旅行
账户
Filip Z
never again
Infinit Maximus Brno的点评
点评：We have booked an unlimited wellness stay with deluxe room for two nights. The wellness was OK, but the room was an absolute disaster.
1st of all, I've never seen a deluxe room in 4* hotel that is a double room with locked door in the middle and you can hear everything in the other room, without an armchair, where you can sit and read a book. Only two small broken chairs, that was barely able to hold my jeans and jacket withouth getting broken are included in this 350e per night room. No balcony and a bad smell in the room was also a surprise.
Also paper-thin walls are worth to be mentioned here, you can hear everything that happens in the hall, in the next room, the room above....
2. the AC did't work. there was a 26°C in our room during the day. and 25,5°C at 22:30, when we went to bed. We asked, and complained about that multiple times during our 2night stay. every time they told us, they will send/ have sent a technic worker to our room to check it. but nobody has ever show. after 4th or 5th complaint they started the heating in our room, and it could not be turned off from within the room. The temperature was 26°C at the moment. After I yelled on them, if it is so complicated to turn on an AC, trough the phone. The AC started working, without a visit of a technician. Just like a miracle.
Of course they turned it OFF after 15min. Because it was 8PM and the AC only worked in some intervals....
We tried to open the window to at least get the fresh air inside, but during the day an enormous number of ladybugs flew inside. it was like 10+bugs pre 2min. In the night there was a lot of noise and as it was late october the temerature outside went from 24°C to 9°C so you can imagine how comfortable was our sleep. The most outrageous is the comunication with the reception. They smile, they tell you they'll fix everything. But they just lying. Don't even try to help you.
Oh boy, I've been to Mumbai-India and have better time getting something done at the hotel then in MAXIMUS.
I felt like they are joking with me.
3. the situation in the shower. like for real? the temperature is oscilating around the value you set. You found the perfect temerature. but after a minute it went +5°C then -5°C then back to what you set and again every 1-2mins. So it has burning and freezing moments. All the time! at the morning, after lunch, after dinner. Don't understand if this was a problem only in my room, or how the ppl get shower at this hotel, do they don't mind getting burned ?
The hotel is being fully booked on weekends and obviously the building is not sufficient for this capacity. The plumbing, the noise level in the room.... the ability to change your room when something happens with the technical stuff....
The hotel showed 0 effort to clarify this situation!
I don't even know how is it possible to grant **** to a hotel like this...
Just a small reminder from an unhappy guest: You should lower your rating, because it sets expectations too high. And than the reality check is by that much worse experience.
1st of all, I've never seen a deluxe room in 4* hotel that is a double room with locked door in the middle and you can hear everything in the other room, without an armchair, where you can sit and read a book. Only two small broken chairs, that was barely able to hold my jeans and jacket withouth getting broken are included in this 350e per night room. No balcony and a bad smell in the room was also a surprise.
Also paper-thin walls are worth to be mentioned here, you can hear everything that happens in the hall, in the next room, the room above....
2. the AC did't work. there was a 26°C in our room during the day. and 25,5°C at 22:30, when we went to bed. We asked, and complained about that multiple times during our 2night stay. every time they told us, they will send/ have sent a technic worker to our room to check it. but nobody has ever show. after 4th or 5th complaint they started the heating in our room, and it could not be turned off from within the room. The temperature was 26°C at the moment. After I yelled on them, if it is so complicated to turn on an AC, trough the phone. The AC started working, without a visit of a technician. Just like a miracle.
Of course they turned it OFF after 15min. Because it was 8PM and the AC only worked in some intervals....
We tried to open the window to at least get the fresh air inside, but during the day an enormous number of ladybugs flew inside. it was like 10+bugs pre 2min. In the night there was a lot of noise and as it was late october the temerature outside went from 24°C to 9°C so you can imagine how comfortable was our sleep. The most outrageous is the comunication with the reception. They smile, they tell you they'll fix everything. But they just lying. Don't even try to help you.
Oh boy, I've been to Mumbai-India and have better time getting something done at the hotel then in MAXIMUS.
I felt like they are joking with me.
3. the situation in the shower. like for real? the temperature is oscilating around the value you set. You found the perfect temerature. but after a minute it went +5°C then -5°C then back to what you set and again every 1-2mins. So it has burning and freezing moments. All the time! at the morning, after lunch, after dinner. Don't understand if this was a problem only in my room, or how the ppl get shower at this hotel, do they don't mind getting burned ?
The hotel is being fully booked on weekends and obviously the building is not sufficient for this capacity. The plumbing, the noise level in the room.... the ability to change your room when something happens with the technical stuff....
The hotel showed 0 effort to clarify this situation!
I don't even know how is it possible to grant **** to a hotel like this...
Just a small reminder from an unhappy guest: You should lower your rating, because it sets expectations too high. And than the reality check is by that much worse experience.
