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Terribly maintained boat. Beautiful islands. WONDERFUL CAPTAIN OSAY!
Dream Yacht Charter的点评
点评：Seven women rented the 40ft Bali Catspace "Zephyr" for a Mon-Sat trip in the USVI for (2) 50th birthday celebrations. We booked through 12knots.com and the boat is kept at Compass Point Marina on St. Thomas, USVI. Between the 7 of us, we own 12 boats from center consoles, wake boats, deck boats, tri-toons, jet skis and runabouts, so we are very experienced on the water.
Firstly, our captain (who we had to provision, buy and cook food, for) was not assigned until Saturday before our Monday trip, although we were told we would know who it was 1-2 weeks in advance and kept asking. We were able to last minute contact him via text to find out his food preferences. Figuring out food for him was absolutely the most stressful part of planning the trip! His name was Captain Osay and he was amazing. Just the hardest worker, funny, friendly, kind, attentive and such a good sailor. He tailored the trip to our preferences, abilities and tried desperately to keep a very poorly maintained vessel working properly. He took pictures, played DJ, danced, cooked and took us on snorkeling adventures! He suggested beautiful and fun spots, even found calm places to snorkel for our 2 newbies! He caught people falling down slick stairs, retrieved loose floaties, identified all sea creatures and generally enterained us!
We were offered help (by the marina manager) with a taxi after we had already boarded the plane. I spent many hours securing a taxi that would also take us by the store to purchase food (20 minutes) - JS Miller - he was great! It was challenging, at best, and the last-minute offer of assistance was irritating. The taxi services and car rentals listed in the "base guide" we were provided did not stop at the store or pick up rentals at the marina as advertised. This was a very hard thing to navigate and should not have been.
When we arrived, we were not greeted by anyone. We did not see an office, a sign or any personnel. We called Captain Osay and were given directions down the dock to the boat. The wheelbarrows to carry our stuff to the yacht were all locked up or full of trash. We couldn't locate the boat and he had to came to find us. Once we got there, the 2 paddle boards we rented for the week were not on the boat - we had to ask and the Capt. had to go retrieve them. Also, we did not have the "starter pack" with extra linens that we paid almost $1,000 for. Our beds were bare, unmade and very difficult to make. After asking, Osay again had to go to the office and we were given a bag of random mixed linens with lots of top sheets, towels no comforters or blankets. I slept with a mixture of bath towels and flat sheets on my bunk/bed.
There are 2 larger cabins in the fore of the boat with a queen and a single. One of the larger ones, which we assumed we would have use of since we were 2 and 3 to a cabin, did not have working a/c the entire week, so the captain used that one. The 3rd bunk in my room fell apart at least 4 times. The a/c in one of the aft rooms did not cool adequately. One of the windows leaked in the other aft room each time the boat took a wave. We got repeatedly locked out of our room when the boat took a wave because the bathroom door would pop open and jam the entrance door from inside. Capt. Osay would have to climb into the top hatch to let us in.
Our kitchen window hydraulics did not hold. We stuck all sorts of things in the window to try to get a little air flow - cushions, jugs of water. It made the galley 4000 degrees while we were cooking. On the 2nd evening, Osay finally got them working.
The kitchen did not have a cookie sheet, a measuring cup, measuring spoons , scissors or enough forks for the 8 of us. We had only one working knife. We did not have a wine opener and had to purchase one. We were told that there was not a microwave, blender or coffee machine on baord (we asked multiple times), but all 3 were present. We bought groceries based on that information and were very disappointed to not have accurate information as we would have made different selections. The fridge did not cool enough to keep the butter firm.
We were also told that we would NOT have snorkels or fins multiple times, even after being asked our foot size and us re-confirming that we would not have snorkels, so many of us bought and packed them. Then, when we arrived, we were told we did actually have them. We also were not told that we would be provided with beach towels, so we packed them, then we had them on board.
There were no bungee cords available to secure the (cheap) Igloo cooler (which also wouldn't hold ice for more than 12 hours) so our entire cooler of drinks (wine, beer, water, gatorade) flipped off the boat in a wave and vanished. Probably about $400 in beverages. Several times before we had caught it. Captain recovered the cooler, but not the contents.
The sump pump on the port side ran constantly until it burned out completely and stopped working.
We had 4 bathrooms. One of the bathroom toilets exploded on day 2 (no one was in it at the time). Feces and urine were on every surface in the bathroom. Bolts, screws and other parts also came up through the toilet. Osay fixed it somehow. Then, on day 5, it flooded when one of us showered in another bathroom.
