点评:First time I took it booked by my company, I am international and had a long line in immigration. The driver was rude because I took longer than they expected to get out of the airport (2 hours queuing and the system asks whether your flight is international or not but not whether you are international so they can’t estimate that).
I only booked it once more in April 2024. It went decent but the shuttle took long detours along all Connecticut and a 2 hour drive became 3 and a half.
This time I tried to book it online and there was no availability for the hours that they suggested so I called saying that I don’t mind being a little longer at the airport if there was availability earlier on. The woman in the phone refused to take a look at it (she even didn’t ask what was the exact trip) saying “it’s just going to be the same”.
I would love to say that I’m never using their services again, I shouldn’t from the very beginning. But unfortunately it’s one of the only options where I live and I travel a lot. Just wish they were nicer and cared a bit more about the service they are offering
翻译:我第一次乘坐公司预订的班车,我是国际航班,在入境处排了很长的队。司机很粗鲁,因为我花了比他们预期更长的时间才出机场(排队 2 个小时,系统询问您的航班是否是国际航班,但没有询问您是否是国际航班,所以他们无法估计)。
我只在 2024 年 4 月又预订了一次。一切顺利,但班车绕了康涅狄格州的很多弯路,2 小时的车程变成了 3 个半小时。
这次我尝试在线预订,但他们建议的时段没有空位,所以我打电话说,如果早点有空位,我不介意在机场多呆一会儿。接电话的女人拒绝看它(她甚至没有问具体行程是什么),说“一切都会一样”。
我很想说我再也不会使用他们的服务了,从一开始就不应该。但不幸的是,这是我居住的地方和经常旅行的地方仅有的选择之一。只是希望他们能更友善一些,更关心他们提供的服务