点评:My sister booked a room at the Stratosphere Tower. The 2nd night they were there, they had a electrical fire in the room. She was given another room and was moved by staff. They did not turn the light on and my sister ran into a ladder in the bedroom. Why was a ladder in a room you claim is ready!!! Then the A/C did not work. My sister has a heart condition and needed the room cool. It is 3 am by now. My niece complains and the Stratosphere Tower had security escort them off the premises. The girl at the desk was rude and told I cant help you anymore. But great news!! The Sahara gave them a room and upgraded them because of the Stratospheres rude behavior. They told my sister we get alot of complaints of the people at the desk behavior. My sister who was in her wheel chair was treated like a human at the Sahara. The Stratos Tower needs a front desk upgrade QUICK!
翻译:我姐姐在云霄塔酒店 (Stratosphere Tower) 订了一间房。入住的第二天晚上,房间里发生了电气火灾。工作人员为她安排了另一间房,并帮她换了房间。他们没有开灯,我姐姐撞到了卧室里的梯子。你们说房间里已经准备好了,为什么会有梯子!!!然后空调也坏了。我姐姐有心脏病,需要房间凉快一点。现在已经是凌晨3点了。我侄女抱怨,云霄塔酒店派了保安护送她们离开。前台的女孩很粗鲁,说我帮不了你们了。不过好消息是!!由于云霄塔酒店的粗鲁行为,撒哈拉酒店 (Sahara) 给了她们一间房,并升级了房间。他们告诉我姐姐,我们收到了很多关于前台工作人员行为的投诉。我姐姐坐在轮椅上,在撒哈拉酒店,她受到了像人一样的对待。云霄塔酒店需要尽快升级前台服务!