点评:Booked in Nov 2024 for a stay in Oct 2025 via Booking.com with a free cancellation and payment at the property . Without notice a couple months after the booking was made they took a payment from my account which was under the name of clarence house so I had to google, found a connection to this hotel and messaged them to ask if they took the payment which they did.
Due to change in plans the booking was cancelled in March 2025 with the expectation that the refund will be with me in 12 working days as per booking.com guidelines.
Its now 3 months on since cancelling and 2 messages via booking.com app to the hotel, 2 phone calls to the hotel direct with the promise of a call back from a manager which never came, 3 emails directly to the hotel - I have now had to raise with Booking.com due to having no contact back what so ever from his hotel regarding my refund.
翻译:我于 2024 年 11 月通过 Booking.com 预订了 2025 年 10 月的住宿,可免费取消,但需在酒店付款。预订几个月后,他们在没有通知我的情况下从我的账户中扣除了一笔款项,我的账户是克拉伦斯宫 (Clarence House) 的,所以我不得不谷歌搜索,找到了这家酒店的联系方式,并给他们发消息询问他们是否扣款,他们确实扣款了。
由于计划变更,预订于 2025 年 3 月取消,预计退款将按照 booking.com 的规定在 12 个工作日内到账。
取消预订现已 3 个月,我通过 booking.com 应用程序向酒店发送了 2 条消息,直接给酒店打了 2 通电话,酒店承诺经理会回电,但从未回电,我直接给酒店发了 3 封电子邮件 - 现在我不得不向 Booking.com 反映,因为他们的酒店没有就退款事宜回复任何消息。