The winchless anchor would not work for half the trip. Osay tried to get someone to come fix it and worked on it tirelessly. We couldn't anchor - mooring balls only. He finally was able to get it going.
We were told that there were bluetooth speakers on the boat, but they were not functioning at all. Thank goodness one of us brought a small speaker. Not having music would have been trip-ruining for us.
We were without water to flush, wash dishes, brush teeth, rinse off salt water on 2 occasions. The tank ran dry and the desalinator did not refill.
The top deck, which shows full cushions in all the pictures, had zero cushions. It was bumpy (non-slip) and hard to sit on. The front of the boat was missing 2 cushions.
I feel sure that Captain Osay fixed more things than we are aware of, so these are just the things that I know about!
To say the very least, we were shocked at the condition of the boat that is a 2022 (almost 3 years old). When we got back to the marina to disembark, we told Arnold (the assistant) all of these things but Brendan (Compass Point Marina manager) didn't come speak or say anything to us. I also wrote this all on the checkout sheet.
Our Captain, Osay, was AMAZING! He salvaged the trip in every way!
Firstly, our captain (who we had to provision, buy and cook food, for) was not assigned until Saturday before our Monday trip, although we were told we would know who it was 1-2 weeks in advance and kept asking. We were able to last minute contact him via text to find out his food preferences. Figuring out food for him was absolutely the most stressful part of planning the trip! His name was Captain Osay and he was amazing. Just the hardest worker, funny, friendly, kind, attentive and such a good sailor. He tailored the trip to our preferences, abilities and tried desperately to keep a very poorly maintained vessel working properly. He took pictures, played DJ, danced, cooked and took us on snorkeling adventures! He suggested beautiful and fun spots, even found calm places to snorkel for our 2 newbies! He caught people falling down slick stairs, retrieved loose floaties, identified all sea creatures and generally enterained us!
We were offered help (by the marina manager) with a taxi after we had already boarded the plane. I spent many hours securing a taxi that would also take us by the store to purchase food (20 minutes) - JS Miller - he was great! It was challenging, at best, and the last-minute offer of assistance was irritating. The taxi services and car rentals listed in the "base guide" we were provided did not stop at the store or pick up rentals at the marina as advertised. This was a very hard thing to navigate and should not have been.
When we arrived, we were not greeted by anyone. We did not see an office, a sign or any personnel. We called Captain Osay and were given directions down the dock to the boat. The wheelbarrows to carry our stuff to the yacht were all locked up or full of trash. We couldn't locate the boat and he had to came to find us. Once we got there, the 2 paddle boards we rented for the week were not on the boat - we had to ask and the Capt. had to go retrieve them. Also, we did not have the "starter pack" with extra linens that we paid almost $1,000 for. Our beds were bare, unmade and very difficult to make. After asking, Osay again had to go to the office and we were given a bag of random mixed linens with lots of top sheets, towels no comforters or blankets. I slept with a mixture of bath towels and flat sheets on my bunk/bed.
There are 2 larger cabins in the fore of the boat with a queen and a single. One of the larger ones, which we assumed we would have use of since we were 2 and 3 to a cabin, did not have working a/c the entire week, so the captain used that one. The 3rd bunk in my room fell apart at least 4 times. The a/c in one of the aft rooms did not cool adequately. One of the windows leaked in the other aft room each time the boat took a wave. We got repeatedly locked out of our room when the boat took a wave because the bathroom door would pop open and jam the entrance door from inside. Capt. Osay would have to climb into the top hatch to let us in.
Our kitchen window hydraulics did not hold. We stuck all sorts of things in the window to try to get a little air flow - cushions, jugs of water. It made the galley 4000 degrees while we were cooking. On the 2nd evening, Osay finally got them working.
The kitchen did not have a cookie sheet, a measuring cup, measuring spoons , scissors or enough forks for the 8 of us. We had only one working knife. We did not have a wine opener and had to purchase one. We were told that there was not a microwave, blender or coffee machine on baord (we asked multiple times), but all 3 were present. We bought groceries based on that information and were very disappointed to not have accurate information as we would have made different selections. The fridge did not cool enough to keep the butter firm.
We were also told that we would NOT have snorkels or fins multiple times, even after being asked our foot size and us re-confirming that we would not have snorkels, so many of us bought and packed them. Then, when we arrived, we were told we did actually have them. We also were not told that we would be provided with beach towels, so we packed them, then we had them on board.
