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Resort1978399****
Disappointing cancellation and poor customer service
Vue Cinema的点评
点评：Very disappointing experience with Vue. My film screening was cancelled just a few hours before it was due to start, with no explanation given and no alternative screening offered.
I contacted customer services for help, but the first webchat was closed before I even had the opportunity to explain the issue. I then had to start the process again with another adviser, who was unable to provide any information beyond confirming that my refund would take 3–5 working days.
The biggest frustration is that if I want to rebook, I would have to pay for another set of tickets while waiting for the original refund. This means I'm effectively being left out of pocket through no fault of my own and may have to delay seeing a film I had been looking forward to.
I understand that screenings can sometimes be cancelled, but the lack of communication, alternative options and customer support afterwards was extremely disappointing. Not the level of service I would expect from Vue.
I contacted customer services for help, but the first webchat was closed before I even had the opportunity to explain the issue. I then had to start the process again with another adviser, who was unable to provide any information beyond confirming that my refund would take 3–5 working days.
The biggest frustration is that if I want to rebook, I would have to pay for another set of tickets while waiting for the original refund. This means I'm effectively being left out of pocket through no fault of my own and may have to delay seeing a film I had been looking forward to.
I understand that screenings can sometimes be cancelled, but the lack of communication, alternative options and customer support afterwards was extremely disappointing. Not the level of service I would expect from Vue.
翻译：使用Vue的体验极其糟糕。我的电影放映会在即将开始前几小时被取消，既没有任何解释，也没有提供其他替代的放映安排。
我联系客服寻求帮助，但第一次在线聊天在我还没来得及说明情况时就结束了。之后我不得不再次联系另一位客服人员，他除了确认退款需要3到5个工作日外，无法提供任何其他信息。最让人沮丧的是：如果我想要重新订票，就必须在等待原票款退款的同时再支付一笔新的票款。这意味着尽管并非我的过错，我却要蒙受经济损失，甚至还可能不得不推迟观看自己期待已久的电影。
我理解电影场次有时确实会取消，但事后毫无沟通、没有提供其他替代方案，也得不到任何客户服务，这实在令人极其失望。这并非我期望从Vue获得的服务水平。
我联系客服寻求帮助，但第一次在线聊天在我还没来得及说明情况时就结束了。之后我不得不再次联系另一位客服人员，他除了确认退款需要3到5个工作日外，无法提供任何其他信息。最让人沮丧的是：如果我想要重新订票，就必须在等待原票款退款的同时再支付一笔新的票款。这意味着尽管并非我的过错，我却要蒙受经济损失，甚至还可能不得不推迟观看自己期待已久的电影。
我理解电影场次有时确实会取消，但事后毫无沟通、没有提供其他替代方案，也得不到任何客户服务，这实在令人极其失望。这并非我期望从Vue获得的服务水平。
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