下载App
资质规则
旅行
账户
Onebadhombre99
Dream Yacht Charter was a NIGHTMARE!
Dream Yacht Charter的点评
点评：OMG!!! I WILL NEVER CHARTER WITH DREAM YACHTS AGAIN!!! THEY SHOULD CHANGE THEIR NAME TO NIGHTMARE YACHT CHARTER INSEAD!
I've been charting yachts for the past 20 years. I've owned several boats but I just find that chartering is a much more relaxing and enjoyable way to sail without all of the ownership responsibilities. I've chartered all over the world but mainly out of North America inc San Fancisco, Mexico and the Caribbean. I've only chartered from Dream Yacht Charters twice, once in La Paz Mexico, which wasn't bad but we had a half a day delay because of a maintenance issue so we decided to charter again out of their USVI base (which has just been closed down because of poor management and maintenance issues) and it was a nightmare FROM THE START. Showed up early because our flight arrived at 8am in the morning and after grabbing breakfast and hitting up the market for supplies we ended up at the USVI base around noon only to find out that the base was a backroom closet. No greeting/welcome room or offices or even a place to set our luggage and grab a cup of coffee, just an surly base manager who looked more annoyed than happy to great us. Told us the boat wouldn't be ready until 5 or 5:30pm at the earliest because it just came back in from another charter. There was no designated safe area where we could sit our luggage, gear and supplies so we had to just leave them outside and with a couple of us looking after everything at all times....for the next 5 hours. Not once did the anyone from Dreams come and check in with us or even give us any updates.
Finally around 5:15pm comes around and we finally get to do a quick inspection of the yacht (not checks list btw...nothing itemized on paper to walk through....this was all done by a maintenance guy working there who looked like he just got off a double graveyard shift and wanted to get through the check out as quick as possible). The boat looked beautiful from the dock until we got on board and noticed several issues including missing deck and lounge cushions. Broken fridge door, and worst, the bow of the dinghy was completely deflated. When we told the base manager about the dinghy he just said thats the only one we have, heres a pump so you'll just have to keep inflating it. Only after threatening to notify our broker and the CG of the inoperable dinghy that they finally agreed to find and patch the leak. That patch didn't even last the first night on the cruise. We we're forced to overnight on the boat because of the delays even though we had arranged for an early orientation (which consisted of a 10 min online cruise instruction that we could have downloaded before the trip) and departure time, so we overnighted on the boat only to find out that the shore power didn't/wouldn't work because of an electrical issue with the boat inverter so we had to run the noisy generator all night.
From the moment we left port we had nothing but problems on the boat. From the fact that the Y-Value on port side of the Catamaran was stuck and the bilge was left full from the previous charter so after day 2 we couldn't use the heads on both part hull bathrooms and there was an undeniable foul stench that permeated both port cabins through the rest of the cruise. Add to the fact that the AC did nothing but blow warm air in every cabin, both fridgurators operated at only 50% and we needed a knife to open on of the fridg doors because of the broken latch. Still missing about a 1/3 of the deck cushions. We kept having to blow up the Dinghy every time we took it to shore and right before we came back to the boats. There was no onboard watermaker (which was in our contract) so we had to lug out two extremely heavy bulky portable watermaker devices from the bow storage chamber, hook up everything and run hoses to the water line just to crank out 2 gallons of water every hour :( After the 3rd day we tried to use the VHF radio to hail another sailing vessel that looked like it was in distress only to find out that required a special code to be able to turn it on, I contacted the base manager and asked him where the code was and he just told me 'he didnt know, maybe we should 'google' it). At that point we we're done asking for assistance from anyone from Dreams and just pushed through the issues and tried to make the best of our planned vacation. When we returned back to base and listed off all of the issues the base manager offered us a meager credit to a future yacht charter (at this point we we're never going to charter from Dreams again) or a very modest refund which we declined and decided to take it up with their corporate office.
After 3 weeks of emailing and trying to call (you can't reach a live person at dreams America or Worldwide) our broker finally received a response back from their HQ saying they wouldn't provide us with any refund amount or any type of compensation because they received a complaint that on one of the days we tied up (for 2 hours) to a private mooring ball that was unmarked as 'private' by mistake. We are now in a legal battle with dreams world wide.