There were no bungee cords available to secure the (cheap) Igloo cooler (which also wouldn't hold ice for more than 12 hours) so our entire cooler of drinks (wine, beer, water, gatorade) flipped off the boat in a wave and vanished. Probably about $400 in beverages. Several times before we had caught it. Captain recovered the cooler, but not the contents.
The sump pump on the port side ran constantly until it burned out completely and stopped working.
We had 4 bathrooms. One of the bathroom toilets exploded on day 2 (no one was in it at the time). Feces and urine were on every surface in the bathroom. Bolts, screws and other parts also came up through the toilet. Osay fixed it somehow. Then, on day 5, it flooded when one of us showered in another bathroom.
The winchless anchor would not work for half the trip. Osay tried to get someone to come fix it and worked on it tirelessly. We couldn't anchor - mooring balls only. He finally was able to get it going.
We were told that there were bluetooth speakers on the boat, but they were not functioning at all. Thank goodness one of us brought a small speaker. Not having music would have been trip-ruining for us.
We were without water to flush, wash dishes, brush teeth, rinse off salt water on 2 occasions. The tank ran dry and the desalinator did not refill.
The top deck, which shows full cushions in all the pictures, had zero cushions. It was bumpy (non-slip) and hard to sit on. The front of the boat was missing 2 cushions.
I feel sure that Captain Osay fixed more things than we are aware of, so these are just the things that I know about!
To say the very least, we were shocked at the condition of the boat that is a 2022 (almost 3 years old). When we got back to the marina to disembark, we told Arnold (the assistant) all of these things but Brendan (Compass Point Marina manager) didn't come speak or say anything to us. I also wrote this all on the checkout sheet.
Our Captain, Osay, was AMAZING! He salvaged the trip in every way!
