点评:Four of us arrived for a pre-booked tee time, looking forward to playing and potentially becoming regular members.
The experience was disappointing from the moment we arrived. My son had recently paid for an annual membership, yet within minutes he was told he couldn't play because he was wearing black Nike golf trousers that had been purchased from a golf shop the week before. They were smart, appropriate golf clothing, and the decision felt completely unnecessary and out of touch with what most modern golf clubs accept.
To make matters worse, there were four of us sharing three golf bags. We were then informed that each player must have their own bag or we would not be allowed to play. As casual golfers travelling in a small car, bringing four separate bags simply wasn't practical, nor was this requirement made clear when booking.
As a result, four paying customers were turned away over what felt like petty and outdated rules rather than any genuine concern for the game or course. Between us were several potential future members who will now be taking our custom elsewhere.
A very disappointing first impression and an unfortunate example of rigid rule enforcement driving customers away.
翻译:我们四个人按预定时间来到球场,满心期待地准备开球,并希望将来能成为正式会员。
然而,从我们到达的那一刻起,体验就令人失望。我儿子最近刚办了年卡,但几分钟后就被告知不能下场,因为他穿了上周刚从高尔夫用品店买的黑色耐克高尔夫裤。裤子款式时尚,符合高尔夫着装要求,但这个决定完全没有必要,也与大多数现代高尔夫俱乐部的着装规范格格不入。
更糟糕的是,我们四个人共用三个球包。之后我们被告知,每位球员必须使用自己的球包,否则不能下场。我们是休闲高尔夫球手,开着一辆小车,带四个球包根本不现实,而且预订时也没有明确说明这一点。
结果,四位付费顾客因为一些琐碎过时的规定而被拒之门外,而不是因为球场或这项运动本身有任何诚意。我们当中有好几位潜在的会员,现在我们决定去别的地方消费。
非常令人失望的第一印象,也是一个因规则执行过于死板而导致顾客流失的不幸例子。