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Daniel R
Broken Promises and Poor Maintenance in the BVI's
Dream Yacht Charter的点评
点评："I recently chartered with DYC in the BVI and was deeply disappointed by the gap between their promises and the reality on the water.
The 'Early Start' Bait-and-Switch:
Prior to my charter, I contacted the office directly. The agent assured me that for a $600 'Early Start' fee, we would be off the dock by 2:00–2:30 PM. However, upon arrival at 11:00 AM, the base manager told us we couldn't even board until 2:00 PM, making a departure impossible before 4:00 PM with the briefings and all. Per the company’s own navigation rules, we must be moored by 5:30 PM. Expecting a charterer to cross the channel and secure a spot during high season with only 90 minutes of daylight is both stressful and a safety issue. I essentially paid a $600 premium for a service they didn't provide.
Mechanical Failure:
The boat’s house batteries were faulty. Despite being at 100% at sunset, alarms would trigger by 3:00 AM every night. We had to run the generator throughout the night and most of the day just to maintain power, resulting in high fuel costs and constant noise. Upon our return, the ground crew admitted they were already aware of the battery issues before we left.
Poor Service Recovery:
When I brought these issues to customer service, they refused to acknowledge the failure. Their only 'solution' was a 5% discount on a future charter. I have no intention of spending more money with a company that rents out boats with known mechanical issues and fails to honor its own scheduling promises.
Experienced sailors: Get every promise in writing and check your battery health before leaving the dock. I will be taking my business elsewhere in the future."
The 'Early Start' Bait-and-Switch:
Prior to my charter, I contacted the office directly. The agent assured me that for a $600 'Early Start' fee, we would be off the dock by 2:00–2:30 PM. However, upon arrival at 11:00 AM, the base manager told us we couldn't even board until 2:00 PM, making a departure impossible before 4:00 PM with the briefings and all. Per the company’s own navigation rules, we must be moored by 5:30 PM. Expecting a charterer to cross the channel and secure a spot during high season with only 90 minutes of daylight is both stressful and a safety issue. I essentially paid a $600 premium for a service they didn't provide.
Mechanical Failure:
The boat’s house batteries were faulty. Despite being at 100% at sunset, alarms would trigger by 3:00 AM every night. We had to run the generator throughout the night and most of the day just to maintain power, resulting in high fuel costs and constant noise. Upon our return, the ground crew admitted they were already aware of the battery issues before we left.
Poor Service Recovery:
When I brought these issues to customer service, they refused to acknowledge the failure. Their only 'solution' was a 5% discount on a future charter. I have no intention of spending more money with a company that rents out boats with known mechanical issues and fails to honor its own scheduling promises.
Experienced sailors: Get every promise in writing and check your battery health before leaving the dock. I will be taking my business elsewhere in the future."
翻译：“我最近在英属维尔京群岛租了一艘DYC的船，但他们的承诺与实际情况之间的巨大差距让我非常失望。
“提前出发”的骗局：
在租船之前，我直接联系了他们的办公室。代理人向我保证，支付600美元的“提前出发”费用，我们就能在下午2点到2点半之间离开码头。然而，当我们上午11点到达时，基地经理却告诉我们，下午2点才能登船，这意味着在下午4点之前，加上简报等所有事项，根本不可能出发。根据公司自己的航行规则，我们必须在下午5点半之前停泊。在旺季，让租船者在只有90分钟日照的情况下穿越海峡并找到泊位，这既令人紧张，也存在安全隐患。我实际上支付了600美元的额外费用，却没有得到他们提供的服务。
机械故障：
船舱电池存在故障。尽管日落时电量显示为100%，但每天凌晨3点警报就会响起。我们不得不整夜甚至白天都开着发电机才能维持电力，这导致燃油成本高昂，而且噪音不断。返回后，地勤人员承认他们在我们出发前就已经知道电池问题。
糟糕的售后服务：
当我向客服反映这些问题时，他们拒绝承认故障。他们唯一的“解决方案”是下次包船时给我5%的折扣。我绝不会再花钱租给一家出租存在已知机械故障船只且不履行自身行程承诺的公司。
经验丰富的航海者们：务必将所有承诺以书面形式记录下来，并在出发前检查电池状况。以后我不会再选择这家公司了。
“提前出发”的骗局：
在租船之前，我直接联系了他们的办公室。代理人向我保证，支付600美元的“提前出发”费用，我们就能在下午2点到2点半之间离开码头。然而，当我们上午11点到达时，基地经理却告诉我们，下午2点才能登船，这意味着在下午4点之前，加上简报等所有事项，根本不可能出发。根据公司自己的航行规则，我们必须在下午5点半之前停泊。在旺季，让租船者在只有90分钟日照的情况下穿越海峡并找到泊位，这既令人紧张，也存在安全隐患。我实际上支付了600美元的额外费用，却没有得到他们提供的服务。
机械故障：
船舱电池存在故障。尽管日落时电量显示为100%，但每天凌晨3点警报就会响起。我们不得不整夜甚至白天都开着发电机才能维持电力，这导致燃油成本高昂，而且噪音不断。返回后，地勤人员承认他们在我们出发前就已经知道电池问题。
糟糕的售后服务：
当我向客服反映这些问题时，他们拒绝承认故障。他们唯一的“解决方案”是下次包船时给我5%的折扣。我绝不会再花钱租给一家出租存在已知机械故障船只且不履行自身行程承诺的公司。
经验丰富的航海者们：务必将所有承诺以书面形式记录下来，并在出发前检查电池状况。以后我不会再选择这家公司了。
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