翻译：我们预订了两晚无限量健康住宿豪华房。健康状况还可以，但房间绝对是一场灾难。
首先，我从来没有在四星级酒店见过豪华间，是一间双人间，中间的门锁着，你可以听到另一个房间里的一切，没有扶手椅，你可以坐下来看书。每晚 350 欧元的房间里只有两把破烂的小椅子，几乎无法容纳我的牛仔裤和夹克而不被破坏。没有阳台，房间里有难闻的气味，这也是一个惊喜。
另外这里值得一提的是薄如纸的墙壁，你可以听到大厅里、隔壁房间、楼上房间发生的一切......
2. 空调坏了。白天我们房间的温度为 26°C。 22:30 睡觉时温度为 25.5°C。在我们的两晚住宿期间，我们多次询问并抱怨这一点。每次他们告诉我们时，他们都会派/已经派一名技术人员到我们的房间检查。但从来没有人展示过。在第四次或第五次投诉后，他们开始在我们的房间供暖，但无法从房间内关闭。此时气温为26°C。在我对他们大喊大叫之后，如果通过电话打开空调那么复杂的话。空调开始工作，无需技术人员上门。就像奇迹一样。
当然，15 分钟后他们就把它关掉了。因为当时是晚上 8 点，空调只在某些时间间隔工作......
我们试图打开窗户，至少让里面有新鲜空气，但白天有大量瓢虫飞进里面。 2 分钟前就出现了 10 多个错误。晚上有很多噪音，而且由于十月下旬，外面的温度从 24°C 升至 9°C，所以你可以想象我们的睡眠有多舒服。最离谱的是与接待处的沟通。他们微笑着，告诉你他们会解决一切问题。但他们只是撒谎。甚至不要试图帮助你。
天哪，我去过印度孟买，在酒店做事比在 MAXIMUS 更开心。
我感觉他们在跟我开玩笑。
3.淋浴时的情况。喜欢真的吗？温度在您设定的值附近波动。您找到了完美的温度。但一分钟后温度升高到 +5°C，然后是 -5°C，然后回到您设置的值，并且每 1-2 分钟再次升高。所以它有燃烧的时刻和冻结的时刻。每时每刻！早上，午餐后，晚餐后。不明白这是否只是我房间的问题，或者人们如何在这家酒店洗澡，他们不介意被烧伤吗？
该酒店在周末已被订满，显然该建筑不足以满足这一容量。管道系统、房间里的噪音水平……当技术问题发生时更换房间的能力……
酒店对澄清这一情况表现出0努力！
我什至不知道怎么可能给这样的酒店****...
一位不满意的客人的一个小提醒：您应该降低您的评分，因为它设定的期望太高。与现实检验相比，这种经历要糟糕得多。
首先，我从来没有在四星级酒店见过豪华间，是一间双人间，中间的门锁着，你可以听到另一个房间里的一切，没有扶手椅，你可以坐下来看书。每晚 350 欧元的房间里只有两把破烂的小椅子，几乎无法容纳我的牛仔裤和夹克而不被破坏。没有阳台，房间里有难闻的气味，这也是一个惊喜。
另外这里值得一提的是薄如纸的墙壁，你可以听到大厅里、隔壁房间、楼上房间发生的一切......
2. 空调坏了。白天我们房间的温度为 26°C。 22:30 睡觉时温度为 25.5°C。在我们的两晚住宿期间，我们多次询问并抱怨这一点。每次他们告诉我们时，他们都会派/已经派一名技术人员到我们的房间检查。但从来没有人展示过。在第四次或第五次投诉后，他们开始在我们的房间供暖，但无法从房间内关闭。此时气温为26°C。在我对他们大喊大叫之后，如果通过电话打开空调那么复杂的话。空调开始工作，无需技术人员上门。就像奇迹一样。
当然，15 分钟后他们就把它关掉了。因为当时是晚上 8 点，空调只在某些时间间隔工作......
我们试图打开窗户，至少让里面有新鲜空气，但白天有大量瓢虫飞进里面。 2 分钟前就出现了 10 多个错误。晚上有很多噪音，而且由于十月下旬，外面的温度从 24°C 升至 9°C，所以你可以想象我们的睡眠有多舒服。最离谱的是与接待处的沟通。他们微笑着，告诉你他们会解决一切问题。但他们只是撒谎。甚至不要试图帮助你。
天哪，我去过印度孟买，在酒店做事比在 MAXIMUS 更开心。
我感觉他们在跟我开玩笑。
3.淋浴时的情况。喜欢真的吗？温度在您设定的值附近波动。您找到了完美的温度。但一分钟后温度升高到 +5°C，然后是 -5°C，然后回到您设置的值，并且每 1-2 分钟再次升高。所以它有燃烧的时刻和冻结的时刻。每时每刻！早上，午餐后，晚餐后。不明白这是否只是我房间的问题，或者人们如何在这家酒店洗澡，他们不介意被烧伤吗？
该酒店在周末已被订满，显然该建筑不足以满足这一容量。管道系统、房间里的噪音水平……当技术问题发生时更换房间的能力……
酒店对澄清这一情况表现出0努力！
我什至不知道怎么可能给这样的酒店****...
一位不满意的客人的一个小提醒：您应该降低您的评分，因为它设定的期望太高。与现实检验相比，这种经历要糟糕得多。
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