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stacy d
Disappointed Despite a Friendly Staff.
Le NailSpa的点评
点评：Scheduling was very easy over the phone, and the staff was warm and welcoming when we arrived — which we appreciated. Unfortunately, the rest of the experience didn’t meet expectations.
While one of the technicians delivered excellent service initially, she abruptly left in the middle of my husband’s appointment to assist a walk-in client. There was no communication or explanation, and he was left waiting so long that he eventually left without receiving the rest of his service. That was incredibly frustrating and felt very unprofessional.
As for my own service — while I did receive a very relaxing foot and leg massage, the quality of the manicure left much to be desired. My SNS dip nails are uneven and lumpy, with excess product left around and behind the nails. The technician roughly clipped and filed the overflow off my cuticles, which left them raw and jagged. It looks rushed and careless, and my cuticles are raw and sore.
The staff did apologize and mentioned being short-staffed, which we sympathize with, but it felt like the focus was more on pushing through as many clients as possible rather than giving proper attention to the ones already in the chair.
Unfortunately, while there were some positives, the overall experience left us disappointed and unlikely to return.
While one of the technicians delivered excellent service initially, she abruptly left in the middle of my husband’s appointment to assist a walk-in client. There was no communication or explanation, and he was left waiting so long that he eventually left without receiving the rest of his service. That was incredibly frustrating and felt very unprofessional.
As for my own service — while I did receive a very relaxing foot and leg massage, the quality of the manicure left much to be desired. My SNS dip nails are uneven and lumpy, with excess product left around and behind the nails. The technician roughly clipped and filed the overflow off my cuticles, which left them raw and jagged. It looks rushed and careless, and my cuticles are raw and sore.
The staff did apologize and mentioned being short-staffed, which we sympathize with, but it felt like the focus was more on pushing through as many clients as possible rather than giving proper attention to the ones already in the chair.
Unfortunately, while there were some positives, the overall experience left us disappointed and unlikely to return.
翻译：通过电话预约非常方便，我们到达时工作人员热情周到，我们对此表示感谢。可惜的是，接下来的体验不如预期。
虽然其中一位技师一开始的服务非常出色，但她却在我丈夫预约期间突然离开，去为一位临时上门的顾客服务。没有任何沟通或解释，导致他等了太久，最终没有享受到其他服务就离开了。这令人非常沮丧，也让人感觉非常不专业。
至于我自己的服务——虽然我享受了一次非常放松的足部和腿部按摩，但美甲质量却大打折扣。我的SNS美甲液涂抹不均匀，凹凸不平，指甲周围和后方残留着多余的美甲产品。技师粗暴地修剪和锉平了我指甲上溢出的指甲油，导致指甲边缘粗糙不平。看起来既匆忙又粗心，我的指甲边缘也变得粗糙疼痛。
工作人员确实道了歉，并提到了人手不足的问题，我们对此表示理解，但感觉他们的重点更像是在尽可能多地接待顾客，而不是给予已经坐在椅子上的顾客应有的关注。
遗憾的是，虽然有一些积极的方面，但整体体验让我们感到失望，不太可能再来。
虽然其中一位技师一开始的服务非常出色，但她却在我丈夫预约期间突然离开，去为一位临时上门的顾客服务。没有任何沟通或解释，导致他等了太久，最终没有享受到其他服务就离开了。这令人非常沮丧，也让人感觉非常不专业。
至于我自己的服务——虽然我享受了一次非常放松的足部和腿部按摩，但美甲质量却大打折扣。我的SNS美甲液涂抹不均匀，凹凸不平，指甲周围和后方残留着多余的美甲产品。技师粗暴地修剪和锉平了我指甲上溢出的指甲油，导致指甲边缘粗糙不平。看起来既匆忙又粗心，我的指甲边缘也变得粗糙疼痛。
工作人员确实道了歉，并提到了人手不足的问题，我们对此表示理解，但感觉他们的重点更像是在尽可能多地接待顾客，而不是给予已经坐在椅子上的顾客应有的关注。
遗憾的是，虽然有一些积极的方面，但整体体验让我们感到失望，不太可能再来。
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