下载App
旅行
账户
Radka P
Review for British Heart Foundation (Preston Branch)
British Heart Foundation的点评
点评：I had two tall cabinets in very good condition that I wanted to donate. I contacted the British Heart Foundation (Preston shop), and they were happy to accept them for collection. I was told I’d get a collection date but not a time slot, which was understandable, though not ideal.
Unfortunately, the entire process turned out to be incredibly frustrating and disappointing.
First, I had to wait three weeks for the initial collection date. On the day, because no time slot was given, I had to leave the house briefly. I called the shop to check if the drivers were on their way, but they couldn’t give me any information, so I had to reschedule.
The second scheduled date came, and again I waited all day. I called the Preston branch to see if they could provide any estimate, only to be told—at 4pm—that the drivers had finished for the day and that my booking hadn’t been entered into their system. So I had to book again, this time for two weeks later due to availability.
Then, on the Monday before my scheduled collection, I got a call saying they’d be there in 10 minutes—which caused panic, as I wasn’t at home. I explained that my booking was for the following Monday. I was asked to send photos of the cabinets, which I did, and was told everything looked good and the items could be collected.
Finally, today, the drivers arrived. They collected bags of clothes but told me they couldn’t take the cabinets due to 'a small damage.' It was extremely clear to me that they simply didn’t want to take them, especially since the van already looked full. After all that back-and-forth over several weeks, this was incredibly frustrating.
To make matters worse, the staff on the phone were not helpful or polite. One woman even told me to 'just sell the cabinets' if I couldn’t accept the date she was offering.
Honestly, I would give zero stars if I could. I tried to make a generous donation and ended up wasting over a month of my time. Very disappointing experience.
Unfortunately, the entire process turned out to be incredibly frustrating and disappointing.
First, I had to wait three weeks for the initial collection date. On the day, because no time slot was given, I had to leave the house briefly. I called the shop to check if the drivers were on their way, but they couldn’t give me any information, so I had to reschedule.
The second scheduled date came, and again I waited all day. I called the Preston branch to see if they could provide any estimate, only to be told—at 4pm—that the drivers had finished for the day and that my booking hadn’t been entered into their system. So I had to book again, this time for two weeks later due to availability.
Then, on the Monday before my scheduled collection, I got a call saying they’d be there in 10 minutes—which caused panic, as I wasn’t at home. I explained that my booking was for the following Monday. I was asked to send photos of the cabinets, which I did, and was told everything looked good and the items could be collected.
Finally, today, the drivers arrived. They collected bags of clothes but told me they couldn’t take the cabinets due to 'a small damage.' It was extremely clear to me that they simply didn’t want to take them, especially since the van already looked full. After all that back-and-forth over several weeks, this was incredibly frustrating.
To make matters worse, the staff on the phone were not helpful or polite. One woman even told me to 'just sell the cabinets' if I couldn’t accept the date she was offering.
Honestly, I would give zero stars if I could. I tried to make a generous donation and ended up wasting over a month of my time. Very disappointing experience.
翻译：我有两个状况良好的高柜想捐赠。我联系了英国心脏基金会（普雷斯顿分店），他们很乐意接收。他们告诉我会给我一个取货日期，但没有具体的时间段，这虽然可以理解，但并不理想。
不幸的是，整个过程令人沮丧和失望。
首先，我不得不等了三个星期才等到最初的取货日期。当天，由于没有确定时间段，我不得不短暂离开家。我打电话给店里，询问司机是否已经在路上，但他们没有提供任何信息，所以我不得不重新安排时间。
第二个预定日期到了，我又等了一整天。我打电话给普雷斯顿分店，想看看他们能否提供报价，结果在下午4点被告知，司机当天的工作已经完成，我的预订还没有录入他们的系统。所以我不得不再次预订，这次是因为还有空位，所以预订的时间是两周后。
然后，在我预定取货时间的前一个星期一，我接到一个电话，说他们10分钟后到——这让我很慌张，因为我当时不在家。我解释说我的预约时间是下周一。他们让我发橱柜的照片，我照做了，然后告诉我一切看起来都很好，可以取货了。
终于，今天司机来了。他们取了几袋衣服，但告诉我橱柜“有点小损坏”，他们不能取走。我非常清楚，他们根本不想取走这些衣服，尤其是考虑到货车看起来已经满了。经过几周的反复沟通，这次事件让我非常沮丧。
更糟糕的是，接电话的工作人员既不乐于助人，也不礼貌。一位女士甚至告诉我，如果我不能接受她提供的日期，就“把橱柜卖了”。
说实话，如果可以的话，我愿意给零分。我本来想慷慨解囊，结果却浪费了一个多月的时间。非常令人失望的经历。
不幸的是，整个过程令人沮丧和失望。
首先，我不得不等了三个星期才等到最初的取货日期。当天，由于没有确定时间段，我不得不短暂离开家。我打电话给店里，询问司机是否已经在路上，但他们没有提供任何信息，所以我不得不重新安排时间。
第二个预定日期到了，我又等了一整天。我打电话给普雷斯顿分店，想看看他们能否提供报价，结果在下午4点被告知，司机当天的工作已经完成，我的预订还没有录入他们的系统。所以我不得不再次预订，这次是因为还有空位，所以预订的时间是两周后。
然后，在我预定取货时间的前一个星期一，我接到一个电话，说他们10分钟后到——这让我很慌张，因为我当时不在家。我解释说我的预约时间是下周一。他们让我发橱柜的照片，我照做了，然后告诉我一切看起来都很好，可以取货了。
终于，今天司机来了。他们取了几袋衣服，但告诉我橱柜“有点小损坏”，他们不能取走。我非常清楚，他们根本不想取走这些衣服，尤其是考虑到货车看起来已经满了。经过几周的反复沟通，这次事件让我非常沮丧。
更糟糕的是，接电话的工作人员既不乐于助人，也不礼貌。一位女士甚至告诉我，如果我不能接受她提供的日期，就“把橱柜卖了”。
说实话，如果可以的话，我愿意给零分。我本来想慷慨解囊，结果却浪费了一个多月的时间。非常令人失望的经历。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