翻译：七位女士租了一艘40英尺长的巴厘岛“Zephyr”号游艇，准备在美属维尔京群岛进行周一至周六的旅行，庆祝两人的50岁生日。我们通过12knots.com预订，船停放在美属维尔京群岛圣托马斯的Compass Point码头。我们七个人一共拥有12艘船，包括中央控制台船、尾流船、甲板船、三体船、水上摩托艇和快艇，所以我们在水上非常有经验。
首先，我们的船长（我们需要为他提供食物、购买食物并烹饪）直到我们周一出发前的周六才被任命，尽管我们被告知提前1-2周就能知道是谁，并且一直询问。我们设法在最后一刻通过短信联系到他，了解他的饮食偏好。为他准备食物绝对是行程规划中最紧张的部分！他叫奥赛船长，他非常棒。他工作非常努力，风趣幽默，友好友善，体贴周到，而且是一位非常优秀的航海家。他根据我们的喜好和能力量身定制了行程，并竭尽全力让这艘保养得很差的船正常运转。他拍照、当DJ、跳舞、做饭，还带我们体验了浮潜探险！他推荐了风景优美、趣味十足的景点，甚至还为我们两个新手找到了平静的浮潜地点！他接住了从光滑楼梯上摔下来的人，帮我们捡回了松散的救生圈，还识别了各种海洋生物，总之，他把我们逗乐了！
我们登机后，码头经理主动提出帮我们叫出租车。我花了好几个小时才找到一辆出租车，还可以带我们去商店买食物（20分钟）——JS Miller——他太棒了！这充其量也挺有挑战性的，而且最后一刻才主动提供的帮助让人很恼火。我们收到的“基本指南”中列出的出租车和租车服务并没有像广告中说的那样在商店停车，也没有在码头取车。这真是太难了，本来就不应该这样。
我们到达时，没有人迎接我们。我们没有看到办公室、标志或任何工作人员。我们打电话给奥赛船长，他给了我们沿着码头去船的路线。用来把我们的东西运到游艇的手推车要么锁起来了，要么装满了垃圾。我们找不到船，他不得不亲自去找我们。到了那里，我们租了一周的两块桨板不在船上——我们不得不问了问，船长不得不去取回。而且，我们花了近1000美元买的“入门包”里有备用床单，却没有带。我们的床铺光秃秃的，没有整理，而且很难整理。问了问之后，奥赛又去了办公室，他们给了我们一袋乱七八糟的床单，里面有很多床单和毛巾，没有被子或毯子。我的床铺/铺着浴巾和床单。
船头有两个更大的舱室，里面有一张大床和一张单人床。我们以为其中一间大舱房会用得上，因为我们两三个人住在一间舱房里。但整整一周，空调都没开，所以船长就用了那间。我房间的第三张床至少坏了四次。船尾一间房的空调制冷效果不好。另一间船尾房的窗户每次刮风都会漏水。我们经常被锁在房间外面，因为浴室的门会突然打开，从里面卡住入口门。奥赛船长不得不爬到顶舱门才能让我们进去。
我们厨房窗户的液压系统坏了。我们把各种东西塞到窗户上，想让窗户通风——垫子、水壶。结果我们做饭的时候，厨房里的温度高达4000华氏度（约2000摄氏度）。第二天晚上，奥赛终于把窗户修好了。
厨房里没有烤盘、量杯、量匙、剪刀，也没有足够的叉子供我们8个人使用。我们只有一把能用的刀。我们没有开瓶器，只能自己买一个。我们被告知船上没有微波炉、搅拌机或咖啡机（我们问了好几次），但船上都有。我们根据这些信息买了些杂货，但非常失望，因为信息不准确，否则我们会做出不同的选择。冰箱的冷藏能力不足以保持黄油的硬度。
我们还被告知多次不提供呼吸管或脚蹼，即使问了脚的尺寸，我们一再确认不会带呼吸管，我们还是买了并打包了。然后，当我们到达目的地时，被告知船上确实有这些。我们也没有被告知会提供沙滩巾，所以我们打包了，然后带上船。
由于没有弹力绳来固定（廉价的）Igloo 冷藏箱（而且冰块保存时间也超过 12 小时），我们冷藏箱里的饮料（葡萄酒、啤酒、水、佳得乐）全都随着海浪翻了出去，消失了。里面的饮料大概值 400 美元。之前我们接住过好几次。船长打捞上了冷藏箱，但没有打捞里面的东西。
左舷的污水泵一直在运转，直到完全烧坏停止工作。
我们有 4 个卫生间。第二天，其中一个卫生间的马桶爆炸了（当时里面没人）。马桶里到处都是粪便和尿液。螺栓、螺丝和其他零件也从马桶里冒了出来。Osay 设法把它修好了。然后，到了第五天，我们其中一个人去另一个卫生间洗澡时，马桶又被水淹没了。
无绞盘锚在旅程的一半时间里都坏了。Osay 试着找人来修，不知疲倦地修着。我们没法抛锚——只能用系泊浮球。他终于把它修好了。
我们被告知船上有蓝牙音箱，但根本没用。谢天谢地，我们其中一个人带了一个小音箱。如果没有音乐，我们的旅程就毁了。
我们冲水、洗碗、刷牙，甚至两次都没水冲洗海水。水箱干涸了，海水淡化器也没能补充水。
顶层甲板上，所有照片里都摆满了垫子，但实际上一个垫子都没有。船体颠簸（防滑），坐起来很不舒服。船头少了两个垫子。
我确信奥赛船长修复的问题比我们所知的要多，所以这些只是我所知道的！
至少可以说，我们对这艘2022年（船龄将近3年）的船的状况感到震惊。回到码头准备下船时，我们把这些情况都告诉了阿诺德（助理），但指南针点码头经理布伦丹（Brendan）没有来和我们说话，也没跟我们说什么。我还把这些都写在了结账单上。