Bottom line, this company has a notorious history of treating their client owned yachts like half dead rented mules. They don't want to bother with even the min service or maintenance because they would risk taking them out of service for several days and miss the charter $$ so its cheaper to rent them out as is and when you do get complaints, either give the client a cheap credit to a future charter (so you bring them back again) or just deny everything and hope they'll eventually go away. THIS COMPANY IS THE CARNIVAL CRUISE LINE OF YACHT CHARTERS. IF you are an Owner of a new Yacht, don't even THINK of putting your yacht into their charter program.....I promise you, whatever they pay you won't come close to what it will take to get your boat back to seaworthy condition, if ever!
If your thinking about doing a yacht charter, ask yourself, would I rather go on a Carnival cruise ship or rent a wooden row boat and row around the islands.....it's pretty much the same with Dream/Nightmare. DONT CHARTER WITH THESE GUYS EVER!!!!!
I've been charting yachts for the past 20 years. I've owned several boats but I just find that chartering is a much more relaxing and enjoyable way to sail without all of the ownership responsibilities. I've chartered all over the world but mainly out of North America inc San Fancisco, Mexico and the Caribbean. I've only chartered from Dream Yacht Charters twice, once in La Paz Mexico, which wasn't bad but we had a half a day delay because of a maintenance issue so we decided to charter again out of their USVI base (which has just been closed down because of poor management and maintenance issues) and it was a nightmare FROM THE START. Showed up early because our flight arrived at 8am in the morning and after grabbing breakfast and hitting up the market for supplies we ended up at the USVI base around noon only to find out that the base was a backroom closet. No greeting/welcome room or offices or even a place to set our luggage and grab a cup of coffee, just an surly base manager who looked more annoyed than happy to great us. Told us the boat wouldn't be ready until 5 or 5:30pm at the earliest because it just came back in from another charter. There was no designated safe area where we could sit our luggage, gear and supplies so we had to just leave them outside and with a couple of us looking after everything at all times....for the next 5 hours. Not once did the anyone from Dreams come and check in with us or even give us any updates.
Finally around 5:15pm comes around and we finally get to do a quick inspection of the yacht (not checks list btw...nothing itemized on paper to walk through....this was all done by a maintenance guy working there who looked like he just got off a double graveyard shift and wanted to get through the check out as quick as possible). The boat looked beautiful from the dock until we got on board and noticed several issues including missing deck and lounge cushions. Broken fridge door, and worst, the bow of the dinghy was completely deflated. When we told the base manager about the dinghy he just said thats the only one we have, heres a pump so you'll just have to keep inflating it. Only after threatening to notify our broker and the CG of the inoperable dinghy that they finally agreed to find and patch the leak. That patch didn't even last the first night on the cruise. We we're forced to overnight on the boat because of the delays even though we had arranged for an early orientation (which consisted of a 10 min online cruise instruction that we could have downloaded before the trip) and departure time, so we overnighted on the boat only to find out that the shore power didn't/wouldn't work because of an electrical issue with the boat inverter so we had to run the noisy generator all night.
From the moment we left port we had nothing but problems on the boat. From the fact that the Y-Value on port side of the Catamaran was stuck and the bilge was left full from the previous charter so after day 2 we couldn't use the heads on both part hull bathrooms and there was an undeniable foul stench that permeated both port cabins through the rest of the cruise. Add to the fact that the AC did nothing but blow warm air in every cabin, both fridgurators operated at only 50% and we needed a knife to open on of the fridg doors because of the broken latch. Still missing about a 1/3 of the deck cushions. We kept having to blow up the Dinghy every time we took it to shore and right before we came back to the boats. There was no onboard watermaker (which was in our contract) so we had to lug out two extremely heavy bulky portable watermaker devices from the bow storage chamber, hook up everything and run hoses to the water line just to crank out 2 gallons of water every hour :( After the 3rd day we tried to use the VHF radio to hail another sailing vessel that looked like it was in distress only to find out that required a special code to be able to turn it on, I contacted the base manager and asked him where the code was and he just told me 'he didnt know, maybe we should 'google' it). At that point we we're done asking for assistance from anyone from Dreams and just pushed through the issues and tried to make the best of our planned vacation. When we returned back to base and listed off all of the issues the base manager offered us a meager credit to a future yacht charter (at this point we we're never going to charter from Dreams again) or a very modest refund which we declined and decided to take it up with their corporate office.
