点评:I paid for the tour for 4 people on May 30, 2025 for July 1 2025 at 230 pm. My husband and I and a friend and his son drove over 2 hours to see the tour. We came around 130 got our tickets and sat until our scheduled time. My friend bought a bag of chips and was told that the production had stopped in the tour. An announcement was never made over a loud speaker. If it wasn't for a cashier who told my friend when he purchased the chips we would have sat around until our scheduled time and not had an opportunity to see the tour. Yes it was a bad thunderstorm that day. Herrs did start the refund for our tickets but we should have recieved a notice that the factory was not working correctly. There needs to be a better way to tell customers who are waiting for a scheduled tour then the way we were told. No we can't come back again
翻译:我支付了2025年5月30日4人参观的费用,参观时间为2025年7月1日下午2点30分。我和丈夫以及一个朋友和他的儿子开了两个多小时的车才看到这次参观。我们大约在1点30分到达,拿到票后一直坐到预定的时间。我的朋友买了一袋薯片,却被告知参观活动停止了。扬声器里从未播报过任何消息。如果不是收银员在我朋友买薯片时告诉他,我们就会一直坐到预定的时间,没有机会看到这次参观。是的,那天雷雨交加。Herrs确实开始为我们退票,但我们应该收到工厂出现故障的通知。需要有一种比我们被告知的方式更好的方式来通知那些正在等待预定参观的顾客。不,我们不能再来了