点评:I have been to this park many times, and it is one of my favorite parks. This past visit was not quite so stellar. A friend and I included this on our vacation this year. The merger of Six Flags and Cedar Fair parks last year raised some concerns for me, and I have seen parks from both chains stumble some from their usual standards.
Some of the rides here were closed for the day. The ones that were operating seemed to be running well. Most employees were friendly, and the park was generally clean.
The main incident on this visit was with the food service. I stopped at a restaurant at the back of the park, Miner's Smokehouse, I believe. I asked for a hamburger instead of a cheeseburger. I was told they could NOT make a burger without cheese. I asked them if they were serious. They were. Really?? How hard is it not to put cheese on one burger. The supervisor there said it would disrupt their flow. I left. I went to guest services to place a complaint.
When I spoke to a supervisor about what happened, the supervisor said that they could not make a burger without cheese. Unbelievable!! She said only one restaurant in the park could make a burger without cheese. Now, how are your guests supposed to know which ones? On all the menus at all the restaurants which served burgers only listed cheeseburgers. Who wants to search the whole park trying to find that one restaurant to accommodate you??
What they failed to remember is that not everyone likes cheese nor can eat cheese/dairy products. And why should people be forced to get chicken tenders or something else when they want a burger??
I never had a problem last year at this park getting a burger without cheese.
The supervisor finally did get me a burger without cheese, but it was an annoyance and a hassle.
I do like this park, but the managers need to do better!!
翻译:我去过这个公园很多次,它是我最喜欢的公园之一。上次的体验不太尽如人意。我和朋友今年把这里列入了假期计划。去年六旗和雪松博览会的合并让我有些担忧,而且我看到这两家连锁公园的某些项目都比往常有所下降。
这里的一些游乐设施当天关闭了。仍在运营的游乐设施似乎运行良好。大多数员工都很友好,公园总体上也很干净。
这次体验的主要问题是餐饮服务。我在公园后面的一家餐厅停了下来,我记得是Miner's Smokehouse。我要了一个汉堡而不是芝士汉堡。他们告诉我,汉堡不能没有芝士。我问他们是不是认真的。他们确实是认真的。真的吗?汉堡里不放芝士有多难?那里的主管说这会扰乱他们的客流。我离开了,去了客服中心投诉。
当我把事情的经过告诉一位主管时,她却说他们做不加芝士的汉堡。真是难以置信!!她说公园里只有一家餐厅能做不加芝士的汉堡。现在,你的客人怎么知道哪些汉堡是加芝士的呢?所有供应汉堡的餐厅的菜单上都只列出了芝士汉堡。谁愿意为了找到那家能满足你需求的餐厅而翻遍整个公园呢?
他们忘了,不是每个人都喜欢芝士,也不是每个人都能吃芝士/奶制品。为什么人们想吃汉堡就非得点鸡柳或其他什么呢?
去年我在这个公园里吃不加芝士的汉堡从来没出过问题。
主管最终还是给我弄到了一个不加芝士的汉堡,但那真是又烦又麻烦。
我很喜欢这个公园,但管理人员需要改进!!