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Tourist2104523****
Unreliable car but friendly people
Island Car & Bike Hire的点评
点评：It’s always frustrating when a plan doesn’t fall into place on holiday. We arrived to pick up our car at 9am and they said they didn’t have our car and to come back at noon. After calling the airport location and head office ourselves they also didn’t have our car and said the Muri location should have just given us any car to use. Eventually they told us a better car for $30 extra per day was available - we refused to pay extra for their mistake and they gave it to us anyways for the day but told us to bring it back for 10am the next day. When we came back again they said to just keep it because the original car still hadn’t turned up - this was frustrating because we would have much rather slept in and it felt like it was all for nothing. The car died 4 days later (Keeping in mind this was the more expensive car) and wouldn’t start. Pro tip: buy the local phone plan so you can call them after hours when it breaks down. They came and were true to their word when they said they’d be there in 30 mins - which we were really appreciative for. They jump started the battery and it ran alright but when we stopped at another resort for dinner an hour later we came back to the battery dead again. Eventually got it started and made it home. The morning after it was dead again. They came and replaced the entire battery and it worked great after that. We also noticed that they charged us 2 airport drop offs ($40 instead of the $20 it says online) and on our receipt they didn’t lower our total even tho we got the car 3 hours late and had to do that silly check back in with them the next day. We brought it to their attention and they did end up reversing the double airport charge but wouldn’t give us a discount for getting the car 3 hours late. Moral of the review: lovely, honest and fair people but the car wasn’t very reliable. Good customer service but break downs are the last thing you want to worry about on vacation.
翻译：假期计划落空总是让人抓狂。我们早上9点到店取车，他们却说没车，让我们中午再来。我们自己给机场和总部打了电话，他们也说没车，还说穆里租车公司应该随便给我们一辆。最后他们告诉我们，有一辆更好的车，每天加收30美元——我们拒绝为他们的错误支付额外费用，他们还是把车给了我们，但让我们第二天早上10点再来。我们再次回来时，他们说就留着这辆车吧，因为原来的车还没来——这让我们很抓狂，因为我们宁愿睡懒觉，感觉这一切都白费了。4天后，车子抛锚了（记住，这是更贵的那辆），发动不起来。小贴士：购买当地电话套餐，这样下班后车子坏了也可以给他们打电话。他们来了，并且遵守了他们所说的 30 分钟内到达的诺言 - 对此我们真的非常感谢。他们启动了电池，它运行正常，但是当我们一个小时后在另一个度假村停下来吃晚饭时，电池又没电了。最后把车发动起来，然后回到了家。第二天早上它又没电了。他们来更换了整个电池，之后它就运行良好了。我们还注意到他们向我们收取了 2 次机场送机费（40 美元，而不是网上说的 20 美元），而且在我们的收据上他们没有降低我们的总费用，即使我们迟到了 3 个小时拿车，第二天还不得不再次找他们办理登机手续。我们向他们反映了这个问题，他们最终取消了双倍的机场送机费，但没有给我们迟到 3 个小时的折扣。评论的寓意：人很可爱、诚实、公正，但是车不太可靠。客户服务很好，但是抛锚是度假时最不想担心的事情。
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