点评:DO NOT RENT FROM DYC. We just got off a “broken” boat 2 days ago, 3 days early from our planned trip. We did not stay our full trip because of the bad experience. YET they still want to charge of for the full trip. It was my husband’s 70th birthday and we were to celebrate it with friends. We had 2 weeks and most of it was a mess. NOT THE DREAM VACATION WE PLANNED.
I know this is long, but it is part of what my husband wrote to the company to get some of the $$ back. Since we have now read the reviews (always read reviews!) We assume this is how the company works and we will see nothing. Of course you cannot complain about the people who service you, it always comes from the TOP when the management doesn’t care about their business. This is what our “vacation” on their boat was like:
Temporary Skipper – We asked from the beginning (3 months before our departure date) to have a temporary skipper join us for the first day of our trip, stay with us that night, and stay for about a half day the next day, and then we would drop them off and continue on with our trip (by ourselves). We have done this before in the Witsundy Islands in Australia for a week and had a wonderful time.
Wednesday, October 22 – We checked into our boat for our night aboard. We received our “comfort briefing” from your team, but they never showed us how to use the inverter for your boat. As a result, we had no electrical power in any of the outlets for the entire evening. The boat was on shore power when we arrived, and your people did not switch the inverter to the appropriate position before we boarded, nor show us how to operate that component. It was not until we complained the next morning that your guy showed us where/how to set the inverter, when we were on shore power. Please be advised that one member of our group has a Masters degree in Electrical Engineering, so we are not unskilled in items of this nature.
Thursday, October 23 – After our orientation, we headed out to sea for our first day of “sailing”. We put up our sails, and sailed for a bit (maybe 1.5 hours). Our skipper indicated that our autopilot was not working correctly, and theyhad to “recalibrate” it. Therefore we sailed around in circles on motor for at least an hour, but it still did not work. As a result, we moved close to the base camp, and practiced catching a mooring and then anchoring, and then we were requested to go back to the base camp (before 4:00 PM) and spend the night there again, so that your technicians could try to fix this problem. Then were told we could continue on with the rest of our trip as planned. Since we blew at least two hours (or more) due to the autopilot/recalibration system, we did not get as much training as we wanted (or had paid for). The skipper suggested that she come with out with us the next day to complete our training. We were not pleased at having to spend another night in the marina (where we could not swim, etc.), because we were coming back to your marina, We had planned to spend the night at Peter Island that night, so due to the delays caused by your boat and your company, that set back our sail plan by one full day.
Friday, October 24 – We had wanted to sail over to Cooper Island, with your skipper. However, when we turned into the wind to put up the sails, she put the autopilot on so we could put up the sails (as it has supposedly been fixed), and again, the autopilot did not work. So, they decided to try to recalibrate the autopilot again, so we again motored around in circles for at least an hour, and again that did not work. As a result, the skipper requested that we go over by Buck Island so your technicians could come out and try to fix it again, It took your technicians over an hour before they came out, and they worked on the equipment for another 1.5 – 2.0 hours. By this time, it was 4:00 PM again, and we were again informed that the autopilot was not fixed. The skipper suggested that we spend the night at Cooper Island, and she would have your technicians from the base camp pick her up there, take her back to the base camp that night, and bring her back in the morning, so she could try to fix the autopilot again the next day. Because it was after 4:00 PM, we did not have time to sail over to Cooper, so at the request of your skipper, we motored (not sailed) again over to Copper, so we could get there before dark. As a result of the problems with your boat, your technicians, and due to the requests of your skipper, we spent most of the day dealing with the defective autopilot (not sailing, or even motoring) for fun, and got zero hours of sailing time in that day.
Saturday, October 25 – On Saturday morning, the skipper came over to Copper Island, and had a new autopilot that they wanted to install and fix the problem. However, they did not know where the unit was located on the boat. She then had us/my group (i.e. your paying clients) assist her in a top-down search of your boat, to try to find the unit. This took over 2.0 hours. Finally they found the unit located in the ceiling of the master suite. They tore out the ceiling panel and it stayed on the floor for the rest of the trip. Picture attached. The piece was replaced they said they needed to recalibrate it again.. By this time it was 12:30 PM, so we had to motor (not sail) over to the baths to get there in time, and on route your skipper tried to recalibrate the system, which again, did not work. We arrived around 2:00 PM, and went to the Baths, and your skipper stayed on board to try to fix the unit again. When we got back to the boat, we were informed that the autopilot was still not working. Because it was so late in the afternoon (after 4:00 PM), we again did not have the time to sail, so we had to motor over to Leverick Bay, so we could get there before sunset. As a result, we again had no sailing time that day, and spend at least 3.5 hours looking for the autopilot and/or motoring around to try to recalibrate it. We also had an uninvited house guest for the evening (which we were not happy about).
