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Horrible! Customers Treated Like Common Thieves by Employees
Adamstown Antique Mall的点评
点评：I cannot believe this antique store got the positive reviews it has here on TripAdvisor. Let me preface my review by stating that I am an avid antique store shopper and traveler. It is not uncommon for me to spend hundreds of dollars at a time in one shop. I usually find that shopping and browsing in antique stores is relaxing for me. That was definitely not the case here.
This was one of the first antique stores I visited in Central Pennsylvania. It was recommended to me by another antique shop across the street. (It turns out the same person owns both shops. No wonder the terrible experience was similar.)
While this shop had some nice items, my experience here was tainted by how I was treated by the shop employees. I had picked up a few vintage hankies I wanted to buy from one of the booths. As I was browsing the next booth, a male employee approached me, grabbed the hankies out of my hand and gave me a number so I could claim them later from the front desk. He had no personality whatsoever and he was definitely not a welcoming presence. A few minutes later, a female employee approached me, and once again, she took additional items I had picked up out of my hands and tried to give me another claim number. She was quite aggressive with me. Neither employee was friendly; they both made me very uncomfortable.
As I continued to attempt to shop, the female employee, who wore a key ring filled with several keys hanging from her belt loop literally paced the aisle where I was shopping, as if to keep an eye on me. Between her pacing, her unfriendly demeanor and the sound of her jangling keys, I was made to feel like I was doing something wrong (like stealing.) That clearly was not the case. I have never been made to feel so unwelcome in a shop. It was reminiscent of being in prison, having a guard closely watch your every move. It was very off-putting and it ruined the entire shopping experience for me. No one wants to be made to feel like a common thief, yet this is exactly how I was treated. The employees literally looked over my shoulder constantly like they didn't trust me. It was a creepy and weird experience. I gave up shopping after walking through a couple of the aisles. What is normally a relaxing experience for me was turned into an unsettling, stressful shopping experience. Regardless of the nice items the shop may carry, it was totally ruined by the prison guard-like employees who watch customers like hawks. It is not a good way to do business. If I could give this shop zero stars, I would. They ruined the shopping experience for me. (I know this behavior was not directed solely at me. It's apparently their regular business practice. I relayed my experience to an antique store employee at another shop and she indicated she, and other people she knows also experienced the same thing on their visits here.)
I was informed by a man at the front desk that the owner of this shop owns two other antique stores in the area. I have no doubt the owner put these awful "anti-theft" policies into place as I was also treated poorly by the "sister shop" across the street. I do HR for a living and I can honestly state that I would not recommend any business that treats customers the way I was treated. It's bad practice. The employees here need some serious training on how to properly treat customers. Their bedside manner is HORRIBLE.
I would avoid this store like the plague. There are numerous antique shops in the area where you can have a pleasant shopping experience with friendly employees. This place isn't it. In fact, if I could produce a training film for my workers on how NOT to treat customers, I would use my experience here as an example.
This was one of the first antique stores I visited in Central Pennsylvania. It was recommended to me by another antique shop across the street. (It turns out the same person owns both shops. No wonder the terrible experience was similar.)
While this shop had some nice items, my experience here was tainted by how I was treated by the shop employees. I had picked up a few vintage hankies I wanted to buy from one of the booths. As I was browsing the next booth, a male employee approached me, grabbed the hankies out of my hand and gave me a number so I could claim them later from the front desk. He had no personality whatsoever and he was definitely not a welcoming presence. A few minutes later, a female employee approached me, and once again, she took additional items I had picked up out of my hands and tried to give me another claim number. She was quite aggressive with me. Neither employee was friendly; they both made me very uncomfortable.
As I continued to attempt to shop, the female employee, who wore a key ring filled with several keys hanging from her belt loop literally paced the aisle where I was shopping, as if to keep an eye on me. Between her pacing, her unfriendly demeanor and the sound of her jangling keys, I was made to feel like I was doing something wrong (like stealing.) That clearly was not the case. I have never been made to feel so unwelcome in a shop. It was reminiscent of being in prison, having a guard closely watch your every move. It was very off-putting and it ruined the entire shopping experience for me. No one wants to be made to feel like a common thief, yet this is exactly how I was treated. The employees literally looked over my shoulder constantly like they didn't trust me. It was a creepy and weird experience. I gave up shopping after walking through a couple of the aisles. What is normally a relaxing experience for me was turned into an unsettling, stressful shopping experience. Regardless of the nice items the shop may carry, it was totally ruined by the prison guard-like employees who watch customers like hawks. It is not a good way to do business. If I could give this shop zero stars, I would. They ruined the shopping experience for me. (I know this behavior was not directed solely at me. It's apparently their regular business practice. I relayed my experience to an antique store employee at another shop and she indicated she, and other people she knows also experienced the same thing on their visits here.)
I was informed by a man at the front desk that the owner of this shop owns two other antique stores in the area. I have no doubt the owner put these awful "anti-theft" policies into place as I was also treated poorly by the "sister shop" across the street. I do HR for a living and I can honestly state that I would not recommend any business that treats customers the way I was treated. It's bad practice. The employees here need some serious training on how to properly treat customers. Their bedside manner is HORRIBLE.
I would avoid this store like the plague. There are numerous antique shops in the area where you can have a pleasant shopping experience with friendly employees. This place isn't it. In fact, if I could produce a training film for my workers on how NOT to treat customers, I would use my experience here as an example.