After 3 weeks of emailing and trying to call (you can't reach a live person at dreams America or Worldwide) our broker finally received a response back from their HQ saying they wouldn't provide us with any refund amount or any type of compensation because they received a complaint that on one of the days we tied up (for 2 hours) to a private mooring ball that was unmarked as 'private' by mistake. We are now in a legal battle with dreams world wide.
Bottom line, this company has a notorious history of treating their client owned yachts like half dead rented mules. They don't want to bother with even the min service or maintenance because they would risk taking them out of service for several days and miss the charter $$ so its cheaper to rent them out as is and when you do get complaints, either give the client a cheap credit to a future charter (so you bring them back again) or just deny everything and hope they'll eventually go away. THIS COMPANY IS THE CARNIVAL CRUISE LINE OF YACHT CHARTERS. IF you are an Owner of a new Yacht, don't even THINK of putting your yacht into their charter program.....I promise you, whatever they pay you won't come close to what it will take to get your boat back to seaworthy condition, if ever!
If your thinking about doing a yacht charter, ask yourself, would I rather go on a Carnival cruise ship or rent a wooden row boat and row around the islands.....it's pretty much the same with Dream/Nightmare. DONT CHARTER WITH THESE GUYS EVER!!!!!
翻译：我的天哪！！！我再也不会租Dream Yachts的船了！！！他们应该改名叫INSEAD噩梦游艇租赁公司！
我租船已经20年了。我拥有过好几艘船，但我发现租船是一种更轻松愉快的航行方式，而且不用承担所有船主的责任。我租过船，足迹遍布世界各地，但主要集中在北美，包括旧金山、墨西哥和加勒比海地区。我只租过Dream Yacht Charters的船两次，一次是在墨西哥拉巴斯，那次体验还不错，但因为维修问题耽误了半天，所以我们决定再次从他们在美属维尔京群岛的基地租船（这个基地因为管理不善和维护问题刚刚关闭），结果从一开始就是一场噩梦。我们因为航班早上8点就到了，所以很早就到了。吃过早餐，去市场采购了一些补给后，我们大约中午才到达美属维尔京群岛的基地。结果发现，那地方简直就是个小仓库。没有接待室，没有办公室，甚至连放行李喝杯咖啡的地方都没有，只有一个态度恶劣的基地经理，他看起来与其说是高兴，不如说是恼火。他告诉我们，船最早也要到下午5点或5点半才能准备好，因为它刚结束另一趟包船任务回来。没有指定的安全区域可以放置行李、装备和补给，所以我们只能把它们放在外面，然后我们几个人时刻照看……整整5个小时。Dreams公司的任何人一次也没有过来询问情况，或者给我们任何最新消息。