我们的奥赛船长太棒了！他从各个方面挽救了这次旅程！
首先，我们的船长（我们需要为他提供食物、购买食物并烹饪）直到我们周一出发前的周六才被任命，尽管我们被告知提前1-2周就能知道是谁，并且一直询问。我们设法在最后一刻通过短信联系到他，了解他的饮食偏好。为他准备食物绝对是行程规划中最紧张的部分！他叫奥赛船长，他非常棒。他工作非常努力，风趣幽默，友好友善，体贴周到，而且是一位非常优秀的航海家。他根据我们的喜好和能力量身定制了行程，并竭尽全力让这艘保养得很差的船正常运转。他拍照、当DJ、跳舞、做饭，还带我们体验了浮潜探险！他推荐了风景优美、趣味十足的景点，甚至还为我们两个新手找到了平静的浮潜地点！他接住了从光滑楼梯上摔下来的人，帮我们捡回了松散的救生圈，还识别了各种海洋生物，总之，他把我们逗乐了！
我们登机后，码头经理主动提出帮我们叫出租车。我花了好几个小时才找到一辆出租车，还可以带我们去商店买食物（20分钟）——JS Miller——他太棒了！这充其量也挺有挑战性的，而且最后一刻才主动提供的帮助让人很恼火。我们收到的“基本指南”中列出的出租车和租车服务并没有像广告中说的那样在商店停车，也没有在码头取车。这真是太难了，本来就不应该这样。
我们到达时，没有人迎接我们。我们没有看到办公室、标志或任何工作人员。我们打电话给奥赛船长，他给了我们沿着码头去船的路线。用来把我们的东西运到游艇的手推车要么锁起来了，要么装满了垃圾。我们找不到船，他不得不亲自去找我们。到了那里，我们租了一周的两块桨板不在船上——我们不得不问了问，船长不得不去取回。而且，我们花了近1000美元买的“入门包”里有备用床单，却没有带。我们的床铺光秃秃的，没有整理，而且很难整理。问了问之后，奥赛又去了办公室，他们给了我们一袋乱七八糟的床单，里面有很多床单和毛巾，没有被子或毯子。我的床铺/铺着浴巾和床单。
船头有两个更大的舱室，里面有一张大床和一张单人床。我们以为其中一间大舱房会用得上，因为我们两三个人住在一间舱房里。但整整一周，空调都没开，所以船长就用了那间。我房间的第三张床至少坏了四次。船尾一间房的空调制冷效果不好。另一间船尾房的窗户每次刮风都会漏水。我们经常被锁在房间外面，因为浴室的门会突然打开，从里面卡住入口门。奥赛船长不得不爬到顶舱门才能让我们进去。
我们厨房窗户的液压系统坏了。我们把各种东西塞到窗户上，想让窗户通风——垫子、水壶。结果我们做饭的时候，厨房里的温度高达4000华氏度（约2000摄氏度）。第二天晚上，奥赛终于把窗户修好了。
厨房里没有烤盘、量杯、量匙、剪刀，也没有足够的叉子供我们8个人使用。我们只有一把能用的刀。我们没有开瓶器，只能自己买一个。我们被告知船上没有微波炉、搅拌机或咖啡机（我们问了好几次），但船上都有。我们根据这些信息买了些杂货，但非常失望，因为信息不准确，否则我们会做出不同的选择。冰箱的冷藏能力不足以保持黄油的硬度。
我们还被告知多次不提供呼吸管或脚蹼，即使问了脚的尺寸，我们一再确认不会带呼吸管，我们还是买了并打包了。然后，当我们到达目的地时，被告知船上确实有这些。我们也没有被告知会提供沙滩巾，所以我们打包了，然后带上船。
由于没有弹力绳来固定（廉价的）Igloo 冷藏箱（而且冰块保存时间也超过 12 小时），我们冷藏箱里的饮料（葡萄酒、啤酒、水、佳得乐）全都随着海浪翻了出去，消失了。里面的饮料大概值 400 美元。之前我们接住过好几次。船长打捞上了冷藏箱，但没有打捞里面的东西。
左舷的污水泵一直在运转，直到完全烧坏停止工作。
我们有 4 个卫生间。第二天，其中一个卫生间的马桶爆炸了（当时里面没人）。马桶里到处都是粪便和尿液。螺栓、螺丝和其他零件也从马桶里冒了出来。Osay 设法把它修好了。然后，到了第五天，我们其中一个人去另一个卫生间洗澡时，马桶又被水淹没了。
无绞盘锚在旅程的一半时间里都坏了。Osay 试着找人来修，不知疲倦地修着。我们没法抛锚——只能用系泊浮球。他终于把它修好了。
我们被告知船上有蓝牙音箱，但根本没用。谢天谢地，我们其中一个人带了一个小音箱。如果没有音乐，我们的旅程就毁了。
我们冲水、洗碗、刷牙，甚至两次都没水冲洗海水。水箱干涸了，海水淡化器也没能补充水。
顶层甲板上，所有照片里都摆满了垫子，但实际上一个垫子都没有。船体颠簸（防滑），坐起来很不舒服。船头少了两个垫子。
我确信奥赛船长修复的问题比我们所知的要多，所以这些只是我所知道的！
至少可以说，我们对这艘2022年（船龄将近3年）的船的状况感到震惊。回到码头准备下船时，我们把这些情况都告诉了阿诺德（助理），但指南针点码头经理布伦丹（Brendan）没有来和我们说话，也没跟我们说什么。我还把这些都写在了结账单上。
我们的奥赛船长太棒了！他从各个方面挽救了这次旅程！
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