翻译：我不敢相信这家古董店在 TripAdvisor 上得到了正面评价。让我先声明我是一个狂热的古董店购物者和旅行者，以此作为我的评论的序言。一次在一家店里花几百美元对我来说并不少见。我通常发现在古董店购物和浏览对我来说很放松。这里绝对不是这种情况。
这是我在宾夕法尼亚中部参观的第一批古董店之一。街对面的另一家古董店向我推荐了它。 （事实证明同一个人拥有两家商店。难怪可怕的经历是相似的。）
虽然这家商店有一些不错的商品，但我在这里的经历因商店员工对待我的方式而受到污染。我从其中一个摊位挑选了一些我想买的老式手帕。当我浏览下一个展位时，一位男性员工走近我，从我手中夺过手帕并给了我一个号码，以便我稍后可以从前台领取。他没有任何个性，他绝对不是一个受欢迎的存在。几分钟后，一位女员工走近我，她又一次从我手中拿走了我捡起的其他物品，并试图给我另一个索赔编号。她对我很有攻击性。两个员工都不友好；他们都让我很不舒服。
当我继续尝试购物时，那位戴着钥匙圈的女员工在她的腰带环上挂着几把钥匙，她在我购物的过道上不停地走来走去，好像在注视着我。在她的步伐、不友好的举止和叮当作响的钥匙声之间，我觉得自己做错了什么（比如偷东西）。显然不是这样。我从来没有在商店里感到如此不受欢迎。这让人想起在监狱里，一举一动都被看守严密监视着。这非常令人反感，它毁了我的整个购物体验。没有人愿意让自己感觉自己像个普通的小偷，但这正是我受到的对待。员工们从字面上不断地看着我的肩膀，就像他们不信任我一样。这是一次令人毛骨悚然和奇怪的经历。走过几个过道后，我放弃了购物。对我来说通常是轻松的体验变成了令人不安、充满压力的购物体验。不管商店里有什么好东西，它都被狱警一样的员工毁了，他们像鹰派一样看着顾客。这不是做生意的好方法。如果我能给这家店零颗星，我会的。他们毁了我的购物体验。 （我知道这种行为不仅仅针对我。这显然是他们的常规商业行为。我将我的经历转述给另一家商店的古董店员工，她表示她和她认识的其他人在访问这里时也遇到了同样的事情.)
前台的一位男士告诉我，这家商店的老板在该地区拥有另外两家古董店。我毫不怀疑店主实施了这些糟糕的“防盗”政策，因为街对面的“姐妹店”也对我很差。我以做人力资源为生，我可以诚实地说，我不会推荐任何以对待我的方式对待客户的企业。这是不好的做法。这里的员工需要一些关于如何正确对待客户的认真培训。他们在床边的态度很糟糕。
我会像避开瘟疫一样避开这家商店。该地区有许多古董店，您可以在这里与友好的员工一起享受愉快的购物体验。这个地方不是。事实上，如果我能为我的员工制作一部关于如何不对待顾客的培训影片，我会以我在这里的经历为例。
这是我在宾夕法尼亚中部参观的第一批古董店之一。街对面的另一家古董店向我推荐了它。 （事实证明同一个人拥有两家商店。难怪可怕的经历是相似的。）
虽然这家商店有一些不错的商品，但我在这里的经历因商店员工对待我的方式而受到污染。我从其中一个摊位挑选了一些我想买的老式手帕。当我浏览下一个展位时，一位男性员工走近我，从我手中夺过手帕并给了我一个号码，以便我稍后可以从前台领取。他没有任何个性，他绝对不是一个受欢迎的存在。几分钟后，一位女员工走近我，她又一次从我手中拿走了我捡起的其他物品，并试图给我另一个索赔编号。她对我很有攻击性。两个员工都不友好；他们都让我很不舒服。
当我继续尝试购物时，那位戴着钥匙圈的女员工在她的腰带环上挂着几把钥匙，她在我购物的过道上不停地走来走去，好像在注视着我。在她的步伐、不友好的举止和叮当作响的钥匙声之间，我觉得自己做错了什么（比如偷东西）。显然不是这样。我从来没有在商店里感到如此不受欢迎。这让人想起在监狱里，一举一动都被看守严密监视着。这非常令人反感，它毁了我的整个购物体验。没有人愿意让自己感觉自己像个普通的小偷，但这正是我受到的对待。员工们从字面上不断地看着我的肩膀，就像他们不信任我一样。这是一次令人毛骨悚然和奇怪的经历。走过几个过道后，我放弃了购物。对我来说通常是轻松的体验变成了令人不安、充满压力的购物体验。不管商店里有什么好东西，它都被狱警一样的员工毁了，他们像鹰派一样看着顾客。这不是做生意的好方法。如果我能给这家店零颗星，我会的。他们毁了我的购物体验。 （我知道这种行为不仅仅针对我。这显然是他们的常规商业行为。我将我的经历转述给另一家商店的古董店员工，她表示她和她认识的其他人在访问这里时也遇到了同样的事情.)
前台的一位男士告诉我，这家商店的老板在该地区拥有另外两家古董店。我毫不怀疑店主实施了这些糟糕的“防盗”政策，因为街对面的“姐妹店”也对我很差。我以做人力资源为生，我可以诚实地说，我不会推荐任何以对待我的方式对待客户的企业。这是不好的做法。这里的员工需要一些关于如何正确对待客户的认真培训。他们在床边的态度很糟糕。
我会像避开瘟疫一样避开这家商店。该地区有许多古董店，您可以在这里与友好的员工一起享受愉快的购物体验。这个地方不是。事实上，如果我能为我的员工制作一部关于如何不对待顾客的培训影片，我会以我在这里的经历为例。
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