终于到了下午5点15分左右，我们终于有机会对游艇进行一次快速检查（顺便说一句，这可不是检查清单……没有任何纸质的逐项检查……这一切都是由一位看起来刚下夜班的维修人员完成的，他只想尽快完成检查）。从码头上看，这艘船很漂亮，但当我们登船后，却发现了好几个问题，包括甲板和躺椅垫缺失、冰箱门坏了，最糟糕的是，小艇的船头完全瘪了。当我们把小艇的情况告诉基地经理时，他只是说这是我们唯一的一艘小艇，给你一个充气泵，你们只能自己充气了。直到我们威胁要通知我们的经纪人和海岸警卫队小艇无法使用的情况后，他们才终于同意找到并修补漏气的地方。然而，修补的地方甚至没撑过航程的第一晚。由于延误，我们被迫在船上过夜。尽管我们之前已经安排了提前的行前说明会（其实只是10分钟的在线航行指南，我们本可以在出发前下载），并且也安排了出发时间。结果到了船上才发现，岸电因为船上逆变器的电路故障无法使用，我们不得不整夜开着噪音很大的发电机。
从离开港口的那一刻起，船上就问题不断。首先，双体船左舷的Y型阀卡住了，而且由于上次包船造成的污水，船舱底部积满了水。结果第二天之后，两个船体两侧的卫生间就都无法使用了，而且整个航程中，左舷的两个客舱都弥漫着一股令人作呕的恶臭。更糟糕的是，空调除了吹热风之外什么用都没有，两个冰箱的制冷能力都只有50%，而且其中一个冰箱门的门闩坏了，我们甚至需要用刀才能打开。甲板垫子还少了大约三分之一。每次把小艇划到岸边，以及返回船上之前，我们都得重新给它充气。船上没有海水淡化器（合同里明明写着有），所以我们不得不从船头的储物舱里搬出两个极其笨重的便携式海水淡化器，接好所有线路，再把软管接到水管上，结果每小时才产出两加仑水 :( 第三天，我们试图用甚高频无线电呼叫另一艘看起来遇险的帆船，结果发现需要特殊的密码才能启动。我联系了基地经理，问他密码在哪，他居然说他不知道，让我们自己上网搜一下。那时我们已经不想再向Dreams公司寻求任何帮助了，只能硬着头皮忍受这些问题，努力让这次假期过得充实而美好。当我们回到基地并列举所有问题后，基地经理只愿意提供少量代金券用于下次游艇租赁（我们现在已经决定以后绝不再从Dreams公司租车），或者退还很少的款项，我们拒绝了，并决定向他们的总部投诉。
经过三周的邮件往来和电话尝试（根本联系不上Dreams America或Worldwide的真人客服），我们的经纪人终于收到了总部的回复，称他们不会提供任何退款或赔偿，因为他们收到投诉，说我们有一天把船停泊在一个没有“私人”标识的私人系泊浮标上（停泊了两个小时）。我们现在正与Dreams Worldwide打官司。
总而言之，这家公司对待客户游艇就像对待半死不活的租来的骡子一样，劣迹斑斑。他们连最基本的保养维护都不愿意做，因为那样可能会导致游艇停航好几天，损失租金收入，所以他们宁愿把船照样租出去。一旦收到投诉，他们要么给客户下次租船的低价抵用券（好让客户再次光顾），要么就矢口否认，希望客户最终会不了了之。这家公司简直就是游艇租赁界的嘉年华邮轮公司。如果您是新游艇的船主，千万别想着把游艇放到他们的租赁项目里……我保证，他们付给您的钱远远不够让您的船恢复适航状态，甚至可能永远都无法恢复！
如果您正在考虑租赁游艇，不妨问问自己，我是更愿意乘坐嘉年华邮轮，还是租一艘木制小船在岛屿间划行……Dream/Nightmare 的情况也差不多。千万别跟他们租赁游艇！！！