Sunday, October 26 – We had planned (for three months) to sail to Anegada that day, as me and one of my guests were celebrating our 70th birthdays the next day. However, the autopilot was not fixed, and your technicians would not come to Anegada to fix our boat there. So, as a compromise with your base camp, we agreed to stay near Leverick Bay to do some snorkeling, while your technicians came out from the base camp to again try to fix the autopilot. They arrived just as we started snorkeling, and spent two hours on board. We then spent another 1.5 hours motoring in circles while they tried to recalibrate the autopilot, which again did not work. By this time, it was 2:00 PM, and we had to leave to get to Anegada before sunset. We did have time to sail for the first two hours, but had to motor for the last hour.
So we got two hours of sailing time in that day. That was the first time that we sailed for 3 days and was the first (and only) time that we put up the sails ourselves, even though we had been “on the water” for four days by then. Please be advised that we have been paying $650 per day for this boat (not including the skipper), so for four days, that is $2,600 … and we have actually sailed for four hours!!!
Monday, October 27 – This was a “shore day”, and with all due respect, your skipper did nothing for us. She did come on the boat while were out, to again try to fix the autopilot. However, she informed us that the autopilot still was not fixed, and that it probably would not be, as the boat had been hit by lightning on October 11, and that probably fried out the electrical system. In any case, the skipper would not have been with us, if your boat was functioning properly.
Now you have the nerve to contact me and tell me that you want me to pay you an additional $3,500 for a temporary skipper, who we did not (do not) want.
IN THE END WE CUT THE BOAT TRIP SHORT AND HAD A GREAT TIME HANGING OUT IN THE BEAUTIFUL CARIBBEAN BVI ISLANDS ON LAND…
翻译:千万不要从DYC租车!两天前,我们刚从一艘“故障”的船上下来,比原计划提前了三天。由于糟糕的体验,我们没有完成整个行程。然而,他们仍然要收取全额费用。那天是我丈夫的70岁生日,我们原本计划和朋友们一起庆祝。我们有两周的时间,但大部分时间都糟透了。这根本不是我们计划中的梦幻假期!
我知道这篇帖子很长,但这是我丈夫写给DYC公司要求退款的部分内容。现在我们看了评论(一定要看评论!),我们估计这就是这家公司的运作方式,我们可能什么也拿不到。当然,你不能抱怨服务人员,如果管理层不重视他们的业务,问题总是出在高层。这就是我们在他们船上的“假期”:
临时船长——我们从一开始就要求(出发前三个月)安排一位临时船长陪同我们行程的第一天,当晚与我们同住,第二天再待上半天左右,然后我们会送他下船,继续我们的旅程(我们自己)。我们之前在澳大利亚的威特森迪群岛也这样做过,待了一周,非常愉快。
10月22日,星期三——我们登船准备在船上过夜。你们的团队给我们做了“舒适度简报”,但他们从未向我们演示如何使用船上的逆变器。结果,整个晚上我们所有的插座都没有电。我们到达时,船是接了岸电的,但你们的工作人员在我们登船前既没有把逆变器调到合适的位置,也没有教我们如何操作。直到第二天早上我们投诉后,你们的工作人员才告诉我们,在接岸电的情况下,逆变器应该在哪里设置以及如何设置。请注意,我们团队中有一位成员拥有电气工程硕士学位,因此我们并非不擅长此类事项。
10月23日,星期四——在完成行前说明会后,我们出海开始了第一天的“航行”。我们升起船帆,航行了一会儿(大约1.5小时)。船长指出我们的自动驾驶仪工作不正常,需要重新校准。因此,我们用发动机绕圈航行了至少一个小时,但自动驾驶仪仍然无法正常工作。结果,我们驶近营地,练习系泊和抛锚。之后,我们被要求返回营地(下午4点前),并在那里过夜,以便你们的技术人员能够尝试解决这个问题。之后,我们被告知可以按计划继续接下来的行程。由于自动驾驶仪/重新校准系统的问题,我们至少浪费了两个小时(甚至更久),因此我们没有得到想要的(或付费的)足够的培训。船长建议她第二天和我们一起完成培训。我们很不高兴不得不在码头再待一晚(那里不能游泳等等),因为我们还要返回你们的码头。我们原本计划当晚在彼得岛过夜,但由于你们的船和你们公司造成的延误,我们的航行计划被推迟了一整天。
10月24日,星期五——我们原本想和你们的船长一起航行到库珀岛。然而,当我们迎风准备升帆时,她启动了自动驾驶仪以便我们升帆(据说已经修好了),但自动驾驶仪再次失灵。于是,他们决定再次尝试重新校准自动驾驶仪,所以我们又绕着船转了至少一个小时,结果还是不行。因此,船长要求我们前往巴克岛,以便你们的技术人员可以再次尝试修理。你们的技术人员花了一个多小时才到达,并又花了1.5到2个小时修理设备。这时已经是下午4点了,我们再次被告知自动驾驶仪仍然没有修好。船长建议我们在库珀岛过夜,她会安排你们基地的技术人员当晚从那里接她,送她回基地,第二天早上再送她回来,以便她第二天再次尝试修理自动驾驶仪。由于已经过了下午4点,我们没有时间航行到库珀岛,所以应船长的要求,我们再次用发动机(而不是帆船)前往库珀岛,以便在天黑前到达。由于您的船只和技术人员出现问题,以及您船长的要求,我们花了几乎一整天的时间来处理故障的自动驾驶仪(既没有航行,也没有开动发动机),当天完全没有航行时间。
10月25日,星期六——星期六早上,船长来到铜岛,带来了一个新的自动驾驶仪,他们想安装并修复故障。然而,他们不知道这个装置在船上的哪个位置。于是,她让我们/我的团队(也就是您的付费客户)协助她从上到下搜索您的船只。为了找到那个装置,他们花了两个多小时。最后,他们终于在主卧的天花板上找到了它。他们拆下了天花板面板,剩下的航程中,那个装置一直放在地板上。附图。他们更换了部件,但说需要重新校准。这时已经是下午12:30了,所以我们不得不开船(而不是扬帆)去浴室,以便及时赶到。途中,你们的船长尝试重新校准系统,但仍然没有成功。我们大约下午2:00到达,去了浴室,你们的船长则留在船上再次尝试修理装置。当我们回到船上时,被告知自动驾驶系统仍然无法工作。由于当时已经是下午很晚了(下午4:00以后),我们再次没有时间扬帆,所以不得不开船前往利弗里克湾,以便在日落前到达。结果,那天我们又没能出海,至少花了3.5个小时寻找自动驾驶仪,或者开着船四处转悠试图重新校准它。当晚我们还迎来了一位不速之客(我们对此很不高兴)。
10月26日,星期日——我们计划了三个月,打算那天航行到阿内加达岛,因为我和一位客人第二天要庆祝70岁生日。然而,自动驾驶仪一直没修好,你们的技术人员也不愿意去阿内加达岛修理我们的船。所以,作为与你们大本营的妥协,我们同意在莱弗里克湾附近浮潜,同时你们的技术人员从大本营过来再次尝试修理自动驾驶仪。他们正好在我们开始浮潜的时候到达,在船上待了两个小时。之后,我们又花了1.5个小时开着船绕圈,而他们则试图重新校准自动驾驶仪,但仍然没有成功。当时是下午两点,我们必须在日落前赶到阿内加达岛。前两个小时我们确实有时间扬帆航行,但最后一个小时不得不靠发动机。
所以那天我们总共只航行了两个小时。这是我们连续三天航行的第一次,也是我们第一次(也是唯一一次)自己升帆,尽管那时我们已经在海上航行了四天。请注意,我们每天租用这艘船的费用是 650 美元(不包括船长),所以四天就是 2600 美元……而我们实际上只航行了四个小时!!!
10 月 27 日,星期一——这是“岸上休息日”,恕我直言,你们的船长什么都没帮上忙。她只是在我们出海期间上船,再次试图修理自动驾驶仪。然而,她告诉我们自动驾驶系统仍然没有修好,而且可能永远也修不好了,因为船在10月11日被闪电击中,很可能烧毁了电气系统。无论如何,如果你的船运转正常,船长就不会和我们在一起了。
现在你竟然还有脸联系我,说要我额外支付3500美元给你一个临时船长,而我们根本不想要他。
最后,我们缩短了航程,在美丽的加勒比海英属维尔京群岛的陆地上度过了美好的时光……