点评:I had a very disappointing experience during my honeymoon.
The Grand Island Tour was supposed to be one of the highlights of our trip, but it turned into one of the worst experiences instead.
At the Paleokastritsa stop, we were given the option of taking an additional paid boat tour or swimming in the sea. This extra boat tour had not been clearly mentioned beforehand. I chose to swim. However, after returning from the sea, there was no place provided to rinse off or clean the sand from my feet.
When I tried to get back on the bus, the driver refused to let me board, shouted at me in front of other passengers, and handed me a dirty brush to clean my feet. I found this behavior extremely disrespectful and unacceptable. No customer should be treated this way, especially during their honeymoon.
What made the situation even worse was that responsibility was later shifted to another company, leaving no clear accountability. From a customer perspective, I expected a professional, respectful, and well-organized experience, but instead encountered poor coordination and unacceptable treatment.
I cannot recommend this tour to anyone who expects basic standards of customer service, professionalism, and respect.
翻译:我的蜜月之旅非常令人失望。
原本计划的环岛游应该是我们旅程的一大亮点,结果却变成了最糟糕的体验之一。
在帕莱奥卡斯特里察(Paleokastritsa)下车时,我们被告知可以选择付费乘船游览或在海里游泳。事先并没有明确说明有这项额外的乘船游览项目。我选择了游泳。然而,从海里回来后,却没有任何地方可以冲洗或清理脚上的沙子。
当我试图返回巴士时,司机拒绝让我上车,当着其他乘客的面冲我大喊大叫,还递给我一把脏兮兮的刷子让我擦脚。我认为这种行为极其不尊重人,令人无法接受。任何顾客都不应该受到这样的对待,尤其是在蜜月期间。
更糟糕的是,事后责任被推给了另一家公司,导致责任人不明。从顾客的角度来看,我原本期待的是专业、尊重且井然有序的体验,但实际却遭遇了糟糕的协调和令人无法接受的待遇。
我无法向任何期望获得基本客户服务、专业精神和尊重的人推荐这次旅行。