点评:Attempted to amend a booking 2.5 hours before pick up, but was told by a gentleman on the phone that I would need to reply to the email that I had been sent, and that it may have gone to spam. As I was walking to the ferry terminal, I was unable to search through my emails, and I advised the gentleman of this. When I got to the ferry terminal, I found and replied to the email, but got no response. Gloria then sent me an SMS advising me of my pick up time in 1.53 minutes time. I rang Gloria back and she advised me that I oud not amend or change the booking as the bus had already been dispatched, an according to their terms and conditions no changes can be made outside 24 hours, as it is in the small print. I feel that Airlie Airport Bus is unreasonably inflexible, and I will not use their service in future.
翻译:试图在接送前 2.5 小时修改预订,但电话里的一位先生告诉我,我需要回复我收到的电子邮件,而且它可能已被归为垃圾邮件。当我走到渡轮码头时,我无法搜索我的电子邮件,我告诉了那位先生。当我到达渡轮码头时,我找到并回复了电子邮件,但没有得到回复。格洛丽亚随后给我发了一条短信,通知我在 1.53 分钟后接送我。我给格洛丽亚回了电话,她告诉我,我不能修改或更改预订,因为巴士已经出发了,根据他们的条款和条件,24 小时以外不能进行任何更改,因为这是小字规定的。我觉得艾尔利机场巴士不合理地不灵活,我以后不会使用他们的服务了。