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Disappointing Treatment of a Service Animal at Jackson Square
杰克逊广场的点评
点评：I recently visited Jackson Square with my service dog and was approached by an employee who informed me that dogs were not allowed. I politely asked whether that restriction also applied to service animals.
In an incredibly condescending tone, he responded, “Sir, are you telling me that’s a service animal?”
I confirmed that he was, explaining that my dog is individually trained to detect the presence of tree nuts in my food to help protect me from a potentially dangerous allergic reaction. This is particularly important when traveling and frequently dining at unfamiliar establishments.
Despite my explanation, the employee questioned me a second time about whether my dog was actually a service animal.
At that point, I told him, “You know what? I don’t care about your park. I’ll leave. This conversation is ridiculous.”
The Americans with Disabilities Act (ADA) recognizes the rights of individuals with disabilities who rely on trained service animals. A blanket no-pets policy does not override those protections.
I have the employee’s name and intend to contact the City of New Orleans and the organization responsible for overseeing Jackson Square. I also intend to consult my attorney regarding this incident and whether my rights under the ADA were violated.
Jackson Square is one of New Orleans’ most recognizable public landmarks. Its employees should understand the distinction between pets and service animals and treat visitors with disabilities with professionalism and respect.
I have no objection to reasonable questions about a service animal’s status. What I object to is being treated with suspicion and condescension after explaining that my dog is a trained service animal. No visitor should be made to feel unwelcome for relying on an animal that performs an essential disability-related task.
In an incredibly condescending tone, he responded, “Sir, are you telling me that’s a service animal?”
I confirmed that he was, explaining that my dog is individually trained to detect the presence of tree nuts in my food to help protect me from a potentially dangerous allergic reaction. This is particularly important when traveling and frequently dining at unfamiliar establishments.
Despite my explanation, the employee questioned me a second time about whether my dog was actually a service animal.
At that point, I told him, “You know what? I don’t care about your park. I’ll leave. This conversation is ridiculous.”
The Americans with Disabilities Act (ADA) recognizes the rights of individuals with disabilities who rely on trained service animals. A blanket no-pets policy does not override those protections.
I have the employee’s name and intend to contact the City of New Orleans and the organization responsible for overseeing Jackson Square. I also intend to consult my attorney regarding this incident and whether my rights under the ADA were violated.
Jackson Square is one of New Orleans’ most recognizable public landmarks. Its employees should understand the distinction between pets and service animals and treat visitors with disabilities with professionalism and respect.
I have no objection to reasonable questions about a service animal’s status. What I object to is being treated with suspicion and condescension after explaining that my dog is a trained service animal. No visitor should be made to feel unwelcome for relying on an animal that performs an essential disability-related task.
翻译：最近，我带着我的服务犬游览了杰克逊广场，这时一名工作人员走过来告诉我，那里禁止携带犬只进入。我礼貌地询问这项规定是否也适用于服务动物。
他以极其傲慢的语气回应道：“先生，您是在告诉我这是一只服务犬吗？”
我确认了这一点，并解释说我的狗经过专门训练，能够识别食物中的坚果成分，从而帮我避免可能引发危险的过敏反应。这一点在旅行时尤为重要，尤其是当需要频繁光顾一些不熟悉的餐馆时。
尽管我已做出解释，那名员工还是再次询问我的狗是否真的是服务动物。
这时，我对他说：“你知道吗？我才不在乎你们的公园呢。我要走了。这种对话毫无意义。”
《美国残疾人法案》明确规定了那些依赖经过训练的服务动物的残疾人士的各项权利。一概禁止宠物进入的政策并不能凌驾于这些保护措施之上。
我已记下该员工的姓名，打算联系新奥尔良市以及负责监管杰克逊广场的相关机构。此外，我还将就此次事件以及我的《美国残疾人法案》所赋予的权利是否遭到侵犯一事咨询我的律师。
杰克逊广场是新奥尔良最具标志性的公共地标之一。其员工应当明白宠物与服务性动物之间的区别，并以专业且尊重的态度对待残疾访客。
对于关于服务性动物身份的合理询问，我并无异议。我反对的是：在我说明自己的狗是经过训练的服务性动物后，仍遭到怀疑和轻蔑的对待。任何访客都不应因为依赖一只能协助完成与残疾相关任务的动物而被视作不受欢迎的人。
他以极其傲慢的语气回应道：“先生，您是在告诉我这是一只服务犬吗？”
我确认了这一点，并解释说我的狗经过专门训练，能够识别食物中的坚果成分，从而帮我避免可能引发危险的过敏反应。这一点在旅行时尤为重要，尤其是当需要频繁光顾一些不熟悉的餐馆时。
尽管我已做出解释，那名员工还是再次询问我的狗是否真的是服务动物。
这时，我对他说：“你知道吗？我才不在乎你们的公园呢。我要走了。这种对话毫无意义。”
《美国残疾人法案》明确规定了那些依赖经过训练的服务动物的残疾人士的各项权利。一概禁止宠物进入的政策并不能凌驾于这些保护措施之上。
我已记下该员工的姓名，打算联系新奥尔良市以及负责监管杰克逊广场的相关机构。此外，我还将就此次事件以及我的《美国残疾人法案》所赋予的权利是否遭到侵犯一事咨询我的律师。
杰克逊广场是新奥尔良最具标志性的公共地标之一。其员工应当明白宠物与服务性动物之间的区别，并以专业且尊重的态度对待残疾访客。
对于关于服务性动物身份的合理询问，我并无异议。我反对的是：在我说明自己的狗是经过训练的服务性动物后，仍遭到怀疑和轻蔑的对待。任何访客都不应因为依赖一只能协助完成与残疾相关任务的动物而被视作不受欢迎的人。
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