling apart. We rode the bikes from Caldas to Santiago, a mere 60km with panniers. Day one I had to redo the limits on the derailleur and redo cable tension as the chain would suck into the spokes at shifting. On the other bike the rear brake lever did not work. Day two we thought we knew the shortcomings and we were surprised when the cassette on one of the bikes started to rattle and the paddles on the second bike started squeaking as if they were gonna fall off. On day three we arrived in Santiago and I brought back the bikes, bringing the issues up with one of the employees, who was just doing her job and likely parroting her boss with these answers:
1: "Something could have happened during transport to your hotel 2: Something could have happened while the bikes were waiting for you in the hotel parking lot 3: You should have apped us so that we could have repaired the bikes 4: The bikes are checked by 4 mechanics before they are sent out"
Really??
We basically spent nearly $400 for three days on crappy bicycles that are each not worth more than $50
Instead of taking care of their customers, they basically blame them for not pointing out the shortcomings of those bikes while you're on your trip. I jerry rigged them as best I could (I rode across the US and Europe and know a thing or two about fixing on the go). Anyways, if these guys would have refunded me even $150 I would have been fine, but they continue to suffer cognitive dissonance (how can I make plenty Euros while renting terrible bikes)
翻译:西班牙是一个美丽的国家,圣地亚哥是一座美妙的城市,西班牙人民是伟大的人民!Tournride 就不是这样了。他们租的是破旧的自行车。我们从卡尔达斯骑车到圣地亚哥,只有 60 公里,带着行李箱。第一天,我不得不重新调整变速器的极限,并重新调整电缆张力,因为链条在换档时会吸入辐条。另一辆自行车的后刹车杆不起作用。第二天,我们以为我们知道了缺点,但当其中一辆自行车上的卡式磁带开始发出嘎嘎声,第二辆自行车上的拨片开始吱吱作响,好像它们要掉下来时,我们感到很惊讶。第三天,我们抵达圣地亚哥,我把自行车带了回来,向其中一名员工提出了这个问题,她只是在做她的工作,很可能重复了老板的回答:
1:“在前往酒店的途中可能出了点问题 2:自行车在酒店停车场等你时可能出了点问题 3:你应该给我们打电话,这样我们就可以修理自行车了 4:自行车在发出前要经过 4 名机械师的检查”
真的吗?
我们花了将近 400 美元买了三天的破自行车,每辆自行车都不值 50 美元
他们不去照顾顾客,而是责怪他们在旅途中没有指出自行车的缺点。我尽我所能把它们修好了(我骑车穿越了美国和欧洲,对在旅途中修理自行车略知一二)。无论如何,如果这些家伙退还我 150 美元,我就会没事,但他们仍然会遭受认知失调(我怎么能在租用糟糕的自行车的同时赚到很多欧元)