我租船已经20年了。我拥有过好几艘船，但我发现租船是一种更轻松愉快的航行方式，而且不用承担所有船主的责任。我租过船，足迹遍布世界各地，但主要集中在北美，包括旧金山、墨西哥和加勒比海地区。我只租过Dream Yacht Charters的船两次，一次是在墨西哥拉巴斯，那次体验还不错，但因为维修问题耽误了半天，所以我们决定再次从他们在美属维尔京群岛的基地租船（这个基地因为管理不善和维护问题刚刚关闭），结果从一开始就是一场噩梦。我们因为航班早上8点就到了，所以很早就到了。吃过早餐，去市场采购了一些补给后，我们大约中午才到达美属维尔京群岛的基地。结果发现，那地方简直就是个小仓库。没有接待室，没有办公室，甚至连放行李喝杯咖啡的地方都没有，只有一个态度恶劣的基地经理，他看起来与其说是高兴，不如说是恼火。他告诉我们，船最早也要到下午5点或5点半才能准备好，因为它刚结束另一趟包船任务回来。没有指定的安全区域可以放置行李、装备和补给，所以我们只能把它们放在外面，然后我们几个人时刻照看……整整5个小时。Dreams公司的任何人一次也没有过来询问情况，或者给我们任何最新消息。
终于到了下午5点15分左右，我们终于有机会对游艇进行一次快速检查（顺便说一句，这可不是检查清单……没有任何纸质的逐项检查……这一切都是由一位看起来刚下夜班的维修人员完成的，他只想尽快完成检查）。从码头上看，这艘船很漂亮，但当我们登船后，却发现了好几个问题，包括甲板和躺椅垫缺失、冰箱门坏了，最糟糕的是，小艇的船头完全瘪了。当我们把小艇的情况告诉基地经理时，他只是说这是我们唯一的一艘小艇，给你一个充气泵，你们只能自己充气了。直到我们威胁要通知我们的经纪人和海岸警卫队小艇无法使用的情况后，他们才终于同意找到并修补漏气的地方。然而，修补的地方甚至没撑过航程的第一晚。由于延误，我们被迫在船上过夜。尽管我们之前已经安排了提前的行前说明会（其实只是10分钟的在线航行指南，我们本可以在出发前下载），并且也安排了出发时间。结果到了船上才发现，岸电因为船上逆变器的电路故障无法使用，我们不得不整夜开着噪音很大的发电机。
从离开港口的那一刻起，船上就问题不断。首先，双体船左舷的Y型阀卡住了，而且由于上次包船造成的污水，船舱底部积满了水。结果第二天之后，两个船体两侧的卫生间就都无法使用了，而且整个航程中，左舷的两个客舱都弥漫着一股令人作呕的恶臭。更糟糕的是，空调除了吹热风之外什么用都没有，两个冰箱的制冷能力都只有50%，而且其中一个冰箱门的门闩坏了，我们甚至需要用刀才能打开。甲板垫子还少了大约三分之一。每次把小艇划到岸边，以及返回船上之前，我们都得重新给它充气。船上没有海水淡化器（合同里明明写着有），所以我们不得不从船头的储物舱里搬出两个极其笨重的便携式海水淡化器，接好所有线路，再把软管接到水管上，结果每小时才产出两加仑水 :( 第三天，我们试图用甚高频无线电呼叫另一艘看起来遇险的帆船，结果发现需要特殊的密码才能启动。我联系了基地经理，问他密码在哪，他居然说他不知道，让我们自己上网搜一下。那时我们已经不想再向Dreams公司寻求任何帮助了，只能硬着头皮忍受这些问题，努力让这次假期过得充实而美好。当我们回到基地并列举所有问题后，基地经理只愿意提供少量代金券用于下次游艇租赁（我们现在已经决定以后绝不再从Dreams公司租车），或者退还很少的款项，我们拒绝了，并决定向他们的总部投诉。
经过三周的邮件往来和电话尝试（根本联系不上Dreams America或Worldwide的真人客服），我们的经纪人终于收到了总部的回复，称他们不会提供任何退款或赔偿，因为他们收到投诉，说我们有一天把船停泊在一个没有“私人”标识的私人系泊浮标上（停泊了两个小时）。我们现在正与Dreams Worldwide打官司。
总而言之，这家公司对待客户游艇就像对待半死不活的租来的骡子一样，劣迹斑斑。他们连最基本的保养维护都不愿意做，因为那样可能会导致游艇停航好几天，损失租金收入，所以他们宁愿把船照样租出去。一旦收到投诉，他们要么给客户下次租船的低价抵用券（好让客户再次光顾），要么就矢口否认，希望客户最终会不了了之。这家公司简直就是游艇租赁界的嘉年华邮轮公司。如果您是新游艇的船主，千万别想着把游艇放到他们的租赁项目里……我保证，他们付给您的钱远远不够让您的船恢复适航状态，甚至可能永远都无法恢复！
如果您正在考虑租赁游艇，不妨问问自己，我是更愿意乘坐嘉年华邮轮，还是租一艘木制小船在岛屿间划行……Dream/Nightmare 的情况也差不多。千万别跟他们租赁游艇！！！
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
